100% SCAM - Avoid buying their faulty goods!
00000 STARS! I returned a faulty Samsung Galaxy Chromebook to my local Argos last week. The Chromebook is only 4 months old and no refund was offered. I was told to contact Samsung and ask for a repair. Three days on and no word from Samsung. Samsung is producing products with built-in obsolesce, so you are forced to buy a new model. Outrageous and a total 100% scam!!! Furthermore, I contacted Samsung UK Technical and they are absolutely useless. First, I was told by a Filipino rep that my files would be deleted if I pursued a repair of my SAMSUNG GALAXY CHROMEBOOK!!!! Secondly, I was told by a Filipino that the technical team would have access to my files, so I asked for clarification. Thirdly, a SAMSUNG Technician contacted me and politely told me that SAMSUNG DOES NOT REPLACE COMPUTERS!!!
Fourthly, I was contacted by another FILIPINO SAMSUNG REP who I could NOT hear clearly as she had an incoherent FILIPINO accent. SAMSUNG did however send me an email confirming they would arrange for a collection of my GALAXY CHROME.
TODAY, I received another email from SAMSUNG stating that they needed further details of purchase from Amazon or eBay! THE SAMSUNG CHROME WAS BOUGHT FROM ARGOS!!! UNBELIEVABLE!!!
Since the UK consumer law was changed in 2015 replacements of SAMSUNG CHROMEBOOKS are NOT available and basically, consumers have few, if any, rights. ABSOLUTELY DISGUSTING!! I WILL NOT BUY SAMSUNG PRODUCTS AGAIN AND I STRONGLY ADVISE YOU TO DO THE SAME!
June 12, 2023
Unprompted review