Review of Mobile Phones Direct Ltd


Rated 1 out of 5 stars

Application declined affecting credit score!

Found a good deal on a Google Pixel 4a. Despite being a home owner with a reasonable credit score my application was declined. I asked my dad to apply on my behalf (knowing his credit score is excellent) he was also declined.. I wonder if they simply don't have the phone in stock because they can't get much work declining people like this.. We both have this negative aspect on our credit scores too.

May 4, 2021
Unprompted review

Reply from Mobile Phones Direct Ltd

Good Morning Miss Taylor,

Thank you for taking the time to leave us a review.

I am truly sorry to hear that your request for a contract has been declined. I am keen to assist you with your query today, however, you have failed to provide us with a valid order number. I have sent you a message, if you could kindly respond with your order number and a few personal details, I would be more than happy to look into this for you.

My sincerest apologies for any inconvenience caused to you by this, however, if you require any further help or assistance, please do not hesitate to contact us.

Kind Regards,

Lauren