Phillip Reilly

They are meant to be a Security Company and their sales reps enter our urbanization illegally and uninvited. We have been living in SEA VIEWS ESTEPONA since November 2024 and are being constantly harassed by them. They gain illegal entry and managed to get into the locked portals by illegally entering through the car park stairs, direct into the portals. We have had countless disturbances by them and have asked again, and again and again to STOP what they are doing and they refuse. We're talking about almost SEVEN MONTHS of this behaviour. Just last evening we were at our neighbours apartment and at around 8pm FOUR, YES FOUR of these sales reps rang the doorbell.
The next time we see another of these people wandering around our private property we have been advised to call the POLICE.

The worst company to deal with, customer service is dreadful. I emailed 17 days ago about a faulty electric heater I had purchased, I heard nothing and then had to chase them again and they replied say they would get back to me in shortly. Still both after 27 days!!!!. This is the second time I have had to chase customer service, the first time they lost my delivery and I had to keep chasing for my refund even thought it was their fault and they never bothered to refund the costs I uncured for no delivery. I really think they're are totally untrustworthy as Im having to constantly chase them.

Aelca and Arqura Homes,Are absolutely appalling and totally untrustworthy.
We bought an apartment in their Aby Estepona development which was meant to be ready March 2024. Then they delayed by 3 months. Then in June they said they needed another 3 months and tried to force us in signing a amendment to the contract which we refused. In September we asked to cancel the contract as they were nowhere near ready for handover, in the contract it stated that if they couldn't deliver within the contracted period and you cancel you were entitled to 20% compensation of funds paid. They refused to pay and insisted we sign a document stating we wouldn't sue for the compensation otherwise they wouldn't refund our money. This is basically a criminal act, and we had no choice to sign this to get our funds back!. When we bought into the development in February 2022 the project was 70% complete!!!. As of today the development still isn't ready for handover. They're are totally unprofessional and basically criminals who believe they're above the Law. Don't deal with these people are they have no idea what they're doing and will shatter your dreams. I hope the Press in Spain pick up on their criminal activity. The development still isn't complete in February 2025 !.What a disaster of a company, after seeing all the bad reviews we are delighted that we pulled out of the purchase even though they didn't abide by the terms of the contract. I really hope that a consumer TV programme will investigate their activities.

The very worse delivery company.
My delivery from Leroy Merlin was meant to be delivered on Friday 8th and nothing kept checking with their online chat absolutely useless, them meant to be delivered , Saturday nothing them Monday nothing. They have never contacted me or bothered to follow up. I have now instructed Leroy Merlin to issue a full refund. A totally unprofessional company, I would never buy from a company that uses them.

12 November
You reply is as appalling and unprofessional as your lack of service. Have you had the decency to resolve my lack of service " NO". You haven't bothered to inform Leroy Merlin that you didn't attempt to deliver my order, and as a result I out of pocket by 100e due to the fact you didn't bother to deliver and I have to cancel my builder 3 times due to your inifiecncy to not doing what you were contracted to do and deliver my order!!!. Are you going to refund me the 100e and bother to inform Leroy Merlin that you haven't kept to your contract and deliver my order which you were paid to do by them. I will be taking this matter further and will not stop until I receive a satisfactory outcome, I take great offence when you choice to ignore my complaint and reply " mentioning about the boys"!!!. You should be ashamed of yourselves and learn to treat customers with respect. 👎👎👎👎. I

We bought an Emma hybrid premium plus mattress from Emma Colchon Spain on April 4th, 2023, and took delivery on May 23rd. This turned out to be one of the worst decisions I have ever made. I have previously bought an Emma mattress in London through John Lewis, and was delighted with it. So I decided to purchase another mattress as we were moving to Spain and decided to buy the hybrid premium + as it was advertised as having thermoregulatory technology!!!!. Due to the temperatures in Spain we thought that this could only be a good thing. Unfortunately, it was a few months before we got around to using it. Well, the thermoregulatory technology didn't seem to make any difference, and more importantly it is so uncomfortable I'm unable to use this
as it gives me severe back pain due to how firm/ hard it is.
More importantly, Emma Spain offer only a 100 day trial and in every other country it's 200 days !!!!. What appalling double standards and a very good reason not to buy in Spain.
The customer service I received was appalling and no solution was offered. If I had bought through John Lewis London this would never have been the case as their customer service is faultless.

I certainly wouldn't recommend Emma due to not only the bad customer service, but the double standards of a different trial period in Spain.

I strongly advise anyone not to buy this brand .
The reply from Emma customer service,
Hello Phillip, very good morning.

I am contacting you from Emma mattresses after seeing your comment on TrustPilot. We're sorry to hear you had issues with our return policy and the comfort of the product.

Please note that our return policy states that it is possible to return products if they do not meet your needs as long as they do not exceed 100 nights of testing in Spain, and your mattress to date has been purchased 302 days ago, so we are sorry to say that we cannot activate the return policy.

The most I can do for you is to recommend another mattress. In this case I recommend you take a look at our Emma Hybrid Elite mattress, medium-low firmness, 27 cm high that combines pocket springs with viscoelastic foams. It adapts completely to the shape of your body thanks to its innovative AirGrid gel technology.

If you have any other questions, do not hesitate to contact us again, we are here to help you.

Have an excellent day!

You call this customer service!!!!
Why haven't you answered as to why you have 2 return policy's, Spain being 100 days and everywhere else 200 days.

Also if you looked into my original contact with Emma Spain you would see that in was within 200 days. I haven't asked you to accept a return, I posted my review as I'm very unsatisfied with the lack of service I have received. And if this is what you regard as a solution, them I'm appalled and obviously right about Emma's customer service. I also take great offence to your suggestion that I should waste more money buying another mattress. I originally bought this mattress in good faith and expected it to be satisfactory to my needs.
I can understand why I have seen so many bad reviews and I hope when people read mine they will think twice before purchasing your mattress or at the very least question why you have different return policy's for Spain to everywhere else.
A very disappointed and lost client.

Excellent customer service, fast and very efficient. And they pay your postage.
Dealt with Sandi who was polite and professional.

Dealt with Jamie who was extremely professional and personable. Was given excellent service and advice.

Quick delivery and left outside my door which is very safe.

Excellent service. The best delivery carriers, the delivery updates are faultless.
I have packages delivered by DPD recently and when you are advised of your delivery slot you are given an option of a safe place to leave your package and they keep the information for future deliveries.

Very quick and efficient delivery, very good ideal that they ask for instructions to where the package can be left