Chris

Easy booking arrangements for activities in Greece. The online process was very clear and all confirmations were fast and efficient.

Anthony provided good updates on delivery times was very prompt and polite and completely hassle free. The goods were delivered in very good order

Our job was to provide double glazed sash windows, french doors and a kitchen door for an Edwardian house with a new living extension. The job was in two parts with upstairs replacement windows fitted before the extension was started. Downstairs new windows and doors were fitted when the extension was built. The upstairs replacement windows needed working around some existing valuable wooden blinds. Initially this didn't go well as the fitting team were not able to obtain the interior finish to the refitted wooden blinds that we had agreed with the sales team. THI responded to this problem very well indeed. They activated their customer care team, who were fantastic, and I must give a shout out to Dale, who arrived assessed the problem, worked out a solution and delivered it. The second part of the job was also not problem free as one double glazed unit was damaged in the factory. Once again, customer care were activated and there was a seamless transition between agreeing there was an issue to someone turning up and fixing it. I doubt you could work through a multi-stage job without some finishing issues but THI definitely have the right team structure to respond to problems and deliver a final product that any customer would be happy with.

Joel S helped me to rebook an advanced purchase, after a family member fell ill. Joel was extremely professional and dealt with this efficiently and with great communication throughout. We are now looking forward to staying at the same hotel in July!

Our driver was bang on time. We needed to cross London from Islington to Gatwick airport negotiating school pickup time. Despite the traffic our trip was calm, even when other drivers weren’t behaving well. Our drop off in the emirates reception bay was on time with no dramas. Exactly what you need before a long haul.

Easy to book and great communication throughout. The driver was at the airport reception for a late night/early morning pickup. Very cheerful and knowledgeable about his city. Great experience at the end of a long journey.

Good flight on time, excellent in flight service. Great destinations from convenient local airport. Great departure and landing times.

Clear charging structure, flights very punctual, cabin very comfortable, staff outstanding, convenient departure airports and holiday destinations