Laurenna Reed

Ordered cushions from The Range. Got a receipt via email saying the order would be fulfilled by Online Home Store! Looked on Online Home Stores website and found I could buy the exact same cushions direct from them a lot cheaper! Within an hour of ordering I cancelled The Range order and asked for a refund before ordering direct from OHS. The Range replied over a week later saying they had already passed the order to OHS and would contact them to cancel the order and refund. OHS won’t have anything to do with it and are ignoring my emails after saying the cushions were sent! The order direct to them has been sent but they won’t refund The Range order. Still trying to contact both companies to get my refund but so far have only had a reply from The Range apologising for the delay in cancelling. Worst customer services ever. Don’t bother

Worst place ever. Ordered cushions from The Range. Got a receipt via email from The Range saying the order would be fulfilled by ohs! Looked on ohs and could buy exact same cushions direct from them a lot cheaper! Within an hour of ordering I cancelled The Range order and asked for a refund before ordering direct from ohs. The Range said they would contact ohs and ask them to cancel the order and refund as the order had been passed to them. These won’t have anything to do with it and are ignoring my emails and saying the cushions were sent! The order direct to them has been sent but they won’t refund The Range order. Still trying to contact both companies to get my refund. Also ordered a blue throwover separately a few weeks ago and that still hasn’t even been dispatched! Worst customer services ever. Don’t bother

Went to Spain with my husband. Flights were £15.99 each on offer. Flew back into Liverpool John Lennon Airport and due to the flight being slightly delayed our arranged lift couldn’t pick us up so we had to get into a black cab at 1am. From the airport to Whiston was £40. How can a flight for 1500 miles be £32 yet a Liverpool taxi costs £40 for a 7.5 mile journey. It was a straight run through due to the time and the driver moaned all the way about not earning as much as they used to!

Saw the miracles the Nannas Secret clay performed on glass oven doors so thought I’d try it on mine. Wet the sponge in warm water, swiped it across the clay, worked it into a foam and scrubbed the oven glass 3 separate times and the oven glass looks exactly like it did before I started cleaning it. Doesn’t work

This scamming company RIP YOU OFF. Paid online for a rental car, when we got there they offered us an upgrade and we said no. Nothing else was mentioned. They then took a deposit for petrol from our credit card and as the contract was all in Spanish we asked if it was just literally for the rental and nothing else except the petrol deposit and was told yes. The contract was signed and off we went. After being home for 4 weeks we started getting charged interest on a credit card charge. This scamming company had added on an extra charge which was on the contract we’d signed. €274 for extra insurance I already had with another company and which wasn’t mentioned and wouldn’t have been agreed to. They are saying as it was on the contract we’d signed we have to pay it but as the contract was all in Spanish we asked to make sure there was nothing else on it and was told there were no extras. I’m disabled and can’t afford any extras as I’d get a bus if I could.

My prime didn’t auto renew and said my card had expired - it hadn’t. Phoned the bank and they said there is absolutely no problem with my card, in fact it works everywhere else. 7 times I contacted live chat. None of their agents have a single clue. I tried deleting my card, saving and re-entering it and saving. I tried deleting prime and downloading it again. I tried absolutely everything and it still doesn’t work. Every time I speak to an agent we go through the same routine - it still doesn’t work. I asked for it to be escalated to the technical team - they said no. What am I supposed to do@

Just got home from watching ‘A Portrait of Liverpool’ at the Liverpool Philharmonic and all I can say is what a load of sh!te I’ve just been forced to sit through. I honestly can’t believe that documentary was sponsored by BMW Williams - have they even seen what their sponsorship paid for? I very much doubt it. I watch YouTube with my 6 year old granddaughter and thought I’d seen the worst - until I saw this. The first 10 minutes were extremely slow, which unfortunately carried on for the rest of it. The filmmaker could be constantly heard having a whispered conversation with someone behind the camera, especially during the many moments we were forced to sit watching a flock of seagulls standing doing nothing or the murky Mersey River flowing. They showed the very worst of every district of Liverpool, from run down buildings, decaying houses, dirty streets and unkempt shop fronts, as well as graffiti, people arguing and swearing at each other, a clip of just about every mosque meeting for prayers and singing, a homeless man stuffing himself with a burger and basically giving the general impression everyone in Liverpool either spends all day in a pub or tattoo parlour. Even the clips of people taking part in activities in Community Centres weren’t portrayed in the best light. Honestly, my 6 year old granddaughter could have put together a far better production. If I hadn’t been sat at the front I’d have walked out after enduring 10 whole minutes. It was dull, it was drab, it was miserable, it was slow and boring and it was put together by someone who obviously hates Liverpool - and very badly. It was the most painful 2 hours of my life that I feel was wasted. I counted the minutes on my watch until the end and have never felt such relief as when it was over

Total scammers. I bought their lifetime plan before realising all they do is ask whether you agree or disagree with each trait about yourself, eg, “You are more likely to be fit” then numbers 1-5 and if you agree, slightly agree, totallly agree, slightly disagree or disagree with the statement you select a number. They ask around 100 of these statements then use your answers to prepare a portrayal of you. They haven’t done anything though - you have told them all about yourself by selecting whether you agree or disagree with statements. After realising that they only know about you by what you’ve told them I asked for my money back the day after purchasing. They have refused to answer my request and subsequent requests for a refund

Company is a total rip off. They email once a week with their opinion of a trait and always wrongly score it. You are then asked to adjust the score to what you feel is the correct answer. They then use your answer as part of their scientific report. I’ve emailed to ask for a refund numerous times as I’d literally paid for my own answers. After numerous emails all going unrecognised there is now a team from the tv investigating them

Ordered 2 sets of bedroom furniture and paid by debit card. The following day the order was cancelled. Phoned the bank and they said HOF hadn’t called for the money so it was ‘pending’. Told to reorder and the original amount would refund. Ordered for a 2nd time but paid by PayPal - 2nd order now been cancelled. Payment for both orders are still pending in the bank. Phoned the bank and they said they can’t recall them until 5 working days after they were paid when they are sure the company aren’t going to call for it. I told them the orders have been cancelled and they said it’s because of the regulations stating that for fraud reasons they can’t release the money for 24 hours but the company won’t wait 24 hours and are cancelling the orders. It means I’ve got nearly £1,000 the bank can’t release (I was ordering 2 sets) and I’ve got no money left to order from anywhere else. There’s no phone number for this place so all I can do is raise a ticket

Ordered 2 sets of bedroom furniture and paid by debit card from sister company House of Fraser. The following day the order was cancelled. Phoned the bank and they said HOF hadn’t called for the money so it was ‘pending’. Told to reorder and the original amount would refund. Ordered for a 2nd time from Studio but paid by PayPal - 2nd order now been cancelled. Payment for both orders are still pending in the bank. Phoned the bank and they said they can’t recall them until 5 working days after they were paid when they are sure the company aren’t going to call for it. I told them the orders have been cancelled and they said it’s because of the regulations stating that for fraud reasons they can’t release the money for 24 hours but the company won’t wait 24 hours and are cancelling the orders. It means I’ve got nearly £1,000 the bank can’t release (I was ordering 2 sets) and I’ve got no money left to order from anywhere else. There’s no phone number for this place so all I can do is raise a ticket

Ordered 2 sets of bedroom furniture and paid by debit card. The following day the order was cancelled. Phoned the bank and they said HOF hadn’t called for the money so it was ‘pending’. Told to reorder and the original amount would refund. Ordered for a 2nd time but paid by PayPal - 2nd order now been cancelled. Payment for both orders are still pending in the bank. Phoned the bank and they said they can’t recall them until 5 working days after they were paid when they are sure the company aren’t going to call for it. I told them the orders have been cancelled and they said it’s because of the regulations stating that for fraud reasons they can’t release the money for 24 hours but the company won’t wait 24 hours and are cancelling the orders. It means I’ve got nearly £1,000 the bank can’t release (I was ordering 2 sets) and I’ve got no money left to order from anywhere else. There’s no phone number for this place so all I can do is raise a ticket

Advertised a very expensive brand new carrycot on marketplace and was contacted by this company asking if they could collect it for their charity shops so I agreed saying any day anytime after 1pm is fine. I got a text the day before saying my collection time would be 11.30-1.30. I text back and said I did say I’d be here anytime after 1pm so make it after that. They replied that my exact time for collection is 12.40 which is the nearest they can get to 1pm. Do they expect me to leave work early? I didn’t say 1pm exactly, I said anytime after 1pm so they gave me 12.40. I don’t get it. They approached me for the item and I agreed to let them have it. I’m not then bending over backwards to suit them

Scammers - that’s all I’ve heard about this company. They are actually in China. You order an item that looks really useful and is on sale and they send you a horrid scarf via tracked mail. When you complain about not receiving your item they prove you have received it and give you proof of postage - which turns out to be the mystery scarf you threw away, which they say was a mix-up st the warehouse. Try to claim your money back and they say you can have a refund less their P+P cost which happens to be exactly what you paid. I’ve researched this seller, who used lots of different store names and they are one of the biggest scammers on the net

Looking at the Stormguard draught excluder seal and it says it can be cut to size. From what? It doesn’t say on the description how big the strip supplied is! How do I know how much to buy - it could be a 7m length or 7mm length. Bet you haven’t sold any of these based on this astounding lack of info