sad_customer

The worst experience ever.

Currently trying to get a refund for a cancelled concert. And that is a very untransparent and painful process. Would recommend to avoid them.

The shop might be a good one, I simply do not know yet. I placed an international order, but the way delivery works, is not acceptable for the price, in my opinion.

No custom fees notifications (although the support told me I would be notified before the delivery). In fact, they changed the delivery date without notification, did not provide any details about custom fees and tried to deliver, when I was not expecting it. I simply was not fast enough to open the door, and now I have to write emails and make phone calls to find out, where the order is.

P.S. I have received the order and decided to update the review, because all items came with scratched surfaces, one in the cable slot (which means it was in use before me). I am thinking to return at least 2 of 3 items now. Very sad, as it clearly confirms one of the reviews here, that the used items are sold as new, but cheaper. As a customer, I would like to know that in advance, it is very important. Also, if they were scratched during delivery, then it could be easily avoided by more suitable wrapping/packaging. Customer support also did provide me with the ambiguous information (they tell one thing, in fact the other happens). Overall, I have a feeling the shop is good, but something wrong is happening.

Absolutely unacceptable and horrible customer support. If you receive a broken/defective item and return it, it would take forever to get your money back.

Well, totally agree with ratings below (but based on my personal experience with a washing machine from otto.de). They do not deserve even 1 star. Incompetent and unfriendly.

Very very very bad customer support. Ordered a washing machine there, unfortunately. Can not get normal support 2nd week already.

Can not receive my order for almost 6 months. Customer support team reccommended to contact the Sales team, which does not response to my questions or gives the same promises to reship an item as 6 months ago.
I don't advice to buy from that brand, you will waste your, money, time and nerves, unfortunately.