Brandon Kee

Hello Brandon! Thank you for taking the time to share your feedback with us.
We would like to investigate this issue. Please contact us at support@sportzino.com
We value your loyalty and would appreciate the opportunity to restore your confidence in Sportzino. Thank you for bringing this to our attention.

Hello Brandon,

We are dedicated to ensuring that you have an exceptional time while playing our games, and we want to emphasize that they are genuinely random.

We achieve this by implementing cutting-edge technology and sophisticated algorithms in our games, as well as partnering with trusted industry experts who follow the same standards. Rigorous quality assurance protocols are followed to ensure that every game meets our stringent criteria before it is made available to our valued players.

We understand that the element of randomness is a fundamental aspect of our games, which means that each spin's outcome is entirely independent and unpredictable. This ensures that every player has an equal chance of winning or losing during their gameplay.

Hi Brandon,
We appreciate you bringing this up. Earlier, we experienced a temporary system outage that affected some game providers, which is why only Iconic21 was available at that time. The issue has since been fully resolved, and all providers are back online.

Please log back in and try again, and if you still notice any issues, reach out to support@richsweeps.com
so our team can help right away. We’d love for you to jump back in and enjoy the full game lineup.

Kind regards,
RichSweeps Casino

Hello Brandon,

Our games are powered by advanced random algorithms and thoroughly tested to ensure fairness, so results will naturally vary with both winning and losing sessions. Thank you for sharing your feedback.

Hi Brandon,

We’re sorry for the confusion! LuckyRush.io follows sweepstakes compliance rules, which means certain U.S. states are restricted from playing for prizes. While your account may have been created before our system update that automatically detects restricted states, we’re required to comply with those updated regulations.

If you made a recent purchase and are located in a restricted state, please contact us at support@luckyrush.io — our team will be happy to review your case and ensure a proper resolution.

We appreciate your understanding as we continue improving our systems to keep gameplay fair, safe, and compliant for all players.

— The LuckyRush.io Team

Hi Brandon,

We’re sorry to hear about your experience and truly appreciate your feedback.

Please note that all purchased packages are automatically credited to your account, and bonus rounds are based on in-game outcomes — they aren’t guaranteed with every purchase.

If you’d like to reach our team directly, you can click on your profile icon → select “Live Support” to chat with us instantly. You can also find our support email (support@luckyrush.io) and phone number listed on our landing page if you prefer to call or email.

-LuckyRush.io Team

Hello Brandon, thank you for your feedback and for sharing your concerns. As a USA-based company, we are required to comply with IRS regulations, which mandate collecting a Social Security Number (SSN) for any redemptions exceeding 600 SC. This is a standard practice to ensure compliance with federal tax laws.

However, providing an SSN is entirely optional, and users can enjoy our platform without submitting this information, as full account verification does not require SSN verification. We value your trust and are committed to transparency and security in all our processes. If you have further questions or need assistance, please feel free to reach out to our support team—we’d be happy to help!

Hi Brandon,
All games on RichSweeps are provided by licensed third-party developers and operate on certified RTP values, we don’t alter or influence the outcomes. Results are completely random, and players win daily across all bet levels.

If you’d like us to review your gameplay or check your account activity, please contact support@richsweeps.com and our team will be happy to help.

Kind regards,
RichSweeps Casino