Visualsoft Reviews 617

We had an issue with orders coming through from Debenhams to Visualsoft and Mark Geldart from the service desk team was quick in identifying the issue and getting a fix deployed in less than 24hrs. Cannot fault him enough with his top tier support and also his professionalism through-out.

Cannot fault VS's help desk team - everyone on the team is always great help and go above and beyond to resolve any issues - Mark & team (Service Desk) have recently helped us fix a major bug in one of our Marketing integrations. His replies were comprehensive and we received regular updates throughout the process. Really pleased.

Amazing experience with Carli and Harry at Visual Soft with organizing a photoshoot for our brand - the team worked efficiently and everything when so smoothly on the day. The results were absolutely fab - we can't wait to use the imagery for marketing and in house promotion.

After being with Visualsoft and their platform for more than 7 years we made the decision to move over to Shopify platform as it was right for our business to do so.

Im glad we chose VS to design, build our site and migrate data etc. They have been excellent and support was great from start to finish. We are looking forward to working with VS as our main marketing partner and support on our new Shopify site going forward.

Massive thank you to:

Jen Earnshaw - PM
Matthew Robson - Designer
Rebecca Hanson - Senior Dev
Luke Carpenter - SEO
Tom Sweeney - Account Manager

Excellent service From Mark in the Service Desk Team,

Quick, helpful and answered my questions, very quick replies and sorted out the query I had within a quick time period.

If you’re considering using Visualsoft, my advice would be to run as fast as you can in the opposite direction. We were with VS for 12 years. To be fair, in the early days, they provided a good product at a reasonable price. However, as time went on, they gradually started charging extra for things that they had originally included as part of the package. The final straw was when they tripled(!) our agreed monthly support fee (which was already quite high) with only 2 weeks notice, asserting that they were "no longer offering" the product we originally signed up for. Be very aware that the amount that you originally agree to pay will very likely increase, and you either have to pay up or leave – they have you over a barrel.

FAILED WITH PPC. THEY COULD NOT BUY A SALE LET ALONE MAKE A SALE!!

Website was also poor to navigate around the back end and is outdated.

3 months after contract ended they are still trying to charge after mutually terminating the contract. THEIVES

SAVE YOUR TIME AND MONEY AND DO NOT SIGN UP WITH THESE!!!

ZERO RESULTS, LACK ANY URGENCY AND POOR CUSTOMER SERVICE.

SOMETHING TO NOTE, MOST OF THE POSITIVE REVIEWS ON HERE ARE REFERRING TO INTERNAL WEBSITE FIXES AND NOT PPC, MARKETING OR WEBSITE BUILDING!

Paul from service desk was really helpful in sorting out the issues.

Had this organisation for two months doing some email marketing- terrible and slow with communication and they try to tie you up into paying extra with dodgy contracts. Terrible company avoid at all costs

AVOID AT ALL COSTS

Do not be fooled by their 4 star ratings. Upon review you will notice 1 in 4 are relating to tech issues solved by Ben and does not relate to their PPC services, website platform or general customer service.

Customer service is extremely poor from account management to simple I.T fixes.

Their platform is outdated and hard to navigate around.

PPC marketing had very little results. We spent more in ad spend than actual sales returns..

Very difficult to deal with so much so the account management can take up to 3 weeks to respond to a simple email.

By far the worst company I have ever dealt with!

DO NOT WASTE YOUR TIME OR MONEY

.... you can not locate my information....

DISHONEST AS WELL

Visualsoft have been great with our recent website redesign, with thorough planning to meet all of our requirements whilst maintaining all core features that we continue to need. Samantha Leigh led the project and has been great to work alongside and was very patient with our many requests!

By far the worst company we have ever dealt with!

Their platform is very complicated and the training to use it is poor.

The marketing department is an absolute disgrace, we gave VS full control of PPC which was a huge mistake as they are very very poor in their execution.

Account management is the worst I have ever dealt with is an understatement.

£40k and 12 months down the drain..

AVOID AT ALL COSTS

Prompt and quick action from Ben of the Visualsoft Triage Team

Visualsoft have been a valued digital marketing partner of ours for nearly 3 years now. Extremely professional, results-driven & friendly. Very much enjoyed working with Jonathan, our account manager, since Day 1. Thanks for the hard work! 5*

So far, so good with VisualSoft for me. We have just gone live with our website. The process of getting started was very long, but Katie Bourke, My Project Manager, has guided me brilliantly through it. Without her patience, I'm not sure we would have gotten through it.

Very quick and accurate fix from Ben, thank you.

The job was completed and good time and was exactly as requested.

As always, Ben from Visualsoft Triage Team providing 5* service! Thanks again.

My company, the Children's Shoe Company has been a customer of Visualsoft for over 12years, thanks to their knowledge and support, my website has been kept updated over this period and I have seen my online revenue grow. My last account manager, Jonathan Allen has been a complete star over the last few challenging years.

Worked with VS for a few years now, where I have seen significate improvements account the account. Jonathan Allen has been my main contact for 2 years as Growth Account Director, leading the account and wider team with professional approach and regular communication; he is a great asset to Visualsoft.