After having the wrong plant delivered & DPD breaking it, i spoke with Rosie via email and she made sure i received the correct plant and very quickly! extremely good customer service! already placed... See more
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Company details
Written by the company
Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.
Contact info
7d Boyton Hall Farm, CM1 4LN, Chelmsford, United Kingdom
- hello@beardsanddaisies.co.uk
- beardsanddaisies.co.uk
Replied to 0% of negative reviews
Typically replies within 1 week
Cracked plant pot
B&D replaced a cracked plant pot with minimum fuss and maximum charm!
The plants I ordered arrived well…
The plants I ordered arrived well packaged and in a great condition. Sadly one of the pots had split in transit. I contacted Rosie at the customer service team and she replied within 1 day and arranged for a new pot to be sent out to me. Great customer care, thank you!
After been a loyal customer for several
After been a loyal customer for several years , I am highly disappointed with your service towards me. I received a different order compared to the order I placed. They had also pushed me to one side and forgotten my order , I had to get in touch with them on three occasions to find out where my order was.
I am very disappointed with the way that I was treated and contemplating leaving them and going elsewhere
Mixed review but overall wouldn’t class…
Mixed review but overall wouldn’t class them as bad service, they are a good bunch people at this company and they do their best. First few deliveries were great, then the postal service they used was quite bad, but they accepted it and replaced the plants (sadly not all survived) . Customer service is responsive. With some plants, it’s a IYKYK situation.
Fantastic Plants !
I have just received my second order from Beard & Daisies and can honestly say plants arrived in fabulous condition and very well packaged and are thriving wonderfully.
Great customer service and healthy plants in secure…
The plants I ordered arrived in secure recyclable packaging and were very healthy looking. Unfortunately one stem of the zz plant had got bent during transit. I sent photos and the plant was speedily replaced with no fuss. Excellent customer services.
On ordering my second order I realised…
On ordering my second order I realised I had made a mistake and ordered a real prayer plant instead of an artificial one.
I got in touch with Rosie to explain, thinking I was too late, but she was able to cancel my order so I can now go back and reorder when what I want is in stock.
Very prompt and helpful communication.
Very happy with both plants
I ordered 2 plants Hanging Hoya Krohniana and String of Rubies. Both were meant to be 20 - 30 cms long. In fact, both had branches over 90 cms, so I was exceptionally pleased with them. One is to go into a head planter and the other to go on a shelf and hang down. Having had a bad experience from another company, I am very happy with these. B&D delivered really quickly - another bonus. Packaging was strong with both plants very well protected.
Claims next day delivery but after 7…
Claims next day delivery but after 7 days I’d heard nothing so I asked where my package was and how to get a refund. Conveniently the next day I’m told it’s now been shipped.
Plant arrives but not the expensive pot or the other accessories I ordered so now I have a plant with no pot and I still haven’t heard from anyone there.
Absolutely amazing plants
Absolutely amazing plants, ive even ordered rescue plants that came and I couldn't see why they was a rescue plant l, looked healthy and strong, so I ordered another rescue bundle and was pleased with a totally different selection of plants that again looked healthy... ive got a fantastic range of plants now from the site. Im on here again to get a friend a plant for her birthday...
Plant Advice
Rosie provided some extremely useful advice as to why my plant leaves were turning brown. She informed me of the few reasons it could be, and how I should go about rectifying it. It is great to have that level of after care available. Thank you Rosie!
Great experience, good resolution
I love this company and the quality and convenience of it. My last order was a gift to my niece but I unfortunately hadn't input the address correctly. I received an email to say there was a delay in delivery due to a change in warehouse so I received a refund of my delivery charge, and Rosie was so helpful in replying really quickly, sorting a change to delivery address for me. Very helpful and friendly with good energy! Thanks again Rosie!
We love Beards & Daisies
We love Beards & Daisies! We have purchased a few plants from here now. Recently I emailed customer care in need of some advice on repotting my calathea, and I'd like to highlight how lovely & friendly, and helpful Shannon has been! She has advised me on particular soil and care to ensure my calathea continues to thrive.
5-Star service!
I’ve shopped with Beards & Daisies a few times now and never had any issues. Plants are always in good condition and costumer service second to none! Shannon Barlow was especially helpful today, so thank you!!!
Plants are great
Plants are great, however I paid the next day delivery and didn’t get it. I’ve emailed over a week ago to ask for a refund on the name delivery and I’ve had zero response.
The customer service was great
The customer service was great. Rosie helped to resend my order to a different address after the original parcel was stolen.
Very happy with my new plant
Very happy with my new plant, arrived safely and well packaged, Rosie from customer service is so lovely and super helpful, I’ll definitely be ordering from here again! Thanks so much
Amazing customer service
Amazing customer service. Shannon B responded really quickly, was really helpful and kind.
I have to be honest the plant is going…
I have to be honest the plant is going great waiting for the next to arrive,well wrapped in a strong box no damage to my plant that's why i go back 🙂👍
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