United Kingdom
Review of bulk.com/uk
Reply from bulk.com/uk
Hi Carla,
Thank you for taking the time to leave us your feedback on Trust Pilot.
We're thrilled to hear that our product met your expectations.
It's great to hear that our fast delivery met your needs.
Thank you for choosing us and sharing your positive experience with others!
Hope you have a great day.
Kind regards,
Soni
Customer Champion
Bulk™
Review of daals
When my delivery was delayed, they got I'm touch to apologise and let me know they were looking into it. I was happy about this part, but then the parcel was left downstairs and even in two people we struggled a lot to bring it upstairs. This is the only thing I'd change about this experience.
Review of Flightright
I just waisted my time trying to use this company. After exchanging emails with them for a few weeks and providing all the information necessary, they ended up saying they won't be able to help.
We were mistreated by airport employees, left stranded there at night, and didn't get our luggage when we finally reached our destination. So besides all the hassle, the airliner owns us money for the clothing and toiletries we had to buy. It doesn't make sense they can't be held accountable for that, so I suppose my case wouldn't give them much money.
After their reply: First of all, I contacted them to deal with Delta, from whom I bought the tickets, and whose employees mistreated and left us stranded at the airport instead of sending us to a hotel straight away. Also, I was never told they wouldn't deal with the fact our luggage didn't arrive with us. If they're unable to help passengers get compensation for missing luggage and consequent expenses, mistreatment from airliner employees, and failing in providing accommodation straight away - as missing the connection wasn't our fault - , I misunderstood their services and will find other alternatives.
Reply from Flightright
Dear Ms Venturini,
Thank you for your feedback.
Your case was closed due to Air Traffic Control restrictions which are considered extraordinary circumstances.
https://www.flightright.com/blog/extraordinary-circumstances
Our service includes enforcing compensation claims under EU Regulation 261/2004. Unfortunately, this legislation does not allow us to pursue additional costs (e.g., taxi or hotel invoices) or ticket refunds. We recommend contacting the airline directly, along with the relevant invoices, to claim these expenses.
We worked on your EU Regulation 261/2004 compensation claim. Nowhere do we advertise handling baggage claims or additional expenses, and it is unfair to leave a negative review due to a loss we are unable to address.
You hired us to represent you against Virgin Atlantic in a compensation claim under EU Regulation 261/2004, and we fulfilled this service. As we operate on a 'no win, no fee' principle, you were not charged for our efforts since the case was not successful.
We do not make decisions to close cases based on their potential financial value to us. Instead, we base our decisions on legal constraints. If we are unable to proceed with a case due to these constraints, we cannot move forward, regardless of the compensation amount involved.
Unfortunately, this review does not accurately reflect the reality of the situation.
A member of our team has already contacted you via email.
Kind regards,
Your Flightright Team
Review of catinaflat.com | Cat Sitter | Pet Sitting
I love using Cat in a Flat as a cat sitter, but I've been a bit disappointed as a client. I've hired (supposedly) 5 start cat sitters but they haven't been so great. I wish we could review them differently; not directly and more specifically (communication, organisation, etc.). This way, at least the rating part could be done anonymously and then it'd be more accurate.
Review of Petplan
I've been using Petplan for 6 years for my cat and have never had any issues. They've accepted and paid fairly quickly for all the claims, including dental procedures, which we do once or twice a year nowadays.
