This is just blanket dishonesty and I’m shocked by the total lack of respect for customers. My partner and I rent cars from Edinburgh airport about 5 times a year. Never had an issue with a UK car rental company, until now - Merry Christmas I guess.
- we pick up a car.
- lady at the reception tells us to fill fuel back to existing level (3/4 full) on return.
- on return 3 days later, we check the paperwork to double check, before going to petrol station.
- the paper work does not stipulate level of petrol at check in, so we take the word of the kind lady at reception, and fill it back to 3/4 on the nose. I have a photo of our rental agreement and the staff did not circle the fuel status…
-we arrive at drop of point to an unstaffed unit (all other companies had people there helping). No problem, we drop the keys in the letterbox and go get our flight.
- two days later we receive a charge of £20 for fuel, and £18 to fill up plus tax, so another £40+ quid. Apparently we need to fill it to the top? Despite it being only 3/4 full when we got it? Is this really the policy? If yes this is a total scam

As I say, we have a photo of rental agreement without any direction on fuel level, so hopefully this is resolved quickly.

Just FYI at Edinburgh airport there is an Avis and Budget car rental. We have used those before and never had any issues, they provide clear instruction, and honour their word and do not try and scam their customers. We will be using them next time and suggest anyone reading to as well.

Also I haven’t even got to the excess cover option on the insurance - at check in they tried to double our rental cost with this (£25 a day!!!). At this point I am starting to think it is just a racket…

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