PE

Peter

Australia

Reviews

Review of Roamless


Rated 5 out of 5 stars

This eSim worked in every country we…

This eSim worked in every country we visited, within minutes after landing (Cambodia, Singapore, Dubai, Germany, Belgium, Netherlands, England, and Greece)
One drawback is that we cannot make calls, only use the internet. The company said that this feature will be added in the near future.

September 30, 2025

Reply from Roamless

Hi Peter,

Thanks for the detailed feedback — it’s great to hear Roamless kept you connected instantly across so many countries!

While we already offer VoIP calling, we’re actively working on bringing soon Roamless Numbers. Stay tuned!

Thank you for going Roamless 🌍✈️
Best,
Roamless Team

Review of FTI Touristik


Rated 1 out of 5 stars

A complete disaster by FTI

Everything about our vacation in Egypt was a disaster. When we arrived at the AMC hotel we were given a very dirty suite that was not cleaned from the previous guests. The room was also in very poor state. Definitely not what we expected from a 5-star hotel. Next day we were given another suite that was in a slightly better condition. Still not 5 star, more like 1 star. On that second day we got food poisoning from the terrible food in the blue lagoon restaurant in the hotel. We were so sick that we could not go on any excursions. We spent the rest of our holiday in bed, vomiting and diarrhoea. Avoid this place at all cost. I plan to sue FTI.

September 20, 2022
Unprompted review

Reply from FTI Touristik

Sehr geehrter Herr Peter,
vielen Dank für Ihre Bewertung bei Trustpilot.
Wir wissen, dass die Menschen mehr denn je auf Bewertungen angewiesen sind, daher schätzen wir jedes Feedback, das Sie hier über die von uns angebotenen Hotels teilen, auch wenn dies nicht Ihren Erwartungen entsprach.
Bitte reichen Sie Ihre Beschwerde bei uns schriftlich oder über das Kontaktformular ein, damit wir entsprechend Stellung nehmen und handeln können.
https://www.fti-group.com/de/reklamation-nach-der-reise
Wir bedauern die entstandenen Unannehmlichkeiten und freuen uns, wenn wir Sie trotzdem wieder als Urlaubsgast begrüßen dürfen.
Mit freundlichen Grüßen
Ihr FTI-Team

Review of Neckermann


Rated 4 out of 5 stars

The lady at the Mol office of…

The lady at the Mol office of Neckermann was very helpful and stayed during her lunch break to book our travel. Highly recommended.

September 16, 2022

Reply from Neckermann

Dear Peter,

Thank you for your nice review.
Providing the best service for our customers is what we are all about.

Hope to see you soon.
Greetings Ellen, Team Neckermann

Review of Prouds The Jewellers


Rated 1 out of 5 stars

Most terrible customer service experience

I purchased a Chisel men’s watch from Prouds. The watch stopped working about an hour after purchase, but we were already on our way home. We live a bit far from the shopping center in Morley, so I thought I give it another chance and set the watch to the right time. It stopped again in a couple of hours. We decided to take it back to the shop for an exchange the following weekend. It was quite obvious that the watch was not worn. The first thing I was told was that the watch face was scratched- complete nonsense because I never removed the plastic cover. The watch was only worn for an hour. When that failed the manager told me they would have to return the watch to their service center for repair. I did not want a repair, I just wanted another watch, and I don’t want to have to drive back to Morley to pick up my watch in 3 to 4 weeks. I just wanted an exchange or a refund. This was refused in a very stern voice, as if the manager was lecturing a naughty schoolboy. I have never seen such terrible customer service. I Don’t buy anything from these people ever again and will advise anyone I speak to of my terrible experience.

June 20, 2021
Unprompted review