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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the competitive prices and good product selection available. A number of consumers highlight the easy-to-navigate website, the simple ordering process, and the variety of products. Some reviewers are pleased with the quality of the items they purchased. The company's customer service receives positive feedback from some people, with consumers mentioning comprehensive and helpful email responses to their inquiries. However, experiences regarding delivery times and order accuracy appear to vary significantly. While some reviewers report receiving their orders earlier than expected and in perfect condition, others mention slow delivery times. Some consumers report issues with receiving the correct product.

Based on these reviews

Rated 4 out of 5 stars

I ordered a macro filter and red filter with mount for the GoPro 10 underwater diving case. I received my order approximately 2 weeks later, and the macro filter was missing. I informed this company... See more

Company replied

Rated 4 out of 5 stars

Grandado sells products which you cannot find anymore on the swiss market: I wanted to repair an old Canon Objectiv. Unfortunately the part I need is no more available, out of stock (but still on Gra... See more

Company replied

Rated 4 out of 5 stars

A few Glitches on the site but not really a problem. Excellent prices for the item I was looking for (Vernier depth gauge) we will have to see if it arrives quickly and is it as good as it looked, aft... See more

Company replied

Rated 4 out of 5 stars

The product is what I had hoped for: same look and feel vs a retailer in town but 50% cheaper. The delivery took as long as it says on the website, so fine from an expectation setting POV, but still a... See more

Company replied

Rated 3 out of 5 stars

First I ordered a specific soft silicon cover for my old mobile phone but did Gradado answer me that this cover was no longer available. In a second attempt I ordered an other cover and then I became... See more

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Rated 3 out of 5 stars

The website doesn't say anything about the delivery time like 2 to 3 days or 1 to 2 weeks. After placing the order it says 2 to 6 weeks or up to 6 weeks? Autodoc delivery to Ireland takes 1 to... See more

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Rated 2 out of 5 stars

Poor quality software design and programming. Why do I say this? My surname contains a hyphen ( a '-') but the system won't accept it, so I won't be buying here in the future, particularly when ther... See more

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Rated 5 out of 5 stars

PayPal makes paying so easy to do. It's been weeks now and still have t received my order which is a robotic hand finger excersizer glove for stroke and cerebral infarction training to make my brain... See more

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Rated 5 out of 5 stars

I needed to return an item, and unlike other experiences I have had with overseas companies, Grandado did not expect me to post the item back, albeit a small item and gave me a full exchange plus an e... See more

Company replied

Rated 5 out of 5 stars

Honestly . . I tried and tried to purchase these products in the required color and quality . . then to come across them with Grandado whom I hadn't given any thought just ' Blew me away ' so from now... See more

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Rated 3 out of 5 stars

I’ll update this when I have received the item that’s so far the experience hasn’t been very good. The option at the pay now screen gives you either PayPal or I think it’s bank transfer and the third... See more

Company replied

Rated 5 out of 5 stars

These days, shipment delivery is also a rather critical issue, as shipments can get lost or stolen. By purchasing transport insurance through Trustpilot, you can look forward to the delivery of your o... See more

Company replied

Rated 2 out of 5 stars

After 3 months and the power of trustpilot reviews and can happily confirm they are not a scam. I never received my package the first or second attempt but they have promised to put the cost back on... See more

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Rated 5 out of 5 stars

I had a number of questions about the item and placed them.on the company chatbot portal. Within 30 minutes, a comprehensive email response came from Gemma answering all questions perfectly. Fan... See more

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Rated 2 out of 5 stars

These tuning pegs are the same garbage they have for $15 on Amazon but for $70. The gears barely work and jam up when rotated under tension, some of them won't even stay tight. I feel absolutely ri... See more

Company replied

Rated 5 out of 5 stars

I just ordered a car part and never realised the very slow delivery times until the order confirmation email told me. After reading some of these reviews I am wondering if it will actually arrive.... See more

Company replied

Rated 2 out of 5 stars

Opdate: Jeg tog imod DKK 295 for at få sagen lukket. De tilbød mig valget mellem en voucher på DKK 885 så jeg kunne købe lige hvad jeg ville fra Grandado men jeg har fået Grandado nok. Så... See more

Company replied

Rated 2 out of 5 stars

Wanted to order 2 of the same hats in different colors. Typed in the exact name, but had to go through about 100+ other hats that had no relevance at all. Website was reacting very slow as well. All i... See more

Company replied

Rated 5 out of 5 stars

I love my order. The embroidery kit for beginners is exactly as in the image of the product on the web (only super cute in real life ) I received it within 2 weeks, actually earlier than expected 😊 I... See more

Company replied

Rated 4 out of 5 stars

Thanks very much for the service you provided throughout my purchase. These guys a pretty good, Shipment takes a little longer than usual but they do state there shipping options and for a few doll... See more

Company replied

Rated 3 out of 5 stars

I did receive the merchandise I purchased in the time delay originally described when I ordered but that time delay is just too long to wait - several weeks? I ordered a similar but lower quality USB... See more

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Rated 5 out of 5 stars

I received a broken Steering Demper after 1 Month waiting... 73 Euro's The compensated me with a refund of 92 Euro's and i may keep the Broken Steering Demper. I ordered another hopefully better... See more

Company replied

Rated 4 out of 5 stars

Customer service was really good. Mariia’s email correspondence was excellent. Postage was slow, but the product was packaged safely and tracking details were kept up to date.

Company replied

Rated 3 out of 5 stars

prior to the final payment, no ability to check what size of a product with a various of sizes you are about to order. Otherwise I would have been a statisfied customer

Company replied

Rated 5 out of 5 stars

Received tracker watch within a couple of weeks, as expected. Very pleased with quality of item.

Company replied

Rated 5 out of 5 stars

Your delivery will take a little longer than it will with Amazon. However, this company has a good selection of things to offer at competitive prices. If you’re looking for an alternative to the monop... See more

Company replied

Rated 5 out of 5 stars

So far so good - just ordered to Australia - no idea where it’s coming from. Keep fingers crossed & see what happens 😀😀 Goods all turned up fine, great quality, very happy. Will definitely sho... See more

Company replied

Rated 5 out of 5 stars

Easy to use site , in the produce I wanted , in the colour I wanted , with number of shelves In wanted . Looked forward to receiving it.

Company replied

Rated 4 out of 5 stars

Bank declined my credit card but reinstated it after letting me know, so payment system appears to be thorough.

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Rated 4 out of 5 stars

I found the part I required for a Microwave easily with a helpful picture and measurements. Thankyou.

Company replied

Rated 3 out of 5 stars

I like to order, because it was easy. But I do not like to tell about my experience before I recieve my order

Company replied

Rated 5 out of 5 stars

good product selection, easy ordering and great value

Company replied

Rated 2 out of 5 stars

To soon to tell. I miss info regarding delivering date.

Company replied

Rated 3 out of 5 stars

Tried to order 6 by 10 pks Led light bulbs at $15.29 per 10. Tital price ar checkout came to $324. Correct price $91

Company replied

Rated 4 out of 5 stars

I’m correcting my review for GRANDADO… I HAVE RECEIVED A REFUND from this company. It was MY MISTAKE, looked at the wrong account. GRANDADO have been very patient with my complaint & have resolv... See more

Company replied

Rated 5 out of 5 stars

Only used Grandado.com once before but the parts I ordered were of good quality and got here fast.

Company replied

Rated 4 out of 5 stars

Very good product quality however there was a delay in the delivery as I paid extra $2 for express delivery and to provide me with tracking no. Which I didn’t receive it as they promised within two... See more

Company replied

Rated 2 out of 5 stars

ordered a small condensate pump build by ceme @25 euro received a cheap knock off available for 3 euro on the web. Returns have to be sent to Hong Kong so postage is at least 13.50 so there is no p... See more

Company replied

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3.6

Average

TrustScore 3.5 out of 5

42K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


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Rated 5 out of 5 stars

Making it simple with good service

Had a mix up on the first order with fan remotes, and they responded by giving me 125% gift card to fix the error, was a ble to request an old inverter 12v to 220volt 2000peak/1500 continuous current. Will wait and see if they can truly deliver...☮️🌈

October 18, 2025
Unprompted review
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Rated 5 out of 5 stars

So far I have found What I want at a…

So far I have found What I want at a reasonable price.

October 16, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Kate Howlett,

Thank you for your review.

Glad to hear you’ve found what you needed at a good price.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Easy to navigate and trouble free to…

Easy to navigate and trouble free to check out!

October 14, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Alexis Urrutia,

Thank you for your review.

So nice to hear you found our site easy to navigate and checkout was smooth!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Great product and a great price looking…

Great product and a great price looking forward to dealing with you again

October 14, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Pat Meehan,

Thank you for your review.

Great to know you liked both the product and price.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

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Rated 5 out of 5 stars

So easy to order and buy on web

October 14, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi WILLIAM DEANE,

Thank you for your review.

Happy to hear ordering online was simple and convenient.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Easy to use 👏

October 14, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Cherie Hingee,

Thank you for your review.

So nice to hear the site was easy to use, we’re glad you enjoyed the experience.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 4 out of 5 stars

Quick

Quick - Simple

October 13, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Eduard Van den Broeck,

Thank you for your review.

Happy to know your shopping experience was quick and simple.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 1 out of 5 stars

When ordering I did not know that my order…

When ordering I did not know that my order would be coming from China and could take up to 25 days. If I had known that in advance I would have ordered the part elsewhere.

October 11, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Stewart,

Thank you for your review.

We apologize that delivery times were not clear when you placed your order.
Our delivery times are approximately 2-6 weeks (delivery counts in business days, weekends are not included). It’s stated on every product page in “Shipping and delivery times”.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

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Rated 3 out of 5 stars

The web site is a night mare

The web site is a night mare. I must have sat here for 30 mins just trying to get from the web site the information, into the pay point.

October 11, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Steve,

Thank you for your review.

I’m sorry the website was difficult to navigate. We’ll take this feedback to improve the checkout experience.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 4 out of 5 stars

No problem with ordering

No problem with ordering

October 11, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Mary Reck,

Thank you for your review.

Glad to hear ordering went without any problems.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

EASY TO SEE PRODUCT AND GOOD PRICE

October 10, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Tracy Pearson,

Thank you for your review.

Glad to hear you found the product easy to view and fairly priced.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Descriptions for the product are good.

Descriptions for the product are good.

October 9, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Tony Meehan,

Thank you for your review.

Happy to know the product descriptions were clear and helpful!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

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Rated 5 out of 5 stars

Shopping Bee

Easy search/payment/variety of products

October 9, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Diddly,

Thank you for your review.

Great to hear you found it easy to search, pay, and explore our range.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

You actually had the part I wanted for…

You actually had the part I wanted for my electric razor.

October 8, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi NordVPN Customer,

Thank you for your review.

Happy to know you found the exact part you needed for your razor.

Wishing you a pleasant day!

With best regards,
Lia from Grandado

Rated 5 out of 5 stars

Easy site to use

Easy site to use, had what I needed.

October 8, 2025
Unprompted review
Grandado logo

Reply from Grandado

Hi Adz,

Thank you for your review.

Glad to hear the website was easy to use and you found exactly what you needed!

Wishing you a pleasant day!

With best regards,
Lia from Grandado

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