UPDATE: One of the regular drivers managed to get the parcels to me today after help from my previous driver who is an absolute angel! He chased it all up for me which was incredibly kind. He didn’t have to do that, it shouldn’t be his problem to sort out!! I can’t think of anyone more worthy of a bonus or promotion for going so far out of his way for drop offs that aren’t even his!

It was confirmed that indeed the issue was agency drivers once again. Come on UPS, these drivers have maps and customer phone numbers and no excuses, this shouldn’t occur! Bringing a parcel back and forth to the depot, loading and unloading it for over a week is as much of a waste of time for UPS as it is for me.

I HAVE STILL NOT RECEIVED A CALL FROM THE DEPOT! 3 promises of phone call “within the hour” and none have occurred. It IS the depot’s problem to sort out. Why is the job of sorting out parcels being left to kind drivers who are not even on the route in question?! UPS need to make sure the depot staff do what the phone staff are promising. Customers are going to be a lot less annoyed about not getting a call back if they are not continually promised a call back within an hour!


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Since my regular driver (who was BRILLIANT!) was taken off my route I have had nothing but headache with this ridiculous company. Every single other courier finds my house with no problem but with UPS it’s a literal impossibly and never-ending, frustrating nightmare due to their use of agency drivers. I have a stack of packages which are now over a week late and just can’t get the problem solved.

I have spoken to the depot COUNTLESS times throughout this year and they eventually get the missing packages to me but as soon as the next shipment comes, sure enough, the driver claims my address is “wrong” again. It’s NEVER wrong, they just can’t find my house and I would feel so much happier if the driver was honest about this instead of sending me on a wild goose chase talking to the sender, asking them if they’ve made a mistake with my address when they literally never have!

This has happened at least a douzen times this year (almost every single package) and I can’t understand why the drivers are so incompetent. Why do I provide my phone number to UPS if they never call me if they are lost?

To make things worse, on this recent batch of packages which have been outstanding for a week, I have really struggled to get a call back from the depot. Every time I speak to UPS on the phone I am promised a call back from the depot within one hour. I spoke to them three times today since 9am (now 8:15pm) and I never receive the promised call.

It’s a terrible shame as my regular driver was excellent and I’m so upset he was taken off my route. I keep having to text him to look into the missing packages which shouldn’t be his problem but he is the only person at UPS who shows any care towards the situation.

Could I PLEASE for once and for all sort this problem out with the depo? Not just for this package, but all my packages going forward. It is utterly ridiculous and unacceptable that this problem keeps happening again and again! It is a waste of time for everyone involved. PLEASE put a regular driver on my route or set these agency drivers up with What3Words or a map. I have been asking all senders to not use UPS but sometimes that choice is out of my hands.