robert goodes

Hi Robert, thank you for taking the time to let us know about the issues you faced when trying to verify your account.

We are currently experiencing high call volumes at the moment and our team are working hard to get through to everyone as soon as possible.

I'd really like to get the authentication code to you, if you're willing, please send an email to our complaints team, complaints.officer@newcastle.co.uk.

Thank you
Catherine

Hi Robert,

I'm really sorry to hear you've found it hard to get an answer from us.

I'd like to look into this further for you, if you're willing, please send an email to our complaints team, complaints.officer@newcastle.co.uk.

Thank you,
Catherine

Hello Robert, thanks for stopping by to leave some feedback. Sorry you're having some trouble using our Mobile App. You've not mentioned your account type, but I think I'd be right to say it's a Credit Card. I'm also unclear on the issue but a delete and re-install of the App usually helps. I'd also recommend you have no other apps running in the background prior to launching ours. Extensive research was carried out prior to the removal of our online access, this was not a decision we made lightly.

Thank you for your review, I am very sorry that we have not got it right this time around. Your comments shall be fed back to the right department, If you need any further assistance please get in touch, We hope to see you again soon so we can do better. Many Thanks, Tazene

Hi Robert, thanks for reaching out. Our Live Chat aren't able to access application information depending on the stage it's at which is why our colleagues would have point you in the direction of our team over the phone. We appreciate your patience whilst trying to speak to our team but assure you our team are working to answer all calls so please bear with us.

Good morning

Thank you for your review,

I am very sorry to read of the problems that you have encountered with the collection of your order, could you please forward full details including the order reference to sos@screwfix.com and I can then look into this further.

Many thanks
Nicole

Hello Robert,

We apologise if you have experienced any difficulties getting through to our customer service team recently. This is not reflective of our usual standards. We are experiencing extremely high call volumes at present but are working hard to get to our customers as quickly as possible. We can see you have now spoken to a member of our Savings Team who has helped you further.

Kind regards,

Jess

Hello Robert

Thank you for your review.

We apologise for the issues you seem to have come across which are not representative of the high levels of service we aim to provide across our business and we would like to have a better understanding of your experience. At your earliest convenience please can you please contact our Customer Service Management Team at CSManagementTeam@idealboilers.com so we can help you resolve this matter.

We look forward to hearing from you.

Kind regards