United Kingdom
Review of Health Express
Logged on today to Health Express to reorder my Mounjaro prescription for my type 2 diabetes. Found that this disgraceful organisation has increased their prices AHEAD OF the price increase due on 1st September.
Review of Interflora UK
Placed an order for pink roses, and chocolates.
First I was contacted, after paying, to tell me I couldn't have my order and I would receive was [substitution details] - not sure what that is?!
Then, I was later contacted and told I would not receive my item on the day I ordered it for. It would be a day late.
Utter shambles...
Reply from Interflora UK
Good Afternoon, this is really disappointing to hear. I have sent you an email in regards to this review. Kind Regards, Beth
Review of spiraluk.com
Brought a rucksack with a free messenger bag awhile back while planning for a trip. Ordered Sand colour for both, but received two very distinct coloured items (one Sand, one Beige/off White) but wasn't that bothered.
First time using the rucksack, the clip on the fold over top section wouldn't "click" in place, so the rolled over top kept coming open (not good when travelling through London). Eventually both shoulder straps failed as the folded over end of the strap was not thick enough to stop it completely feeding through the ladder grip.
Very poorly put together piece of equipment that failed spectacularly when used. AVOID
Review of Creditspring
I had enjoyed access to Creditspring services for 2 years without a single issue with any payments to them.
But my treatment has compelled me to warn people thinking about using this company.
After completing my last year long term with them, I submitted to renew my membership and heard nothing. I decided to chase them and was eventually told I was not accepted. Even though there had been zero change to my personal circumstances. I've just obtained a new contract phone with Vodafone and my wages have gone up! So im in an even better position, and absolutely refute any excuse from Creditspring for poor service by blaming my personal circumstances.
No reward for loyalty, or timely repayment. And no communication over anything without chasing them. 2 years down the drain cultivating a good relationship with a company that just threw it away with no regard.
Very poor company. Avoid as you will eventually end up in trouble depending on them.
Reply from Creditspring
Hi Ian, thanks for reaching out. We’re sorry you weren’t eligible for renewal this time. While we can appreciate this would be quite frustrating, our affordability and eligibility checks also look at other factors to ensure that loans remain manageable and won’t lead to financial difficulty. This includes reviewing your financial situation, repayment history, and any recent changes since you joined us.
This doesn’t mean you’ll never be eligible for a loan with us in the future! We’ll email you if you become eligible for a renewal.
We also appreciate your feedback on our communications regarding your membership renewal. We'll pass this important feedback onto the relevant team.
Thanks!
Review of Shield Wallet
Purchased a Shield wallet at the end of January, was delivered 2 weeks later. Attached it to my phone and within 24 hours it had come loose and was lost.
Very disappointing given the cost of nearly £40
Reply from Shield Wallet
Dear Ian Brown,
Thank you for reaching out. Unfortunately, I couldn’t locate an order under just the name "Ian Brown." To assist you further and resolve this issue promptly, could you please email us at info@shield-wallet.com with your order details? We’ll make sure to address your concerns and get this sorted out right away.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this for you. 🙏️
Review of Butternut Box
Too much carrot content in this food! It's just a really poor filler!
And for what you pay, it's not good enough
Reply from Butternut Box
Hi Ian,
Thank you for taking the time to provide this review. We really appreciate hearing your feedback here and we're sorry you've been concerned about the levels of carrots included in your dog's meals.
Whilst many dog foods contain more carbs than meat, our meals are rich in human-quality protein and freshly prepared vegetables. As omnivores, we ensure our dog's are provided with nutritionally balanced meals with both meat and veggies in order to thrive, including their carrots which are packed with antioxidants and are a great source of fibre. If you are keen to know more about this we have some great articles on our website, as well as the ingredients and nutritional breakdown of each recipe on our product page. We hope this will provide some further reassurance for you.
With this having been said, if you are concerned that the levels of carrots in the meals seem excessive, we'd be keen to take a look at this with you. Please do feel free to email us at bark@butternutbox.com if you'd like to chat further about this and our Customer Love Team would love to lend a hand.
Best wishes,
Michelle - Customer Love
Review of BusterBox
Really poor quality box compared to others on the market.
£25 for two toys and two smallish bags of treats?
Utterly rubbish.
Better off going to someone like Hound and I for an all natural box of treats for £10 per month.
Reply from BusterBox
Hi Ian,
We are sorry to hear you feel this way. BusterBox is designed to spoil your pup each month and make them feel special without the hassle of leaving your home,
We take great care in picking out our products each month and we always try our best to ensure our customers get value for money.
The contents of our box normally retail at a higher price than we charge.
We want to ensure you have the best experience possible and your dog has fantastic fun with our products.
Each of our boxes contains 2 themed and fun toys and 3 healthy treats, delivered to your door, plus you have a customer service team always ready and willing to help.
You get full access to VidiVet, plus at certain months of your subscription, we send you discount codes to use in our store. The longer you are with us the higher the discount.
We are sorry you were not impressed but we have many happy customers we are sad you are not one of them 😞
If you need anything please reach out to customer service at bark@busterbox.com
❤️The BusterBox Team
Review of ClearScore
Absolutely awful experience. Essentially a vehicle for selling you Capital One products or a bizarre card from Zable with some truly unique to credit card features regarding interest.
Was looking to build my credit so took 3 low limit cards and for over a year now the balance on each card has been paid off. No record of me meeting these payments has ever been reflected on ClearScore. Saved for over a year with another product, Loqbox, with limited positive effect on my score.
But this limited positive effect was absolutely destroyed when, for whatever reason, an address I wasn't familiar with appeared (with no way of challenging this) on my record and my score plummeted 100 points.
Utterly utterly useless
Reply from ClearScore
Hi Ian, Thanks for your review, we appreciate you taking the time to leave us feedback. We understand your frustration and would love to sort this out for you. Could you please email us at complaints@clearscore.com? Many thanks, Leo
Review of Secret Escapes
Considered using them for our next break to Rome, until I saw the latest advert where a man at poolside clicks his fingers at a waiter for more drinks.
Really bad optics now to be seen using a company that has that kind of behaviour in its adverts.
Reply from Secret Escapes
Dear Ian,
Thank you for reaching out via Trustpilot.
I'm so sorry to hear about your recent experience - this certainly isn't what we want for our valued members.
If you could kindly reply to our private message with your email address, a member of our team will be in touch as shortly as possible
Thank you for your ongoing patience.
William
Secret Escapes team
Review of Moonpig.com
Paid for premium delivery (1-2 days) for three items for my wife's birthday. 2 cards, one from me and one from the kids, and an oversized novelty bar of her favourite chocolate. Ordered on the the 7th, and chocolate arrived by the 9th (her birthday).
Cards did not arrive until the 10th. Wife and kids were heartbroken.
No explanation as to why the items were sent separately despite being on the same order, or why some items arrived on time, others late. Even after paying for premium delivery.
Very poor.
Reply from Moonpig.com
Thank you for leaving a review and making us aware of this. If you could contact us via our live chat or email us at help@moonpig.com we will happily look into this for you.
Review of KatKin
Awful service. Paid for a 14 day trial to give it ago, not a free trial, and was signed up to a regular service charging £100 a month!
Cancelled as soon as I found out, was told there was no returns policy on the order put through without my knowledge.
Terrible service, really poor customer service response, and I'm sure will catch out alot of people costing them money
Reply from KatKin
Hi Ian,
I'm sorry to hear you didn't have a good experience with our team this morning. 💔
KatKin is a subscription service, as is mentioned in our sign-up process. We do send out an upcoming order reminder email and text 4 days before the delivery is due, letting you know that you have 48 hours to make any changes or cancel the order if needed.
Unfortunately, your cancellation was processed after your order went through, but we have refunded this for you now and cancelled the boxes. As our Fresh pouches are 100% meat, we aren't able to accept any returns of food for Health and Safety reasons.
We have given you a call to discuss this further and see if we can help in any other way. If you have any questions please do give us a call back on 0204 538 4144. 💛
Emma 🐈
Customer Champion Team Lead
Review of Loqbox
I signed upto Loqbox because my financial position had improved significantly and I was in a position to improve my credit.
I saw my credit stabilise, not imporve, so i thought I'd sign up again for another year.
Halfway through my 2nd year now, AND STILL NO IMPROVEMENT.
I have the money put aside for a house deposit but can't buy because my credit report hasn't budged in a year and a half.
From speaking to people in similar positions, there are a handful of incidents where there has been MINIMAL improvement at best.
THIS SERVICE IS A SCAM
Reply from Loqbox
Hi Ian,
Thanks for your review.
It is unusual for your credit score not to have changed either way!
However, as it has been reported on your file this isn't a problem. Future lenders do not look at your credit score, they look at your credit history and by making the payments each month to your LOQBOX you are proving you can manage your money, making you more creditworthy.
If you have any questions, please get in touch with our support team who will be happy to help- support@loqbox.co.uk.
Many thanks,
LOQBOX
Review of High Hope Clothing
Brought 3 for 2 on t-shirts, 2 out of the 3 have now shrunk after 2 washes.
Shirts were replaced by customer service
Review of Fitshop UK
Ordered a recumbent exercise bike (BodyMax RB60) as two members of the household have mobility issues.
Initial machine arrived with some issues. Powerhouse Fitness responded to these issues rapidly by doing all they could to accommodate our personal limitations and provide us with fully functioning new equipment.
So impressed with the response, we were more than happy to pay extra and ordered an upgrade to the equipment which has arrived and we are most satisfied
Reply from Fitshop UK
Good Morning,
Thank you for your review, a member of our Customer Care Team will be in touch.
Please once again accept our apologies for all the inconvenience caused.
Wishing you all safe and well
Kind Regards
Powerhouse Fitness
Review of Idle Fury Apparel
Idle Fury responded quickly with a reply to my review and replacement shirts which I'm very happy with
Reply from Idle Fury Apparel
Hi Ian,
Thank you for your feedback and please accept my apologies for the poor experience you had with our brand on this occasion.
Did you send us an email to rectify the situation? I searched our inbox and can't see an email from you. If there's ever a fault with our products we are always happy to replace them for free.
We take customer service very seriously and a quick email would have allowed us to resolve any issues. As a small independent brand, reputation is everything for us and we want to uphold our good reputation by providing the best products and customer experience we can.
If you would like for us to arrange a replacement please email support@idlefury.co.uk
Regarding the t-shirt quality and comparison to High Dive - we used exactly the same manufacturer/t-shirts as High Dive (I know this because we talk to each other regularly).
But (as above) I appreciate you received a product with bad stitching. This concern had previously been raised by a handful of customers - whilst it wasn't affecting many orders, it was an issue we wanted to resolve as quickly as possibly so we have now moved to a different manufacturer. This means the fault is no longer present on our products so any replacement you receive will be fault-free.
We would of course like the chance to change your mind about the quality of our products so we'd love to receive an email from you so we can arrange your free replacement.
Thank you,
Jake
Managing Director at Idle Fury Apparel
