Dreadful
Dreadful. Left a very expensive item at the wrong house on the wrong road. Didn't knock on said door and left it on the doorstep with the gate wide open. We were very lucky to have noticed the van exiting the road after delivering to the wrong address.
Reply from DHL Express UK
Dear Jack Challence,
Thank you for taking the time to leave a review.
I'm extremely sorry that we've not delivered this item to the correct address as per the expectation, and even more so for the goods being left unattended. Your concerns and frustration are completely valid, as this level of service is far from desired.
To ensure we can avoid a similar situation taking place in the near future, I will be sure raise this feedback directly with our delivery teams.
I'd like to apologise again, for the inconvenience we've created for you as a result of the mishap. Although, I'm glad to hear you were able to locate the goods and they are now within your possession.
Kind regards,
Amrick