A new twist. My notifications are all gone, as are my messages, ditto all of them. It’s approaching 2 years since I could get into the galleries I made, hundreds of them. They are currently getting £29.99 per month from me. Not much longer. (They have also removed siblings, which defeats the object of Ancestry).
October 3, 2025
Unprompted review
Reply from Ancestry.co.uk
Hi there, Susan. Thanks for taking the time to leave your review. We are sorry to hear of any issues you have faced. Please contact our team using the link below, they can investigate this for you.
They allowed me to correct my grandmother’s dates of birth and death (given incorrectly by a 3rd or 4th cousin) - but now someone called Julia has taken over my account (no relation) and I cannot sign in to make further corrections, recently discovered. So Julia is now responsible for altering history.
Absolute rubbish. They have been taking my money for years but don’t recognise my account. £29.99 per month just got reduced to £10.99 per month, the maximum I am prepared to spend to keep my tree going. My password (same for years) wasn’t recognised and it’s well over a year since I could get into the galleries I made. Additionally, if you’re not American, you won’t get much information. It’s a con. And now they have replaced one of my trees with another, unrelated tree. I provided evidence of a date of death in 1922, in England. Death certificate, cost to me £38. They replaced it with some American who died a few years ago. Can I have back my £38 plus cost of membership? Remaining trees deleted by me or locked down.
I ordered one oximeter. Price went up from £25 to £39 by the time the order was complete. Then they took £82 out of my account. I tried to cancel but was told, minutes later, that I was too late. They are nothing but common thieves. AVOID. AVOID. AVOID.
I used to think it was the worst bank ever but it stopped 4 attempted thefts from my account yesterday. So, well done on that one. I just hope I get my new card soon, as the other has had to be blocked.
I am disabled and, 99% of the time, cannot get to the door. I have a designated “safe place” for parcels. Yet the latest postman hammers, over and over again, with what sounds like a battering ram. Today, AFTER that, it occurred to him to push the tiny parcel through my letter box. Unfortunately for me, hammering on my door doesn’t rejuvenate my dying lungs. Can someone at the Royal Mail explain this to him??
19 months in which findagrave has accepted my corrections and updated their records. In the same 19 months Ancestry has plastered on Google fake “records” and hidden the photographed records I have supplied. Also not allowing me access to my own galleries. Absolute rubbish organisation.
It wasn’t what I wanted. On top of that I was led to believe that therapy was charged at a weekly rate of £45, on a trial basis. I had a couple of texts. Hardly worth £180!!!
October 22, 2024
Unprompted review
Reply from BetterHelp
Hello Susan,
We are sorry to hear you were unaware of how billing for a BetterHelp membership works. This information is presented during the registration process and in your account settings, but we understand this information may have been missed.
Our Member Success Team is always available if your therapist isn't the support you were looking for. We can assist with finding another match so you can continue working towards your goals, as well as help with any account questions or concerns.
I am going to request the email address associated with your BetterHelp account, through a TrustPilot form you will receive shortly. We look forward to speaking with your further about how we can turn your experience around.
Absolutely terrible and constant harassment by email, as well. Terrible.
August 31, 2024
Unprompted review
Reply from DFS Furniture
Good afternoon Susan,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
As there hasn’t been much information provided about your order in your review we are unsure of the issue you have experienced. If you would like to contact our Customer Service Team one of our advisors will be more than happy to assist you. Please contact them on 0333 9999 777.
Where do I start? The ancestry computer loses more information than it supplies… Worldwide membership is, in reality, 90% American…. As for my DNA, I’m 75% European, with the rest being in Scandinavia - or, to put it another way, 100% European… And then there’s my “mostly Lancastrian” DNA. Very strange, given that my mother’s ancestors appear to have all been southern English and my father’s at least 75% southern English… And, finally, I have corrected information about my maternal grandmother, with documentation. Findagrave has corrected itself. Ancestry still has not.
June 8, 2024
Unprompted review
Reply from Ancestry.co.uk
Hiya Susan, and many thanks for contacting us lately, and for choosing Ancestry to assist you in your research as well! We're sorry to hear of any trouble in finding records or indeed any potential confusion when it comes to your DNA results, but we'd be delighted to help.
While we do certainly host records from the USA, we host over 60 billion records from 88 countries around the globe, including quite a few from the UK. When searching for records we can generally recommend using our Card Catalogue, where you'll be able to see what records are available based on time period, location and record type as well. You can learn more about this below.
As for our AncestryDNA test, we do appreciate the opportunity to clarify that seeing a region for Lancaster won't suggest that your DNA is mostly from this location. The results can provide baseline regions and then communities. The regions will detail the ethnicities you've inherited from both sides of your family over the last 500-1,000 years. The Communities then go back between 50-300 years, and are calculated by comparing your DNA to our database and finding markers that you share with groups of matches, suggesting that you have ancestors from he same place or who travelled to the same places at around the same time. Having a Community for one part of the UK won't suggest that your DNA is only from that area, however you'll only connect to communities you have a strong DNA relationship with. The more generations there are between you and the historical people who connect a community, the less likely you’ll connect to that community. Also, it’s more likely that you’ll connect to a population that both of your parents descended from than to a population that only one of your grandparents comes from. You can learn more here: https://support.ancestry.co.uk/s/article/Key-Differences-Between-Ethnicity-and-Communities
On the subject of Ancestry correcting itself, we appreciate the opportunity to clarify that Ancestry does not research on behalf of our users or build their trees for them. We do offer Hints, which are suggestions for records based on the information you enter into your tree - but these can be ignored where not applicable for a specific ancestor. Alternatively, if you're seeing a record transcription that needs to be updated, you can often achieve this with the following steps: https://support.ancestry.co.uk/s/article/Correcting-a-Record
Thanks very much for choosing Ancestry to help you in your family history research, and for giving us the opportunity to provide these resources as well. We hope you have a lovely day, and look forward to the discoveries you could make in your research moving forward!
Products okay until the last one simply didn’t show up. As others are saying, rethink having Evri as your courier.
May 8, 2024
Unprompted review
Reply from Wayfair UK
HI Susuan, We're sorry that Evri have not yet completed the delivery. As we use third party couriers and suppliers there are rare instances where delays arise that we sadly can't account for which is why we always give estimates. The tracking link will update to show a new delivery slot once routed by them, Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount. Thanks Wayfair UK
