Car Care Plan Reviews 7,877

The minor damage repair was corrected very well and looks great. The repairer was on time and carried out the repair very professionally. Only reason it’s 4 stars and not 5 is because the booking webs... See more

Took car in on pre-arranged date and was met by pleasant Service Receptionist who took car into Service Bay and said to take a seat, get coffee, tea etc. while we waited. It was good to know when the... See more

Have had to claim once before, both managed through a Marshall dealer. Both claims honored with no issue but this time had a very frustrating delay of several days waiting for approval.

The repairer phoned out of the blue and came round half an hour later and did an excellent job and he was nice and friendly. I would have given a five star review but due to the initial length I was t... See more

Purchased paintwork and alloy wheel cover when buying the car. Used the alloy wheel cover a couple of times and the dent repair once over the last 18 months. Basically it's paid for itself at this po... See more

I’ve been really impressed with Car Care Plan. They are everything you’d hope a warranty company to be – clear, professional, and genuinely helpful. When I recently had an issue with my car, they... See more

I’ve had a good experience with Car Care Plan so far. The cover is clear, the claims process is straightforward, and customer service has been helpful whenever I had questions. It gave me peace of mi... See more

Seemed a straight forward claim process - Called Car Care Plan (CCP), advised to take car to VAT registered garage. Garage diagnosed broken spring and called CCP. CCP approved and delivered new spring... See more

A warranty company that actually delivers and honours their product! My Range Rover Sport had the alternator fail. I bought a Car Care Plan Extended Warranty through Marshall Land Rover Cambridge, and... See more

Garage, where my car was taken, that was doing the repairs tried to claim almost the same amount that was being claimed on the warranty from myself stating that this was additional and not paid for un... See more

Scuffed alloy of new car - contacted car care. No problem- date given and technician arrived ( superb- earlier than expected). Alloy wheel removed and refurbished. Not a mark. As new. Technician on si... See more

I found dealing with the company a little difficult but this was more than compensated for by dealing with the service guy who turned up to do the work and who explained how the business operates far... See more

I agree the Car Care plan warranty got the replacement approved swiftly, however wont recommend volvo north west london. I wasn't geting timely updates and they hardly answered calls or respond to... See more

It was a very straightforward process to register a claim, submit photos and get a decision on repair. Dent Wizard came to the house and did an excellent job. All round great service from everyone inv... See more

In the end the faulty part was replaced……so good. The problem was that it took Car Care Plan and /or its supplier two attempts to unsuccessfully repair the unit before this decision was made. Obvious... See more

Our brand new car had been hit by another car or trolley even though it looked worse than it actually was they came out and buffed / polished the mark out looks great can't tell it was ever hit by som... See more

I have used this company several times and they provide an excellent service - the technicians are very skilled and do a great job. They do such a good job that I recently recommended them to my best... See more

Fixing the gremlins. Midland Service Garage diagnosed problem causing engine management... See more

Great service and great job done. Initially my application for repair was not accepted but after communicating with Car Care they agreed we could go ahead. Booking the appointment was easy and I was... See more

The gearbox had malfunctioned on out Tiguan. We took the car in to vw dealer,we were given a courtesy car.the car was repaired quickly and efficiently. We were impressed with the quality service, unf... See more

I did wonder if the car care plan would be worth it as my husband had bought a plan from a different company that was pointless with more exclusions than things covered. The Car Care Plan covers so mu... See more

Very helpful and pleasant technician, who explained what was going to happen and likely timescale. Fabulous flawless finish to vehicle when he left. Went from scratched vehicle to what scratches wh... See more

Was very easy to contact car care plan and arrange to get a new tyre, it's a pity kwik fit weren't as efficient as it took three trips to get new tyre after they ordered the wrong one.

\very easy to book and log my claim, a couple of pictures that are sent to the portal and the claim was instantly approved, the booking dates took a while to get sorted out but I was booked in 4 week... See more

The warranty is perfect, did exactly what it detailed. Very easy to report the fault, the staff were brilliant and expalined everything and made the whole process very simple. Will be renewing the pol... See more

The contact with the car care was good, all Was explained, took the vehicle to a recognised garage, however the garage and the information/ instruction given didn’t quite match up, so cash was paid o... See more

Great service by this company. They keep you informed of your upcoming appointments, easy to change appointments if required via the online portal. Most importantly, the work carried out on my scr... See more

Car Care Plan covered our recent mechanical works at a specialist garage. Initially the garage was reluctant to use a care plan service (as I find most are!) as they had bad experiences from other com... See more

The service from Car Care Plan was actually quite swift, which was good as we where going on holiday and needing our van, there was a bit of "disconnect" from the garage though...However this review i... See more

Although the marks are completely gone and he was a lovely man, unfortunately the paintwork has been left with an orange peel effect. I am hoping it will polish out. When I raised my concern he said t... See more

Pretty painless experience with the insurance side. Paid claim quickly. Do have doubts about the kwik-fit branch though. I suspect as soon as I mentioned insurance, the ££ signs rang up and they aut... See more

The Garage that took on the work could not fit my car in for 5 to 6 weeks. Plus they did not have a courtesy car for me to use, what is the point of me paying to get my car repaired as quickly as poss... See more

Dealt with my claim very efficiently. Only negative was that I scuffed another alloy and asked for it to be fixed at the time of my already booked appointment - unfortunately they ignored my request .... See more

Covered some things that were wrong with the vehicle, some that weren’t covered were debatable. Main issue was the time to approve repairs. My car went in with minor issues yet it took a week to fix... See more

I was kept fully informed of the expected date and time of arrival of the engineer. Also I had the opportunity of changing date if required. The job was completed and the method of repair explained... See more

It is reassuring to know that the care plan covers everything and there is not a big bill to pay, very beneficial financially. It is also really useful to be informed how much the advisories could pot... See more

They handled the repair well due to a misunderstanding with the VW garage - as when I booked my car in for repair at the VW garage I forgot to mention that the job was being repaired through the car... See more

Dealt with our warranty claim quickly and efficiently so that the work could be carried out as quickly as possible. We wouldn’t hesitate to extend the warranty or purchase a new policy for our next c... See more

Repair authorised and covered under warranty £5.5k for gearbox rebuild / repair . Took 9 weeks from when my car went into the dealership until repaired so reason for 4*.

Managed to speak to an actual person on the phone almost immediately. The claim was processed quickly and without hassle - had the money in the bank a couple of days later. Glad I took out tyre insura... See more

Scott was very pleasant and helpful . He was able to sort out my queries directly with his company and was able to complete all the work covered by my insurance. Would definitely recommend to family... See more

My car was taken in and dealt with fairly quickly once the diagnostics had confirmed that there was a mechanical fault pleased to say I took out this cover as I have only had the car for a year

DWV, Daniel arrived this morning, 16/09/25 to repair stone chips on the bonnet. Very pleasant and polite. Explained everything about the repair. A job well done. Car care plan easy to deal with an... See more

i recently had to take my car into listers due to my car not changing gear efficiently there was not questions asked by car care plan there just got the job done

I took out the policy with the confidence that if any major faults did occur then it would be covered and when i did need to use it the cover kicked in and there was no complaints from Marshalls

First Class & Friendly Service. Can’t thank the technician, Travis enough. Removed the dent on my car in no time at all. Very Highly Recommended.

Great service. I was advised when the technician would arrive. He was on time, and was friendly and professional. Gary did a very good job. Highly recommended.

The staff I dealt with were extremely helpful, speedy ,and easy to contact , after I sent them the photos of the puncture at Kwik fit .

Arrived promptly, polite, respectful and did a great job. Everything looks brand new.

Purchased the policy and almost forgot! I curbed my alloys and the team booked me in for an appointment within 7 days. Workmanship was great! Well worth it!