Just a waist of time
I just waisted my time trying to use this company. After exchanging emails with them for a few weeks and providing all the information necessary, they ended up saying they won't be able to help.
We were mistreated by airport employees, left stranded there at night, and didn't get our luggage when we finally reached our destination. So besides all the hassle, the airliner owns us money for the clothing and toiletries we had to buy. It doesn't make sense they can't be held accountable for that, so I suppose my case wouldn't give them much money.
After their reply: First of all, I contacted them to deal with Delta, from whom I bought the tickets, and whose employees mistreated and left us stranded at the airport instead of sending us to a hotel straight away. Also, I was never told they wouldn't deal with the fact our luggage didn't arrive with us. If they're unable to help passengers get compensation for missing luggage and consequent expenses, mistreatment from airliner employees, and failing in providing accommodation straight away - as missing the connection wasn't our fault - , I misunderstood their services and will find other alternatives.
Reply from Flightright
Dear Ms Venturini,
Thank you for your feedback.
Your case was closed due to Air Traffic Control restrictions which are considered extraordinary circumstances.
https://www.flightright.com/blog/extraordinary-circumstances
Our service includes enforcing compensation claims under EU Regulation 261/2004. Unfortunately, this legislation does not allow us to pursue additional costs (e.g., taxi or hotel invoices) or ticket refunds. We recommend contacting the airline directly, along with the relevant invoices, to claim these expenses.
We worked on your EU Regulation 261/2004 compensation claim. Nowhere do we advertise handling baggage claims or additional expenses, and it is unfair to leave a negative review due to a loss we are unable to address.
You hired us to represent you against Virgin Atlantic in a compensation claim under EU Regulation 261/2004, and we fulfilled this service. As we operate on a 'no win, no fee' principle, you were not charged for our efforts since the case was not successful.
We do not make decisions to close cases based on their potential financial value to us. Instead, we base our decisions on legal constraints. If we are unable to proceed with a case due to these constraints, we cannot move forward, regardless of the compensation amount involved.
Unfortunately, this review does not accurately reflect the reality of the situation.
A member of our team has already contacted you via email.
Kind regards,
Your Flightright Team