The switching process has been a dream
The switching process has been a dream. I was anxious after reading some of the reviews, but it turned out I had no reason to feel like that at all.
OTM have kept me informed at every step...I feel looked after. My services go live on 14th September 2020. Fingers crossed the good trend continues.
Update 14.09.2020
OK, the switch has been done today. Totally painlessly :)
I had to provide the 'final' readings beforehand, but this is normal when you switch.
I was reminded several times...this is a positive for me!
The communication was clear and informative, something like: 'please provide the readings, otherwise xyz could happen' so I knew where I stood.
Loading the readings on the website was so quick and easy - as it should be, life is too short! Their website is very clean, I pray it stays that way!
I knew they would take the first payment on the day of the switch and they did. No surprises there.
Update 15.09.2020
Yesterday, I got the following welcome message that put a smile in my heart:
'Your home is now supplied with 100% green, renewable wind electricity and because of this, the average customer saves 1.1 tonnes of CO2 from entering the atmosphere.
This is the same as planting 554 trees!'
So, I am happy. Fingers crossed this lasts :)
Update on 1st October 2020
OK. Less then one month in the new contract (15 days actually) I have received an email informing me that both tariffs, gas and electricity, are changing. My bill will increase by £4.62 monthly. It does not seem much until you compare it with my current monthly bill: £53.77 ... in percentage it is quite a big increase.
Their email explains that this is due to an energy price increase that occurred in 2019. So, I am thinking why did it take so long for them to update their prices. Were they waiting for me to sign up?
So, was the advertised price just a bait?
Shame that the honeymoon period lasted just 15 days. I feel conned. This is not about the money although this makes the tariff very close to my previous supplier. I am wondering if this was worth the bother.
Let's hope there won't be more surprises.