Cockroach infested van? YesCapa: your problem.
We rented a van through YesCapa in Tenerife (Canary Islands). After the first day, when night came, we discovered that the van was infested with cockroaches.
We promptly contacted YesCapa, trusting their widely advertised 24-hour assistance would help us. However, after an extensive email back-and-forth (there is no number you can call), their “solution” was to cancel our reservation, reimburse only their commission, and simply ask the van’s owner to return what we had paid. This left us stranded on our holiday with nowhere to sleep, relying solely on a private individual to refund €500. On top of that, we had purchased additional insurance through YesCapa, which they refused to reinburse us.
The result? Two nights sleeping surrounded by cockroaches, two full days of our holiday wasted trying to resolve the problem ourselves, and still missing €260.
So be aware: if you rent with YesCapa, things may go smoothly when all goes well. But if something goes wrong, you may be left entirely on your own to deal with highly uncomfortable situations during your holidays, and it could cost you a lot of money.
Honestly. Rent from a real rental, it will cost you less in the end.
Reply from Yescapa
We’re very sorry to hear about your experience. Your comfort and safety are our top priorities, and we regret that the van did not meet your standards. We take all listings seriously and expect owners to provide accurate, clean, and safe vehicles. We’ve followed up with the owner to ensure this issue is addressed, and we're glad you’ve received your reimbursement from our end. While we facilitate bookings between owners and renters, we always strive to support both parties fairly and in line with our terms. We appreciate your feedback and will use it to improve our processes and support. We hope you’ll consider giving us another chance in the future.
