Shocking quality. Even worse service
We used to really like Next Home stuff but the quality has gone absolutely down the pan lately. We ordered a bed base from their website. It cost over 800 quid and wasn't cheap. Long story short it fell to bits after only a few months of use. They arranged a guy to come and repair it. And if broke again that evening. The screws were just cutting through the cheap chipboard. We therefore asked for a refund as it clearly wasn't going to last for years if it didn't even last a few months. They reluctantly agreed. The couriers have just arrived now and refused to pick it up as it wasn't in the packaging, and had a very rude attitude pretty much amounting to "not my problem mate". Who on earth keeps the packaging for their bed??? This is a cynical attempt to get away with not standing by their product. Awful. Avoid
Reply from Next
Hi Jennifer Hale, thank you for your feedback, At Next, we are committed to providing excellent customer services. So its always disappointing to hear when our service hasn't met a customer's expectations. I agree this is not good enough. So we’d really like the opportunity to discuss this further with you. Please drop us an email on we_are_listening@next.co.uk and we’ll be in touch shortly.