Dreadful communication. Engineer's arrived when stated but said they could not install due to duct issues. They informed me that another team would need to come and resolve the duct issue before they could then do the install. I haven't heard a word since. I ajbe called every day for 2 weeks only to be on hold and leave messages which have never been returned.
Do not touch this company. I'm cancelling my direct debit and terminating my contract.