Man Ting Martin Nam

Hi there,

I hope you're well and thanks for getting in touch. I am a customer happiness specialist here at Octopus and noticed you left us a review. Thank you for your feedback, it is incredibly helpful to see where we can approve. I can see there was a direct debit that was pending to come into the account before the cancellation. This was then taken. Rest assured it will be refunded to you once we've lost the supply.

I'll reach out to you to explain!

Kind regards,
Saskia 🐙

Hello,

Thank you for your feedback. At LEBARA, we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!

Best Regards,
John-Paul Patten
Operations Director

Hi Martin,

Thanks for this fantastic review. It's great to hear you're happy with the service.

Thanks and take care,
Allistair