Steven Edgar

Wow, that was quick! Applied for my new licence (I'm 70) online on Friday, posted my old licence off on Saturday, got my new one on Wednesday !

Within 15 minutes on a phone call my information had been understood and a recommendation made. Excellent knowledgible lady. Thank you

Dear Vodafone. Dont bother replying to this review. After your last (and useless) reply its clear that all you dont check what the problem is. See below
Hi Steven,For us to call you, we have to take your personal details securely. I understand you’re unable to speak to my team through Social Media. I’m sorry that we missed one of your reviews mentioning this.
Thanks,Vodafone Social Media Team
Absolute PIFFLE !

Excellent adviser!
We have a problem with our mortgage (its not with Nationwide, its another company) and the Nationwide adviser was excellent in looking into the problem and coming up with a potential solution.
Well done !

Just what do I have to do to get any sense?
I asked Vodaphone to call me, they have my phone number. They sent me a message
"Reply from Vodafone UK 36 minutes ago
Hi Steven!
I'm sorry to hear that you have been waiting for a call back.
Please come chat to my team on Facebook at or via Twitter so we can look into this further and get this resolved for you.
Thanks Vodafone Social Media Team"

WHY DONT THEY READ MY PREVIOUS COMMENTS-- I DONT DO FACEBOOK OR TWITTER !! READ MY COMPLAINT, LISTEN TO THE RECORDING AND CALL ME.

Not listening -- again!
I have complained again, suggesting that Vodaphone read / listen to the recording of my complaint (they said it was being recorded) and address the problem.
Back come the standard message
Reply from Vodafone UK

Hi
Thanks for coming back to us. You're right in saying this should be a simple process. We need to take your account details securely. With you not using Social Media, please reach out to us again on 191 free from a Vodafone mobile or 03333 040 191 from any other network/landline.
Thanks,
Vodafone Social Media Team
Why dont they call me if the problem "should be a simple process" ? I called them, gave up after 10 minutes in the queue.

So, I've spoken to 2 people on the phone, been to the shop and argued with that irritating little smug faced robot on line and got nowhere. So I sent a poor review on Trust Pilot, I got a reply

2 hours ago
Hi Steven,
We don’t want you to feel this way about us and I’m sorry that you’ve had to make a complaint.
We can check what you’re being charged for but not using. Please contact my team through Facebook or via Twitter
Thanks,
Vodafone Social Media Team

Wonderful. But I don't do Twitter or Facebook !
All Vodaphone need to do is check the voice recordings of my complaint. listen to my problem and resolve. In the words of a Meerkat -- Simples.
Then phone me ---they've got my number - the one they're overcharging me for!!!!

AWFUL ! I made a mistake and put all my business with Vodaphone. 2 x mobiles. 1 x landline. 1 x Broadband. Being charged for stuff I dont use. Wont resolve the problem "Its outside our cooling off period" You complain, nothing happens.
AWFUL
Roll on May 2023 when I can go back to EE

Simple application process, good reliable name, good price.

Poor delivery service experienced as a supplier and recipient. Lost parcels, late delivery and unprofessional communications.
I use the post office now