David Hardy

why make a big deal of a new feature and roll it out SO SLOWLY

the feature is DJ mode

does Spotify know nothing about managing users' EXPECTATIONS

here is my chat exchange today:

Spotify (Prudhvi T at 05:26 PM, Sep 12):
"As with all of our features, availability varies across markets. We'll continue to find new ways to create unique experiences that bring users even closer to the artists they love. DJ is still in beta and we'll continue to iterate and innovate the experience. Stay tuned for what's to come!"

Me (at 05:32 PM, Sep 12):
"that's marketing BS. when will i get it?"

Spotify:
"Thanks for asking, I'm sorry to say we don't have an exact date, but we can assure that as soon as fast you can see that feature."



come on guys

signed up and gave my email address only for them not to honour my 15% off as promised

put the code in and it did not accept it

not good

can i give zero stars?

I was on auto renewal

What a ridiculous farce

They put the price up from gbp thirty to gbp ninety

It was very difficult and total agony to actually speak with anybody on web chat

Then the guy had the cheek to say to me that it was a small price increase

So I canceled and got a refund

And then went straight on to their website and got the same price as previously, GBP30, as a "new" customer

Why did I bother? I'm not particularly price sensitive. But I will not be ripped off in any way shape or form

The whole thing took absolutely for ever and I have zero respect for this company

They do everything To make the process difficult and complicated

They are the antithesis of customer service

Second year car insurance premium time - I missed their email so could not cancel - 60% hike in premium.

Here is their explanation - from web chat I had:

===
David I totally understand you, the premium is totally based on ratings factors and it keeps on changing based on the vehicle type, overnight parking and the location.
====

But:
- same car
- 1 more year of no claims
- same parking space location


Ridiculous and immoral.

Also should insurance companies not have to send renewals comms by paper mail as well?

Finally, GBP60 admin charge to cancel now, outside renewal time. So if cancel at renewal - no admin fee. After that 60 quid. Why?


Re Stacey’s reply. The minor (5%) issue is the admin fee. The main thrust of my complaint was the ridiculous increase in your renewal premium. It’s a shame you didn’t address this. I’d love to know the reason behind a 60% increase. Other than profit taking by you.

They use scrive.com which is the absolute worst document app ever for the, like 6 docs, i had to read and sign

i had repeated problems with it

nightmare to read on mobile, dreadful to move around the doc, awful to sign in, difficult to sign your name even!

they are also asking me now, many weeks after i dealt with them/the app, to give a Trustpilot review, hoping that i'd forgotten how dreadful the app CX was in the subsequent weeks

nope

I was sold scratch and dent protection by VW as part of buying a new VW Golf, for an extra cost.

VW has selected Car Care Plan, based in Yorkshire, to run the policy and the actual repairs/assessment is done by DWV.

During the last six months I have been making a claim for a small dent on my car. It is the only claim I have made in the last four years

It has been declined because apparently the dent is more than three millimetres deep

Throughout this process is been total nightmare

Car Care Plan I've had to chase constantly through the process and they have consistently not bothered to reply to me

DWV seemed to be the one that made the claims decision

They asked for proof of the size of the dent by sending a pic of the dent with a £1 coin in the is fos scale (which is three millimeters high apparently)

I sent a number of clear pics showing how small is - with the pound coin - clearly showing it’s less than 3mm

They declined the claim

As justification, they sent their own picture showing the dent

The picture was a from a long distance, blurry, and, even though DWV requested ME to show scale by using the pound coin - THE PICTURE DWV USED HAD NO SCALE/NO POUND COIN

Nevertheless, the rejected my claim solely with the evidence of THEIR, poor picture

This is now been going on for six months

I hold VW responsible for selecting a poor partner, Car Care Plan for dreadful customs service and DWV for making a poor decision just to avoid the cost of settling my small claim

updated 2 hours later: just back from the garage - the have a special tool for measuring depth of dent - less than 1mm - i have the pic

I was sold scratch and dent protection by VW as part of buying a new VW Golf, for an extra cost.

VW has selected Car Care Plan, based in Yorkshire, to run the policy and the actual repairs/assessment is done by DWV.

During the last six months I have been making a claim for a small dent on my car. It is the only claim I have made in the last four years

It has been declined because apparently the dent is more than three millimetres deep

Throughout this process is been total nightmare

Car Care Plan I've had to chase constantly through the process and they have consistently not bothered to reply to me

DWV seemed to be the one that made the claims decision

They asked for proof of the size of the dent by sending a pic of the dent with a £1 coin in the is fos scale (which is three millimeters high apparently)

I sent a number of clear pics showing how small is - with the pound coin - clearly showing it’s less than 3mm

They declined the claim

As justification, they sent their own picture showing the dent

The picture was a from a long distance, blurry, and, even though DWV requested ME to show scale by using the pound coin - THE PICTURE DWV USED HAD NO SCALE/NO POUND COIN

Nevertheless, the rejected my claim solely with the evidence of THEIR, poor picture

This is now been going on for six months

I hold VW responsible for selecting a poor partner, Car Care Plan for dreadful customs service and DWV for making a poor decision just to avoid the cost of settling my small claim

I was sold scratch and dent protection by VW as part of buying a new VW Golf, for an extra cost.

VW has selected Car Care Plan, based in Yorkshire, to run the policy and the actual repairs/assessment is done by DWV.

During the last six months I have been making a claim for a small dent on my car. It is the only claim I have made in the last four years

It has been declined because apparently the dent is more than three millimetres deep

Throughout this process is been total nightmare

Car Care Plan I've had to chase constantly through the process and they have consistently not bothered to reply to me

DWV seemed to be the one that made the claims decision

They asked for proof of the size of the dent by sending a pic of the dent with a £1 coin in the is fos scale (which is three millimeters high apparently)

I sent a number of clear pics showing how small is - with the pound coin - clearly showing it’s less than 3mm

They declined the claim

As justification, they sent their own picture showing the dent

The picture was a from a long distance, blurry, and, even though DWV requested ME to show scale by using the pound coin - THE PICTURE DWV USED HAD NO SCALE/NO POUND COIN

Nevertheless, the rejected my claim solely with the evidence of THEIR, poor picture

This is now been going on for six months

I hold VW responsible for selecting a poor partner, Car Care Plan for dreadful customs service and DWV for making a poor decision just to avoid the cost of settling my small claim

thanks for replying

I'm going to reply to your reply:

YOU:
Speaking of variety, I'm sorry to hear that the shirts you're interested in are only in slim and extra slim. This is purely down to our majority of customers falling within this range.

As such, making the same variety in a classic fit would be unreasonable from a business perspective

ME:
ok, just saying you'd get way more business from me if you did. (p.s. your shirt models who don't look much younger than me are super thin. but most men their age are not that thin so I really wonder if there is no market for your segmentation in regular, as your reply claimed)

YOU:
Regarding the seasonal range and it's (sic) variety please understand that within a company seasons are planned many months in advance.


ME 1:
it's a shame you can't find a way of getting more agile like so many other clothing companies have had to become

(minor point but: no apostrophe in your reply in "it's")


CT team - honestly, I am supportive; I'm just pissed off I can't buy one of your nice shirts


///////////////

these guys are behind the times

the marketing copy - always coming from Nick Wheeler - is dated | cliched | bit pukey

talking about dated, the range is almost the same year on year

the only interesting shirts they have (for me) are ALWAYS in slim and extra slim - which is INCREDIBLY frustrating to us (me), normal people

i've written to CT abut this before but they ignore it - this is by far my biggest frustration with CT

the Liberty prints are really nice but I am NOT going to pay 80 quid

multi buy is the only deal but it was not easy to find out how many I had to buy to qualify

there are no more than 1 or 2 shirts i want to buy and i am only going to pay multi buy prices. so with "only" 1 or 2 shirts that I am interested in, i dont qualify..... so i dont buy even though i REALLY want to. in summary, i dont think they've got their pricing strategy right

i have bought a lot of shirts from CT in the past. but their designs, in the new work from home world, are getting more fuddy duddy and boring

i really hope they have a renaissance -

one thing has remined the same for the last 20 years: it's difficult to get great shirts

so there is definitely a customer pain to address

i initially left a scathing reply as as few things went quite badly wrong. but i posted here and the manager has been in touch. furthermore, she has fully resolved my issue. so thanks to her and well done AXS. you have restored my faith. seriously, good job and thanks for sorting this one out