RN

ROBIN NEWMAN

United Kingdom

Reviews

Review of golden-curls.com


Rated 1 out of 5 stars

I’ve been waiting for a week

I’ve been waiting for a week, clearly this isnt right, and it’s coming from china allegedly even though the website says it’s based in London.
Clearly this website is not legitimate and I’ll be very surprised if anything turns up at all
All the positive reviews are written in very similar wording, all very shady and dodgy.

I’ll have a refund please, this is defo someone taking people for a ride, they’ll disappear soon with your money never to be seen again


They have offered a refund, however after emailing I’ve still not been refunded…please do not waste your money on this scam

December 11, 2024
Unprompted review

Reply from golden-curls.com

Dear Robin,

I’m truly sorry to hear about your concerns and understand your frustration. I want to assure you that we are a legitimate company, and we are doing everything possible to fulfill orders as quickly as possible, especially during this busy season.

Regarding the shipping, some of our products are sourced internationally, which may explain the longer shipping times. We’ve sent out multiple updates about the current delays, and your order is still in transit.

If you prefer, we can process a full refund for you immediately. Please contact us at info@golden-curls.com, and we’ll take care of it for you.

We truly value our customers and are committed to resolving any issues you may have. Thank you for your patience and understanding.

Best regards,
Golden Curls

Review of Pro:Direct Sport


Rated 1 out of 5 stars

Terrible

I have used this company for a while and been very good until my last two experiences.
I ordered a set of G form vento shin pads in pink which after a while started turning my daughters legs pink as the colour would run out, obviously a manufacturer issue and not pro direct sport issue, however after a few months I returned item because of the issue and was told I had a refund? No refund shows in my account and after raising this issue it still (months later) has not been resolved, they still have my money.
Further more I purchased the same shin pads in white as a replacement, these had a tear in them so I returned and was refunded for these as they couldn’t exchange as out of stock. Few hours after the refund they were back in stock so I re ordered the item and guess what? They send the same faulty item back to me I had just returned, I returned this again and was refunded, however they still kept the postage I paid after sending me back a faulty item I had just returned, probably hoping no one would notice the tear.
Still waiting for my refund for the original shin pads and know no response se from them.
Really disappointed in this company which I’ve used many times

January 7, 2024
Unprompted review

Reply from Pro:Direct Sport

Thank you for your review.

I am very sorry to hear this.

Unfortunately, as no order number or order details have been added to this review, I am unable to locate your order, and as such am unable to comment specifically on this case.

To chat with our team, we would recommend emailing directly to customer service at customerservices@prodirectsport.com, or utilising our Live Chat function which can be found online between 9am and 1pm BST, Monday to Friday.

I am sorry for any inconvenience caused.

Kind Regards

JT

Review of Fanatics UK


Rated 1 out of 5 stars

Not impressed….ordered two lakers tops…

Not impressed….ordered two lakers tops over a week ago and just received an email saying delayed? How long? No mention of when I’m getting my item which I could of bought from one shop and had two day later

These are Xmas gifts and no o e knows when they will arrive…emailed and had no response

Terrible

November 26, 2023
Unprompted review

Reply from Fanatics UK

Hello Robin,
I truly apologize for any issues regarding your order, as this is not an experience we want for our fans. I have sent you an email, hoping we can make things right. We look forward to your response! Thanks, Shane