NB

Neil Burgess

United Kingdom

Reviews

Review of Disneyplus

Review of BSAS Telecoms

Rated 5 out of 5 stars

Great service, great team

Burgess Computer Services Ltd has been using BSAS Telecoms for years. They provide great service and have a great team that is a pleasure to work with.

April 9, 2025
Unprompted review

Reply from BSAS Telecoms

Thank you so much for your great review!

Review of Xero

Rated 2 out of 5 stars

Lack of support or customer focus

Burgess Computer Services Ltd has been using Xero for many years.
There is no phone support, and tickets sit for over seven hours before being looked at, so there is zero support and wasted days.
Lack of listening to customers, told features that are important to lots of customers are not needed or essential (we, the customer, will decide what is important), aging boxes on statements, for example, don't support the new payments system with major banks, and issues importing bank transactions.

April 9, 2025
Unprompted review

Reply from Xero

Hi Neil, thanks for taking the time to share your experience and we’re sorry to hear that it hasn’t been a positive one.
We understand how frustrating delays in support can be, especially when you're trying to keep things running smoothly. While Xero offers support through our online ticketing system to ensure we can track and resolve issues efficiently, we know response time is critical. Please know that you can request a phone call from our support team when you raise a request.
Your feedback about feature requests and banking integrations is also really important. We absolutely agree that our customers should have a strong voice in shaping the product. That’s why we encourage you to submit and vote on ideas through our Xero Product Ideas platform, where our product team regularly reviews suggestions to guide future development.
If you're experiencing specific technical issues, we’d really appreciate another chance to assist. Our team can look into them further if you raise a case with details. - MW

Review of Mr Memory

Rated 5 out of 5 stars

Exhalant Service

Burgess Computer Services Ltd has used Mr Memory for many years. They always supply first class service and quick delivery. Thank you.

March 10, 2025
Unprompted review

Reply from Mr Memory

Date of reply: Wednesday 12th March 2025 - 08:18am

Thank you for the 5 ☆ review Neil!
A pleasure as always to do business with you. Thank you for your loyalty.

We pride ourselves on ensuring all the Trustpilot reviews received are real & verified. We ask customers use their unique invoice numbers when leaving a review, the customers review will then show as a verified order. We really enjoy replying to each review personally as we really do value each review received & our customer’s feedback.

Zoe Killick - Head of Operations (13th Year at Mr Memory)

Review of Eden Project

Review of The Lost Gardens of Heligan

Rated 5 out of 5 stars

Great staff, great gardens

Fantastic staff, always took time to discuss things. Gardens very beautiful, absolutely loved it there, as did not seem crowded, unlike Eden Project. Much preferred the Lost Gardens of Heligan, compared to Eden Project.

August 23, 2024
Unprompted review

Review of Trek Bicycle

Rated 1 out of 5 stars

Bad customer service

Tried to discuss an issue with how contamination got into a sealed break system, that caused damage to break cylinder. On a 3 year old trek powerfly 7 bike. They hung up on me, after saying it was outside warranty.

May 24, 2024
Unprompted review

Review of EDF

Rated 1 out of 5 stars

Worst company to deal with.

Worst company to deal with.
They changed my direct debit without notice (A violation of direct debit regulations).
I tried to speak to Customer services and was given bull **** about using more power in winter, but I have used 20% less power over the year, the person on the phone was not listening to what I was trying to say. this is not the first issue with EDF, the last went to the ombudsman, who found in my favour.

November 10, 2023
Unprompted review

Reply from EDF

Hi Neil, I'm so sorry for the issues you have faced, this is not the level of service we would expect you to receive. Please can you text your details to 07480739363 so I can look to resolve this for you? Thanks, Joanne

Review of HelloFresh UK

Rated 1 out of 5 stars

Not honouring discounts

Received a leaflet through the door offering 65% off the first box, but when I checked the system very sneakily they had only given me 60%. spoke with very unhelpful customer services, who said the leaflet was for returning customers (it was not it was clearly for new customers, as I had never had an account with Hello Fresh). If a company can't honour the offers put through my door, then I can't trust the company going forward.

October 3, 2023
Unprompted review

Reply from HelloFresh UK

Hi Neil,

Thanks for leaving a review. We really appreciate all of your feedback.

We're truly sorry to hear about the issues you've had with the voucher and being charged 5% more. Our aim is to provide you with the best possible user experience, and we sincerely apologise for any inconvenience caused.

To ensure a resolution, we kindly ask you to get in touch with our Customer Care Team. You can reach them by following this link to our contact options: https://www.hellofresh.co.uk/contact-page/ They are ready to assist you with any concerns regarding your account or deliveries.

Best,
Natasa
The HelloFresh Team

Review of Evri

Review of Xero

Rated 1 out of 5 stars

Poor customer service, support and expensive - AVOID

Xero has very poor customer service. They are rude when they reply to customer feature requests, claiming they know better than the customers requesting features. They have no phone support and often take up to 2 days to respond to messages, and then they just fob you off. Wish I have never started using Xero.

Update 1
You replied you were going to reach out to discuss this in more detail, didn't even do that, despite me giving you information to contact me, just shows how poor your service really is

Update 2
I did reply to the email, here is a CX number to identify me on your system CXCX0010032954

February 20, 2021
Unprompted review

Reply from Xero

This is not good to see and while we have plans and ideas for the product and feedback and requests from many interested parties we do not want to be arrogant about it at all! I'm sorry you've had a bad experience with us. Our support team will certainly phone you if that's the best way to help once we've got some details from you online. I'll contact you directly on this website to get some info so I can find your case with our team and see what this relates to. Thanks. -OG

--

Neil, I contacted you directly via this website but did not get a response - you should have received an email or a notification asking for your email address and case number so that you don't have to share it in public with me here. The site won't allow me to contact you privately again. I cannot be sure I have located you by name only in our system so a 'CX' case number would be really helpful. I want our team to get in touch with you! Thanks. -OG

Review of Spark Energy

Review of BSAS Telecoms