I purchased a Chisel men’s watch from Prouds. The watch stopped working about an hour after purchase, but we were already on our way home. We live a bit far from the shopping center in Morley, so I thought I give it another chance and set the watch to the right time. It stopped again in a couple of hours. We decided to take it back to the shop for an exchange the following weekend. It was quite obvious that the watch was not worn. The first thing I was told was that the watch face was scratched- complete nonsense because I never removed the plastic cover. The watch was only worn for an hour. When that failed the manager told me they would have to return the watch to their service center for repair. I did not want a repair, I just wanted another watch, and I don’t want to have to drive back to Morley to pick up my watch in 3 to 4 weeks. I just wanted an exchange or a refund. This was refused in a very stern voice, as if the manager was lecturing a naughty schoolboy. I have never seen such terrible customer service. I Don’t buy anything from these people ever again and will advise anyone I speak to of my terrible experience.