RA

Ruud A

Spain

Reviews

Review of Wrist Envy


Rated 3 out of 5 stars

Great strap but

The delivery was eight days late and EU customers be aware of the brexit tax the postman will surprise you with. The strap is very good quality and looks great on the watch I bought it for.

September 4, 2025
Unprompted review

Reply from Wrist Envy

I'm sorry to read your review and feel it is completely unfair and not factual. Your order was on 26th August and was delivered in Spain on 4th September. Nine days from order to delivery so I'm confused as to how it was eight days late. Whilst estimates are given we have no control over the Spainish postal system or import delays. I think any reasonable person would understand this. You messaged us a few days after ordering telling us we must refund you even though you were aware that the item was in transit and being processed by the Spainish customs. As clearly stated on our website we do not collect overseas tax. The UK VAT 20% had been removed from the cost of sale and the tax and import charges are standard on all overseas purchases. If you order from within the EU you would have paid a similar amount with the taxes being added on to the purchase.

Review of Skullcandy (EU)


Rated 1 out of 5 stars

When faulty you PAY recorded shipping

Left earbud producing a low constant beeping firmware upgrade didn’t resolve it. Now I have to send it back tractable to claim my warranty. They came faulty out of the box no option to even chat with some kind of customer support.

They have send a coupon but I want a refund as is normal in the EU.

August 21, 2025
Unprompted review

Reply from Skullcandy (EU)

Hi Ruud,

We’re really sorry to hear about the issues you’ve had with your earbuds, especially right out of the box. That’s definitely not the experience we want for you. While it’s frustrating to have to go through the warranty process, our team will make sure your case is handled as smoothly as possible once received.

If you’d like, please reach out to us directly through our contact.skullcandy.com with your order or warranty reference so we can track this for you and ensure you’re quickly taken care of.

Thank you for bringing this to our attention. We’ll do everything we can to turn this around for you.

Review of Crafty by Numbers


Rated 1 out of 5 stars

Creases all over NO money back

I bought 3 canvases and they are all creased useless products. They don’t do refunds so it’s a scam.

August 7, 2025
Unprompted review

Reply from Crafty by Numbers

Hi Ruud,

We're truly sorry to hear about your experience, and we appreciate you bringing this to our attention.
Your satisfaction means everything to us, and we’re disappointed to hear that your canvases arrived with creases and didn’t meet your expectations. That’s not the experience we want for any of our customers.

While we do mention certain refund limitations on our policy page, we always want to make things right when a product arrives in unsatisfactory condition. We'd love the opportunity to resolve this for you.

Please reach out to our support team at sales@craftybynumbers.com with your order details and a photo of the issue. We'll do our best to assist you promptly and ensure a solution that works for you.

Thank you again for your feedback—it helps us improve and better serve our customers. 💛

Review of Apple

Review of Revolut


Rated 1 out of 5 stars

Spare change thieves

They are talking money out of my account and call it spare change without asking for permission. When you ask for it back computer says NO. Just a bunch of thieves

May 26, 2025
Unprompted review

Reply from Revolut

Hi there.

We're truly sorry to hear about your concerns with the Revpoints spare change in your Revolut account. We always aim to provide excellent support and hassle free features to our users.

Please be informed that If you have RevPoints spare change enabled, then every time you make a card payment, a certain amount from the transaction is transferred to your RevPoints. However, you should be able to disable this feature in your Revolut App by following these steps:
> Go to 'RevPoints' on the bottom menu
> Tap the RevPoints icon in the top-right corner
> Under 'How you earn', disable the 'Spare Change' toggle.

In order to gain a better understanding of the situation and provide further assistance, We've reached out for additional details here on Trustpilot. Regrettably, We have not received a response from you.

In case you need any further help with this, please feel free to contact us via in-app support by tapping on Profile > Help > Chat with us. And we'll do our best to assist you.

Alternatively, you can get in touch with us via email at help@revolut.com with a brief explanation of the issue you're experiencing and one of our agents will get back to you as soon as possible. Our email support team will respond during business days, excluding weekends.
We also recommend checking out the FAQs in our Help Centre: https://help.revolut.com/help/card-payments-withdrawals/card-payments/how-to-disable-revpoints-spare-change/.

Thank you.

Review of MediaMarkt


Rated 1 out of 5 stars

Atención al cliente inaceptable – Pedido 250509-013927

Me dirijo a ustedes para expresar mi profunda insatisfacción con el servicio de atención al cliente recibido hasta el momento. A pesar de haber devuelto los auriculares defectuosos correspondientes al pedido 250509-013927, todavía no he recibido el reemplazo ni información clara sobre el estado del envío.

Dado que necesito los auriculares antes de un viaje próximo, les ruego que gestionen el envío de inmediato. En caso de no poder hacerlo hoy mismo, solicito el reembolso completo del importe pagado.

Espero una respuesta rápida y una solución adecuada a la situación.

May 1, 2025
Unprompted review

Reply from MediaMarkt

¡Hola! Sentimos mucho que hayas tenido esta experiencia y agradecemos que la compartas por aquí, ya que así podremos revisarla y mejorar. Si necesitas algo más por nuestra parte, no dudes en contactarnos a través de cualquiera de nuestros canales de atención. Un saludo.

Review of Viveacasa


Rated 1 out of 5 stars

Producto no disponible y aún sin reembolso

Producto no disponible y aún sin reembolso

Hice un pedido en Viveacasa y recibí la confirmación, pero más tarde me informaron que el producto no estaba en stock. No me avisaron por iniciativa propia, tuve que contactar yo. Ya han pasado 4 días] y todavía no he recibido el reembolso. Muy mala comunicación y ninguna urgencia para resolver el problema. No volveré a comprar aquí y no lo recomiendo a nadie hasta que mejoren su atención al cliente.



¿Quieres que lo haga más formal, más directo o añadir tu número de pedido (sin compartirlo públicamente)?

May 9, 2025
Unprompted review

Review of Apple


Rated 1 out of 5 stars

Customers loyalty being punished

After buying a second Apple device in about five months I don’t get tree months of free Apple TV on the second device. Thank you Apple for being a loyal customer

February 10, 2025
Unprompted review

Review of Chrono24


Rated 1 out of 5 stars

Another frustrating experience with Chrono24


I want to share my deeply frustrating experience with Chrono24 regarding my order TC-9617666, which has been unresolved since January 9, 2025. Despite my efforts to resolve this issue, both Chrono24 and the seller, have placed responsibility on me for the seller’s mistake. This is not only unfair but entirely unacceptable.

The Situation:
1. Seller’s Mistake: The seller sent the wrong watch. It’s their responsibility to ensure the correct item is delivered.
2. DHL’s Role: If the incorrectly shipped watch is lost by DHL, the liability lies with the seller—not me, the buyer.
3. Chrono24’s Buyer Protection?: Chrono24 markets itself as offering robust Buyer Protection, but their handling of this issue has been anything but protective.

What Has Happened:
• On 11/01/2025, I requested a refund because the seller shipped the wrong watch.
• On 21/01/2025, the seller threatened, “As long as the watch is not in my possession, there will be no refund.”
• Chrono24 employees have also echoed this, stating a refund depends on the seller receiving back the incorrect watch.

Why This Is Wrong:

I did not order the wrong watch. The seller’s mistake has caused me unnecessary stress, wasted time, and placed me in an unfair position. Chrono24 should not allow sellers to shift their responsibility onto buyers, especially when their policies claim to protect customers.

My Request:
1. A full refund for the incorrect item shipped by the seller.
2. Compensation for the stress and inconvenience caused by this issue.

I hope this post serves as a warning to others. Chrono24 needs to be held accountable for ensuring sellers honor their obligations and buyers are protected.

January 28, 2025
Unprompted review

Reply from Chrono24

Dear Ms Johannes,

Thank you for sharing your experience regarding your order.

We sincerely apologize for the frustration and inconvenience you have faced throughout this process.

Your feedback is important to us, and we take these matters seriously.

We understand that receiving the wrong watch is unacceptable and that it has caused you significant stress.

We want to clarify that we have processed your request for a full refund in accordance with our policies plus a sum offered by us to apologise for the situation.

The responsibility for ensuring the correct item is shipped lies with the seller, and we strive to facilitate a resolution in such cases.

We are committed to improving our services and ensuring that our buyer protection policies are effective.

Thank you for your understanding and patience.


Kind regards,
your Chrono24 team.

Review of watches111.com


Rated 1 out of 5 stars

Damaged my watch during repair!

The watch that I ordered true Chrono24 arrived in a heavy damaged original watch box. After the watch stopped working I send it back. There lack of customer service gave me no clue when the watch was going to be returned to me. When the watch finally arrived there watch maker damaged the watch on two spots. Af course they blamed me for the damage. The watch was send by me without damage. DON’T BUY/TRUST THEM

June 26, 2024
Unprompted review

Review of Uber


Rated 1 out of 5 stars

NO SHOW UBER

After reserving fifteen hours in advance and payed they didn’t show up. Almost lost my flight!

May 15, 2024
Unprompted review

Review of Etsy

Review of Chrono24


Rated 1 out of 5 stars

Very disappointed, faulty watch, money lost, bad customer service.

I ordered a watch from the Chrono24 platform from the Hongkong based seller Timeparadise. On arrival the watch was faulty, the handwinding mechanism failed. I asked the reseller for the return address and sent the watch back. The seller did not confirm that the watch had arrived so the return of the money paid to Chrono24 was delayed by at least a week. During this week several emails to Chrono24 were ignored, several international phone calls had to be made to get their attention. Then the seller refused to pay the shipment costs of the faulty watch back to Hongkong. Chrono24 offered me a a goodwill payment as they call it, I did accept this as it was partly what I paid for the shipping to Honking and would never receive all the money back from the shipping. The Chrono24 Secure. Reliable. Free slogan and buyers protection is a scam, I am still €29,- out of pocket, thank you Chrono24.

November 4, 2023
Unprompted review

Reply from Chrono24

Dear Ruud,

thank you for sharing your experience on Trustpilot.

We are sorry that you had an unpleasant experience.

Nonetheless, we are happy to see that the case has been resolved within the mediation process and you received a partial compensation for the incurred shipping costs.

If you have further questions, please don't hesitate to call us. We are available Monday to Friday from 9:00 a.m. to 6:00 p.m. CET.
We hope that you understand, and we look forward to your next visit to Chrono24.

Kind regards,

Chrono24

Review of SeriousWatches


Rated 5 out of 5 stars

Nice surprise

The delivery was just perfect. Then the packaging was unexpected. Nicely wrapped up with a bow tie on top and finished off with a Dutch stroopwafel, lekker. The time and date on the watch was already set to the correct time. Ready to wear.

October 26, 2023
Unprompted review

Reply from SeriousWatches

Thank you so much for your kind words! I am happy to hear that you have enjoyed your purchasing experience with us as well as the stroopwafel!

Please always feel free to reach out if there is anything we can do for you, we are happy to assist!

Best Regards,
Wies
SeriousWatches