RS

Thank you so much for your great review. It just goes to show that if everyone in the chain is pushing for a quick completion, it can happen. With ongoing updates and ensuring that paperwork and enquiries are dealt with promptly as well as using efficient solicitors, it makes the world of difference. Getting to exchange of contracts in 10 weeks with Christmas in between is a great result. We are so glad that you were happy with our service and we very much look forward to handing over the keys to you both on completion.

Thanks for taking the time to comment. We're so happy to hear you're having a good experience with Kroo.

Hello there,

Thank you for your review. I'm very sorry for the troubles you are having when trying to reach us and logging into your account online. I appreciate the time that you’ve taken to write the above.

You should be able to sign in using the existing log in details from your previous account, unless we have contacted you directly to advise that you need to re-register.

We are unable to check or discuss your account over this platform for security purposes. I would recommend that you please contact us please on 0333 455 8930, and the team will have full access to your account and be able to assist you further with this.

All the best and we hope to hear from you soon, Raine

Hi RS, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. We provided all customers with at least 60 days’ notice of the change to Pulse, and letters were sent either to your online account’s electronic inbox, or in the post, depending on your contact preferences. Customers issued with e-letters were sent an email and/or a text message (depending on their notification preferences) confirming that a new letter was available to view.
If you were asked to opt in and this wasn’t done within the required timeframe, unfortunately the account will be closed for further spend. The account will still be re-branded to Pulse as our previous partnership with Amazon/House of Fraser has ended, however this will be open for repayments only. Your account, and any communications relating to it such as statements, will be Pulse branded moving forwards, and you'll need to use the Pulse online account manager or mobile app to manage your account. You should be able to sign in using the existing log in details from your previous account, unless we have contacted you directly to advise that you need to re-register.
Any closed accounts will continue to receive monthly statements until the balance is repaid in full, so you can continue to repay this at your own pace provided you are meeting the contractual minimum payments.
If you have any questions about the above information, or if you have any further queries, then please don't hesitate to get in touch with us on 0333 455 8930 or via our chat service in the mobile app. Once signed in, this can be accessed via More > Help & Support > Contact Us > Contact Details. Best, Elan