Matt Johnson

The concept behind Billo is fantastic. Unfortunately, Billo is seriously poor from a user experience (UX/UI) perspective. Users should not find it so difficult to use the platform for the first time. I'm currently ordering my 3rd and 4th videos, and it's taken me a week to get my head around it. Regardless of your opinion, a user like myself shouldn't find it so difficult to navigate/take my intended action. Hopefully, the next UX sprint will be a complete overhaul, or I simply won't use it again.

I ordered a pair of luxury shoes from Cettire. After two wears two lace fixtures on both shoes broke.

I spoke to the customer service team who didn't want to see images of the issue, they just told me to take the shoes to a repair shop due to them not being able to do anything.

I took them to a shoemaker and he said he would need to order the lace findings from China which may take 6-8 weeks. When he saw the problem he was shocked when I read to him Cettire's refusal to replace the product. I don't believe that this is my fault.

Cettire sold me defective shoes and refused to acknowledge that and accept responsibility.

Won't be shopping with them again. No Customer Care going on.

The app is really simple to use and gives me freedom to spend my crypto. Customer support is great too 👍

This quality of service and product should be what every B2C brand should strive for. Excellent!