Peter

We have been with Visualsoft since 2011. We couldn't be more happier. Friendly service and very professional services. Looking forward working with VS even closer in 2024 with them working on our marketing.

Great service.

I filled in the online form and was called in about an hour.

I had a question regarding Witness Court order and they gave me excellent information and advice. Felt a lot better.

Would recommand them and would use again.

HIGHLY RECOMMENDED

As our business started growing we were looking for a new system to improve our picking, packing speed also the accuracy.

Sent in a request through the site and was contacted by Adam who explained the system. Liking what we heard we went onto the trial version. Adam was very helpful and always at hand to answer any questions (we had many) not long after we went live.

Its been 4 months with Despatch Cloud and we couldnt be more happier. We are sending out around 250-300 orders a day. Orders coming in perfect from our sales channels, stock levels pushed correctly to the sales channels, speeds and accuracy of picking and packing improved.

We look foward working with Despatch cloud as we grow. The support team is very helpful any known issues are fixed straight away. Feature request are added often, they release a system update few times a month so the system keeps on improving.

10/10 for the system and support

TERRIBLE SERVICE!! Ordered a ring 11 weeks ago, when it came to delivery time they did not include the store name for Click and Collect, how stupid is this for such a large company and a store which has been inside the shopping centre for like 20 years.

Called them and they said they told DX, I called 3 times and was told its been done I will have the ring on Tuesday.

Come Tuesday, the ring is being sent back to Ernest Jones. Called another 2-3 times with updates. Was told they will get the ring on Wednesday, send back out to me for it to arrive Thursday or Friday.

Checked the tracking today. Says no one was in, calling card left. They can re arrange delivery on Friday.

This is just really a joke now, I have had to change 2 proposal plans. Costing me money and no compensation at all offered from Ernest Jones.