Fast delivery, poor quality
I have a few nice earrings from this shop, delivered fast, but the quality is just not there. One paire I didn't even got to wear because the closing mechanism was not working at all and one earring even fell apart and broke into two pieces... I wanted to get them repaired by a professional but after a few weeks of trying to find one in my area, the earrings got from beautiful gold to ugly brown with black spots. I stocked them in very good conditions and my other jewelry from other brands was ok, no humidity, no direct sunlight, never touched by creams or perfumes etc. Safely in the padded box. Pity, the designs are nice but not worth the price for such a low quality.
Reply from Enamelcopenhagen
Hi Ružová
Thank you so much for sharing your thoughts about our jewelry – it truly means a lot to us! 🥰🎉
We're really sorry to hear that you've had issues with your earrings – that's definitely not how it should be. 💕
Of course, we’d love to help find a solution so you can enjoy your beautiful jewelry again. ✨😍
If the jewelry were purchased through our website, please send us your order number along with photos of the jewelry. We’ll make sure to assist you with an exchange for new pieces. 🤩🎉
However, if the jewelry was purchased from one of our retailers, we kindly ask you to contact them directly. They will be able to assist you with a solution. 🌿🌻
Best Regards 💕
ENAMEL Copenhagen
