MC

Miss Catherine Taylor

United Kingdom

Reviews

Review of Gravity Performance

Review of Mobile Phones Direct Ltd


Rated 1 out of 5 stars

Application declined affecting credit score!

Found a good deal on a Google Pixel 4a. Despite being a home owner with a reasonable credit score my application was declined. I asked my dad to apply on my behalf (knowing his credit score is excellent) he was also declined.. I wonder if they simply don't have the phone in stock because they can't get much work declining people like this.. We both have this negative aspect on our credit scores too.

May 4, 2021
Unprompted review

Reply from Mobile Phones Direct Ltd

Good Morning Miss Taylor,

Thank you for taking the time to leave us a review.

I am truly sorry to hear that your request for a contract has been declined. I am keen to assist you with your query today, however, you have failed to provide us with a valid order number. I have sent you a message, if you could kindly respond with your order number and a few personal details, I would be more than happy to look into this for you.

My sincerest apologies for any inconvenience caused to you by this, however, if you require any further help or assistance, please do not hesitate to contact us.

Kind Regards,

Lauren

Review of ScS Sofas


Rated 1 out of 5 stars

Abysmal service once SCS received payment

(UPDATED) Following my original review ScS customer services have since been in contact to explain that the delivery date could be sooner than expected, however, it could also be later.. Not overly helpful.


The Sales rep stated that we would receive the sofa in 10-12 weeks which is longer than expected but in the current situation we can’t complain too much. Having received the invoice we discovered the earliest delivery TO SCS was actually 16.5 weeks. I contacted to enquire whether this could be sped up or if we could receive a refund to get an sofa sooner but haven’t heard anything back. At this rate we might move house before the sofa arrives. The experience buying the sofa was great, as was the rep, the experience since is appalling but I suppose SCS has my money now..

April 13, 2021

Reply from ScS Sofas

Good Morning Miss Taylor,

Thank you for taking the time to leave a review.

I am so sorry to hear about this. Can I please ask you to contact me at socialmedia@scs.co.uk along with your order number and a copy of your review so that we can look into this further and help you get this issue resolved.

Take care.

Kind Regards,
Nicole|SCS Social Media Team