United Kingdom
Review of Caddy Comps
Fabulous experience with Caddy Comps - won a set on Mizuno Pro T1 wedges which are lovely.
They were extremely nice and very prompt informing me of my win, with next day postage to top it off!
If you like your golf gear and a bit of fun, I would highly recommend Caddy Comps!
Review of DHL Express UK
Dreadful. Left a very expensive item at the wrong house on the wrong road. Didn't knock on said door and left it on the doorstep with the gate wide open. We were very lucky to have noticed the van exiting the road after delivering to the wrong address.
Reply from DHL Express UK
Dear Jack Challence,
Thank you for taking the time to leave a review.
I'm extremely sorry that we've not delivered this item to the correct address as per the expectation, and even more so for the goods being left unattended. Your concerns and frustration are completely valid, as this level of service is far from desired.
To ensure we can avoid a similar situation taking place in the near future, I will be sure raise this feedback directly with our delivery teams.
I'd like to apologise again, for the inconvenience we've created for you as a result of the mishap. Although, I'm glad to hear you were able to locate the goods and they are now within your possession.
Kind regards,
Amrick
Review of Clubhouse Golf
I ordered a Srixon golf bag - after 3/4 rounds the stand wouldn't fully click back into place and would slightly open when being carried.
I contacted Clubhouse Golf customer service (Vijay) to ask who I report the issue to (then or Srixon direct), they advised that I should send them a picture/video of the issue and they would then liaise with Srixon.
Within 2 hours of sending a picture and description Clubhouse had forwarded this onto the manufacturer and a replacement bag has been offered.
First class service - I'll recommend and use again!
Reply from Clubhouse Golf
HI, Jack.
Thanks for taking the time to leave us this fantastic review.
It's fantastic to see the work that Vijay and the rest of the returns team are doing is starting to pay off.
We look forward to serving you in the future.
Review of Trooli
Dreadful communication. Engineer's arrived when stated but said they could not install due to duct issues. They informed me that another team would need to come and resolve the duct issue before they could then do the install. I haven't heard a word since. I ajbe called every day for 2 weeks only to be on hold and leave messages which have never been returned.
Do not touch this company. I'm cancelling my direct debit and terminating my contract.
Reply from Trooli
Hi Jack,
Thanks for the review.
I am sorry to hear this.
I am unable to locate your account, please contact us at customerservices@trooli.com so that we can investigate this further.
The Trooli Team.
