Ružová Kachlička

I purchased 3 of their famous products:

Anti-wrinkle brightening C-erum
Hydrafusion cream
C-illuminating 3D moisturizer

I tried to use them separately to see their effects. Also to combine the C-erum with anything else was a greasy hell for my skin.

(FIY I am in my early 30s, my aim was to moisturise my prone to be dry skin and prevent new wrinkles from appearing and maybe help a few wrinkles disappear)

The C-erum is terrible. It has sunscreen like smell and texture, it is heavy, sticky and smelly. I have normal to dry skin with no acne. After using this serum (in very low quantities because of its heaviness) I got my pores plugged every time, I felt uncomfortable and sticky and pimples appeared. Plus it is stocked in a bottle that cannot be really closed once opened so after a few weeks the serum starts to deteriorate and small hard particles appear in its otherwise creamy texture. Honestly, you can just throw it away...

The Hydrafusion gel on the other hand has a really nice texture and smell. Very comfortable to wear but after using it regularly for one year now I can say that it is doing nothing. Nothing bad, nothing specifically good. It does not moisturise too much, not enough either. It is just there, without much effect... Which is for the price a big scam for me.

The last one, C-illuminating cream, I would say that my skin was doing really well already after the first use. I had a little scar that got a bit lighter I would say. But since it is a bit heavier, I had to be careful not to use it more than once in a while otherwise my skin had too much moisture from it. It smells ok and it shines bright. Like a lot of shine. I like it but not for regular use. Cos it makes my face look greasy or sweaty.

To sum up, it is just expensive for what it is and my regular everyday probiotic
sunscreen for 10 euros is doing the job much better than any of these products.

I have a few nice earrings from this shop, delivered fast, but the quality is just not there. One paire I didn't even got to wear because the closing mechanism was not working at all and one earring even fell apart and broke into two pieces... I wanted to get them repaired by a professional but after a few weeks of trying to find one in my area, the earrings got from beautiful gold to ugly brown with black spots. I stocked them in very good conditions and my other jewelry from other brands was ok, no humidity, no direct sunlight, never touched by creams or perfumes etc. Safely in the padded box. Pity, the designs are nice but not worth the price for such a low quality.

I don't understand how this company is still alive today... Their delivery service is just terrible. They are not capable to communicate the delivery date, they just appear at your home without calling you or at least trying to check whether you are at home. They do not knock or ring the bell by the door... Like how the hell am I supposed to know you passed by??? From delivery tracker I found out they did it twice the same day and since then nothing. No new information about when and how they want to deliver the package. I requested a change of delivery date since it has been more then a week with no new information from their site. I have no confirmation that they are going to deliver on the selected day nor it is possible to select a slot or delivery to a pick up point or parcel shop. Additionaly, you have to create an account or log in with google etc to be able to request a change. They are just stealing your information...

Très mauvaise qualité. Les semelles de mes ballerines sont très abîmées déjà après 15 minutes de marche en ville... C'est comme si les semelles étaient faites d'un plastique très souple qui s'abîme au contact de tout ce qui est plus dur que de l'herbe... En plus elles puent la plastique et la colle... Elles ne sont même pas très confortables et la finition en coton sur les bords gratte et fait mal à mon talon d'Achille. Expérience très décevante.

J’ai marché sur une surface bien plat, sans rien de particulièrement dommageable pour les chaussures, sans trébucher, tomber ou marcher sur quoi que ce soit. Vraiment, juste marcher. C’est donc une honte de vendre un matériau d’une qualité aussi médiocre à un tel prix.

Employee clearly lied to us in a shop in Paris 5 about the guarantee stating that the legal guarantee of two years applies only on the soles which contradicts French and European consumer law. I would like to mention that the person left for a few minutes to a back room to check on this fact (maybe with the shop manager?) and got back with a lie that she insisted on.

Plus I suspect Dr.Martens of misleading advertising since they indicated to me that the 2 years legal guarantee may not apply on winter shoes that cannot keep water out while advertising the material as waterproof and shoes as warm winter footwear on their website ("version imperméable", "une protection haute performance contre le froid", "idéales pour les jours de neige", "pour garder les pieds bien au chaud"). How can your winter shoes be warm if they are not keeping water out once they are wet and what is the waterproof material good for if the assembly of the shoe is flawed? Pitty, the shoes are otherwise quite nice but this is making them useless for winter days.

English below

Nous avons acheté une paire de chaussures Salewa Pedroc PTX ici il y a un an. Après les avoir utilisées de temps en temps le week-end, elles sont aujourd’hui dans un état vraiment mauvais à cause de la mauvaise qualité des matériaux. Les semelles sont plus abîmées que celles de certaines de mes chaussures que je porte quotidiennement depuis 5 ans, et il y a des fissures exactement à l’endroit où le pied se plie en marchant, ce qui fait que les chaussures ne sont plus du tout imperméables à cause de ces trous.

La qualité d’un produit, c’est une chose, mais... l’employé a essayé de nous faire croire que nous avions trop utilisé les chaussures et que c’était donc normal, et que cela ne serait pas couvert par la garantie de 2 ans selon le Code de la consommation français et la directive européenne. Il ne voulait même presque pas remplir le formulaire de réclamation au début. Il affirmait que c’était normal après un an, que c’était simplement l’usure due à l’utilisation, et que si nous voulions quelque chose de plus rigide, il fallait acheter des chaussures en cuir, ou alors acheter quelque chose de moins cher si on pense que des chaussures à presque 200 euros devraient durer plus d’un an. Donc j’imagine que ces chaussures de sport sont faites pour rester sur une étagère et ne jamais être portées ??

Cet employé doit être très bien payé pour défendre un produit aussi mauvais avec autant de ferveur.

Au final, le rapport a été rempli et nous attendons une réponse.

Cerise sur le gâteau : le service client ne pourra peut-être même pas respecter les délais légaux pour répondre… car il est fermé pour les vacances d’été. Genre… ce n’est pas mon problème ?

----------------------------------------------

We bought a pair of Salewa Pedroc PTX shoes here one year ago. After using them here and there on weekends the shoes are in a really bad state due to poor material. The soles look worse than on some of my daily worn shoes that I've had for 5 years and there are cracks exactly where you bend your feet when you walk thus the shoes are no longer waterproof because of these holes.

The quality of a product is one thing but... the employee tried to persuade us that we overused the shoes and that is the result and it will not be covered by the 2 years guarantee according to the French Consumer Code and European Directive. Not willing to file the reclamation form at first. Claiming that it is normal within one year and that it is a result of using the shoes and if we wanted something more rigid we should have bought leather shoes or buy something cheaper if we think that shoes for almost 200 euros should have lasted for more than one year. Like I guess these sport shoes are made to be put on a shelf and never walk in them???

This employee has to be really well paid when he is ready to defend the bad product like this.

In the end the report was filed and we are waiting for a response.

Chery on a cake - customer service will maybe not be able to hold to legal delays regarding their response cos it is closed for summer holidays... Like.. not my problem?

I bought GEOX Spherica shoes on amazon - I received a fake.

Another order: made on December 11, 2023, still not received, after a few months of waiting email received indicating that delivery is estimated for August 23, 2024. Impossible to cancel the order. Money blocked for 9 months with no warning when making a purchase???

Amazon only motivates me to never use their services again. The worst seller I know.

J'ai acheté des chaussures GEOX Spherica sur amazon - j'ai reçu une contrefaçon.

Autre commande : faite le 11 décembre 2023, toujours pas reçue, après quelques mois d'attente email reçu indiquant que la livraison est estimée au 23 août 2024. Impossible d'annuler la commande. Argent bloqué pendant 9 mois sans me prevenir à l'avance???

Amazon ne fait que me motiver à ne plus jamais utiliser ses services. Le pire vendeur que je connais.

Le plus mauvais service de livraison qui existe - tout d'abord, personne ne vous informe de la date exacte de la livraison ni du créneau horaire approximatif. La première tentative a évidemment échoué parce que personne ne m'a informé suffisamment tôt de la date de livraison du colis. Ensuite, le colis était censé être déposé dans un point de retrait. Cela ne s'est jamais passé. Après quelques jours d'attente, le statut de la livraison a changé automatiquement et une date a été choisie au hasard par la société (PAS par moi comme indiqué dans l'e-mail de suivi !). Le colis n'est pas arrivé le jour choisi. J'ai déposé une plainte. Pas de réponse, pas de colis, juste de la déception !

rather long delivery time, cups arrived dirty and dusty, mugs with a worn base, dimensions of some items did not match the description (cup height 12 cm and not 18 cm as in the description), some items were scratched