Item not delivered
Ordered product on 28th November and still no delivery even though states 5-7 working days
Have emailed them and same response that product is in transit
Disappointed that product has not been received as states on webpage if this cannot be met then should not be advertised with this
Have had to order similar product from elsewhere as a Xmas present
Won't be using or recommending this company again
I have emailed on occasions for refund which has been refused
As per your refund process on website it is over 10 days therfore I now request immediate refund as I have emailed 2 times today
Reply from golden-curls.com
Dear Ann-Marie,
Thank you for taking the time to share your feedback, and I’m truly sorry for the inconvenience you've experienced. I completely understand your frustration with the delay, especially given the expectations set on our website.
I want to assure you that we're aware of the issue and our team is working hard to resolve it. While the product is in transit, it seems there may have been unexpected delays that are affecting the delivery timeline. We deeply regret that this has impacted your holiday plans, and we sincerely apologize for any disappointment caused.
If there’s anything more we can do to help or if you’d like any updates on your order, please feel free to reach out. We would love the opportunity to regain your trust.
Again, I’m very sorry for this experience and appreciate your understanding.
Best regards,
Golden Curls
