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Rated 1 out of 5 stars

Anybody who take legal action against this company? Let me know. I will take part. The scam 1400 euros. Website and telegram account is deleted. scammers

Rated 4 out of 5 stars

This company provides a great and easy way to spend your crypto via Visa (and soon Mastercard). Great, friendly and pretty fast resolution to issues. There have been some issues with liquidity... See more

Company replied

Rated 1 out of 5 stars

Scammers. Do not recommend it at all. They try to get you with a referral program in which they promise 25€ for signing in. Once you sign in, they do not honour with their commitments. They never de... See more

Company replied

Rated 5 out of 5 stars

I recently tried to buy Bitcoin through Embily and was generally satisfied. The commission is like at the major exchanges. The transaction was fast. I've got my Bitcoin safely. It is a pity that it... See more

Company replied

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Company details

  1. Cryptocurrency Service

Written by the company

The smoothest way to spend crypto in Europe! Thousands of people around the world use Embily cards to make day-to-day payments, withdraw cash and transfer funds.


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

60 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

SCAM! $1000 gone

I deposited $1000 to my account, they didnt show up after 2 weeks so I reached out to the chat and was told to have some patience. This continued on repeat, was giving multipe different dates but the money never showed up on my account.

Now its been 2 months and I still have yet to see my money and they keep saying I have to wait and cannot get a refund.

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

It`s not working anymore.

I've been waiting for a deposit for more than three weeks. Endless replenishment of liquidity. It looks like it's all over.

March 25, 2024
Unprompted review
Embily logo

Reply from Embily

We apologize to you for such an unpleasant experience that you encountered while using our product. Unfortunately, migration between payment systems is a very complex process, which can be delayed due to the interaction of a large number of financial counterparties involved in this process. Very soon we will replace all cards with Mastercard, and such delays will stop.

Rated 1 out of 5 stars

Useless crypto card. Withholding funds. Scam

There is clearly an issue at this "company" They continually tell you they are waiting to replace liquidity, but your transactions are in the processing queue..... I have some transactions nearing 1 month with no funds in my account. Stay away. Almost looks like a rug pull.

March 25, 2024
Unprompted review
Embily logo

Reply from Embily

We apologize to you for such an unpleasant experience that you encountered while using our product. Unfortunately, migration between payment systems is a very complex process, which can be delayed due to the interaction of a large number of financial counterparties involved in this process. Very soon we will replace all cards with Mastercard, and such delays will stop.

Rated 1 out of 5 stars

Deposit made 10 days ago

Deposit made 10 days ago and still not credited to my card.

March 14, 2024
Unprompted review
Embily logo

Reply from Embily

We apologize to you for such an unpleasant experience that you encountered while using our product. Unfortunately, migration between payment systems is a very complex process, which can be delayed due to the interaction of a large number of financial counterparties involved in this process. Very soon we will replace all cards with Mastercard, and such delays will stop.

Rated 3 out of 5 stars

Waiting since 9 days, 13 hrs, and counting...

It is almost 10 days that I made a deposit, and still is not credited in my card. Value of ETH in the meanwhile has dropped, and I have no means to take back the ETH sent. I asked support, and I am told that they are going through "liquidity replenishment, so the crediting of funds for the transactions is delayed till the process is completed". It was Jan 15th 2024. Today is Jan 25th 2024, and I am still being told that "All transactions are processed according to the processing queue. We will let you know when your transaction is processed [...]" How many transactions are you processing Embily, that it takes 10 days? What are you using, a Commodore Vic20 to process them? Get a grip, change the way you work... I could have changed the ETH in an exchange, and sent the funds by IBAN and have the credit in my card. It could have taken me at best 15 minutes. With a Commodore Vic10 lol

January 15, 2024
Unprompted review
Embily logo

Reply from Embily

Good day, Roberto! I am sorry to make you wait for such a long Q. We fix the liquidity issue before but last two month we moving Embily to new rails and Q is hard to solve manually. Took longer than expected.

Rated 1 out of 5 stars

I deposited 0.1 Ethereum since last…

I deposited 0.1 Ethereum since last week and they say that they have liquidity issues so I still didn’t receive my funds so I can spend it.

Also ethereum price changed a lot and I should have more euros available but I hear only patience and it will be solved

January 9, 2024
Unprompted review
Embily logo

Reply from Embily

Good day! As far we see your case is solved 15th January. I am sorry that it was miscommunication.

Rated 5 out of 5 stars

Our firm is really happy with Embily…

Our firm is really happy with Embily because their crypto card makes handling money easy and safe. Their service is reliable and simple to use, which helps our business run smoother.

November 14, 2023
Unprompted review
Embily logo

Reply from Embily

We have more services for corporates customers! Pls send email to alex@embily.com and we definitely will give you more details.

Rated 5 out of 5 stars

Service is briliant

Service is briliant. All went smooth and fast. Thank You.

November 16, 2023
Unprompted review
Embily logo

Reply from Embily

Thank you too!

Rated 5 out of 5 stars

Impressed by support team

I’m really impressed with Embily’s support team. They’re always quick to respond and incredibly helpful. Great communication that makes all the difference!

November 15, 2023
Unprompted review
Embily logo

Reply from Embily

Our support team always willing to help!

Rated 4 out of 5 stars

Convenient and friendly crypto card service

This company provides a great and easy way to spend your crypto via Visa (and soon Mastercard).

Great, friendly and pretty fast resolution to issues. There have been some issues with liquidity replenishment but they seem to have been resolved. The owner gets involved directly from time to time!

Overall it is a fantastic experience, out of the many crypto debit card companies I’ve tried they have been the most consistent. Great work guys for now and into the future!

November 17, 2023
Unprompted review
Embily logo

Reply from Embily

Thank you very much for your review! We trying our best to create a better service to use!

Rated 5 out of 5 stars

My trust in Embily is full

I want to say, after they delays on liquidity for update my card (always I had to contact the support team) that lately to update my card when I receive crypto is instant and long before Bitpay notifies me so I’m happy!!!
Thank you Embily for all the efforts on fix these liquidity issues !!!

November 17, 2023
Unprompted review
Embily logo

Reply from Embily

We love our customers!

Rated 4 out of 5 stars

Service getting back to normal

Long time user of this service and for the most part they have been a good service provider. Most of 2023 has been a challenging year for the service with their delays in crediting top ups so has not been great from a customer perspective - you needed to plan ahead to account for these delays. However, I did a recent top up and it was credited within a few minutes so things have turned around. That said, I was never worried about loss of funds when I did experience the many delays. Looking forward to their new Mastercard service offering and hopefully that comes with a further reduction in fees. I would like to see them improve their forex exchange rates further and ideally scrap those POS transaction fees.

Ultimately, would i recommend this service to others, yes.

November 16, 2023
Unprompted review
Embily logo

Reply from Embily

Thanks a lot for your review! Appreciating your honest opinion.

Rated 5 out of 5 stars

Simple to use

The app is really simple to use and gives me freedom to spend my crypto. Customer support is great too 👍

November 7, 2023
Unprompted review
Embily logo

Reply from Embily

Thanks a lot for your review. We will try our best to develop even better product!

Rated 5 out of 5 stars

Good expirience

Amazing support team helped me solve all my issues

November 6, 2023
Unprompted review
Embily logo

Reply from Embily

Welcome!

Rated 5 out of 5 stars

I'm satisfied to the service

It is a great card service, payment smooth, use it for a few years. Provided some docs for "AML" check after a big amount top-up, then unblocked my card after I proved all clear, and no issue until now.

November 6, 2023
Unprompted review
Embily logo

Reply from Embily

We are fully compliant with local rules and regulation, this is why it can be AML check sometimes

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