Hi there,

I hope you're well and thanks for getting in touch. I am a customer happiness specialist here at Octopus and noticed you left us a review. Thank you for your feedback, it is incredibly helpful to see where we can approve. I can see there was a direct debit that was pending to come into the account before the cancellation. This was then taken. Rest assured it will be refunded to you once we've lost the supply.

I'll reach out to you to explain!

Kind regards,
Saskia 🐙