Beards & Daisies Reviews 11,232

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for the high quality and excellent condition of the plants upon arrival. Consumers appreciate the careful packaging that ensures the plants are well-protected during transit. Many reviewers specifically mention the plants' health and how well they thrive after delivery, indicating the company's commitment to providing robust and vibrant plants. People highlight the positive experiences with customer service, particularly mentioning the promptness, friendliness, and helpfulness of the staff, especially Rosie. Consumers value the quick resolution of issues, such as incorrect orders or damaged items, and appreciate the company's willingness to send replacements or offer refunds. While there are mixed opinions regarding the order and delivery services, the overall sentiment remains positive due to the company's responsiveness and dedication to customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

After having the wrong plant delivered & DPD breaking it, i spoke with Rosie via email and she made sure i received the correct plant and very quickly! extremely good customer service! already placed... See more

Rated 5 out of 5 stars

Fantastic customer service from Rosie. One of the plants I ordered had suffered a little bit during transit and has been looking a bit sorry for itself so I reached out to ask for advice and Rosie h... See more

Rated 5 out of 5 stars

The wrong plant was sent out by mistake, but the customer service team sorted this quickly, so now my daughter will have two beautiful plants. Would highly recommend

Rated 5 out of 5 stars

I placed three orders so far. The plants arrived mostly in good condition and were carefully packed, which I really appreciated. A couple of the small potted plants looked a bit sad on arrival, but af... See more

Rated 5 out of 5 stars

Excellent customer service! My plant arrive less than happy after being knocked about by DPD and Shannon promptly resolved this and sent a new plant out to me which arrived in perfect condition! The s... See more

Rated 5 out of 5 stars

Firstly, their customer service was excellent. I placed an order and emailed to find out when it would be dispatched and the response was very quick. Secondly, the plants I ordered were great, I'm alw... See more

Rated 4 out of 5 stars

I have ordered twice from Beards & Daisies now and I’ve been pleased with my plants both times. The first order took over a week to be dispatched- with no updates or notification from customer service... See more

Rated 5 out of 5 stars

I’ve placed around half a dozen orders now and have been impressed every time. Good customer service, good advice and most of all great plants - to the extent I regularly recommend others to shop h... See more

Rated 3 out of 5 stars

Great product but just can't get the delivery dates right. It's no good getting the date wrong and just refunding the fee for named date delivery. That doesn't give me what I purchased which was a spe... See more

Rated 5 out of 5 stars

Great customer service I needed to make a change to my delivery date after my order had been processed. Customer service couldn't have been more helpful, sorted it out without fuss or delay. A great... See more

Rated 5 out of 5 stars

Choosing and ordering was easy and enjoyable, especially with 'offers' on some plants, plus there are several payment methods to choose from. Delivery was next day, which is excellent compared to som... See more

Rated 5 out of 5 stars

Rosie in customer services was so helpful and effecient in dealing with my enquiry and sounded like a very lovely lady on email. Thanks for your help!

Rated 5 out of 5 stars

There was a problem with the gift from my daughter but Rosie in customer service was on it straight away even though it was 5 mins to closing time! A replacement was sent out and received in super fa... See more

Rated 4 out of 5 stars

First time I’ve used Beards and Daisies, easy ordering process and the gift I sent for my Mam was perfect. Only issue was it wasn’t sent on the day I specified for her Birthday. I messaged the comp... See more

Rated 5 out of 5 stars

Quick delivery and kept informed of delivery date. Easy to follow website. Plant arrived carefully packed. Left it in the hall for 24 hours to recover from its travel. Now in the sitting room and... See more

Rated 5 out of 5 stars

I have bought a number of plants from Beards & Daisies and have been really happy with all the plants. I have been a bad plant parent and sadly killed off one of the plants. The team were great in giv... See more

Rated 5 out of 5 stars

May I say a Very Big thank you to Beards and Daisies for such an excellent service. Not only for online shopping but also for next day delivery. Thank you. A very happy customer 😀 😊

Rated 5 out of 5 stars

My track record of keeping green things alive is dubious to say the least. So when my perfectly packaged plants arrived from Beards & Daisies looking absolutely stunning, I was determined to mend my... See more

Rated 5 out of 5 stars

My plants arrived within 24 hours. They were in beautiful condition and beautifully packed. A great addition to my plant family. Would definitely recommend this company to my friends

Rated 5 out of 5 stars

I was dubious about buying a plant online after some bad experiences but the great reviews swayed me, and I’m so glad they did! I bought a peace lily plant. It came well packaged and is the healthiest... See more

Rated 5 out of 5 stars

There was a great choice of plants to choose from and really good discount. The plants arrived in secure sustainable packaging and included a helpful care instruction booklet.

Rated 5 out of 5 stars

Lovely company, the plants arrived in great shape, very carefully packaged, really happy with my purchase! One of the plants did not look in top shape and Rosie arranged for a replacement the very n... See more

Rated 5 out of 5 stars

Gorgeous plants and brilliant customer service from Rosie when I had a query about delivery. Plants come packaged really well and all the packaging is recyclable . Plants are really healthy and great... See more

Rated 5 out of 5 stars

It was very easy to browse the website to find the perfect plant for my bathroom. Ordering was simple and delivery took just a few days. It was nice to receive notifications of the plants despatch and... See more

Rated 5 out of 5 stars

Really helpful and responsive when I made an ordering mistake. Rosie was so good! This is the perfect place to get housewarming gifts.

Rated 5 out of 5 stars

Fast delivery and the plants are great!! I ordered two plants and one large rescue plant. My husband couldn’t work out which one was the rescue plant as it was in such a good condition. We’ve ordered... See more

Rated 5 out of 5 stars

Great customer service from Rosie who sorted out my concerns re the delivery date of my order. Professional, friendly and speedy response. Thank you Rosie and team, I’m looking forward to receiving... See more

Rated 5 out of 5 stars

Ordered on the Wednesday, changed the order on Thursday and new order arrived on the Saturday. Couldn't ask for better service and delivery than that ! Rosie from customer service was excellent throug... See more

Rated 4 out of 5 stars

Love my plant, pot etc. The only complaint from me was DPD delivery was not delivered to my door. I know that's not your fault but I am put off of further orders because of this.

Rated 5 out of 5 stars

Artificial plant looks wonderful, so real. Pot was cracked on arrival so contacted them and immediately was offered a partial refund to cover the cost of a new pot. Refund processed quickly. Excellent... See more

Rated 5 out of 5 stars

The plants look excellent. They were well packaged and make a great addition to my ever expanding collection. Will definitely use again.

Rated 5 out of 5 stars

I ordered the lilac peace lily which arrived beautifully! Delivery was prompt and the plant was packaged securely. Thank you for a great experience and a beautiful lily!

Rated 5 out of 5 stars

So glad I found beards & daisies. Great selection of house plants. Easy to order, great prices and as for packaging and quality of delivered plants, outstanding.

Rated 3 out of 5 stars

Received Prayer Plant for my 79th birthday on 18th Sept of my Stepdaughter still waiting to see it close up as if saying a prayer but nope just leaves hanging there so disappointed with it .

Rated 5 out of 5 stars

Beautiful, healthy plant that arrived promptly and well-packaged. Would highly recommend this company!

Rated 4 out of 5 stars

Love the plants and pots from here. Lots of variety and the plants are healthy and well packaged for delivery. Had several plants and they are thriving.

Rated 5 out of 5 stars

Amazing customer service. Shannon B responded really quickly, was really helpful and kind.

Rated 5 out of 5 stars

A few of the plants were damaged during delivery. B&D handled the case very quickly and ensured that the replacement plants were delivered promptly and carefully. Thank you very much for your reaction... See more

Rated 5 out of 5 stars

I will definitely be ordering from Beards & Daisies again. My plants arrived on time and were boxed and delivered with care. They were exactly as I expected and in excellent condition.

Rated 4 out of 5 stars

Despite a bit of a delay with delivery, I called customer services and thankfully Rosie arranged to get them out to me straight away. I received three beautifully healthy plants. I have always been... See more

Rated 5 out of 5 stars

First time using this company, I stupidly put the wrong address for delivery and only realised 2 days later, emailed and asked to change it, excellent communication and resolved the problem straight a... See more

Rated 5 out of 5 stars

I have to be honest the plant is going great waiting for the next to arrive,well wrapped in a strong box no damage to my plant that's why i go back 🙂👍

Rated 5 out of 5 stars

Very happy with my new plant, arrived safely and well packaged, Rosie from customer service is so lovely and super helpful, I’ll definitely be ordering from here again! Thanks so much

Rated 5 out of 5 stars

The customer service was great. Rosie helped to resend my order to a different address after the original parcel was stolen.

Rated 3 out of 5 stars

Plants are great, however I paid the next day delivery and didn’t get it. I’ve emailed over a week ago to ask for a refund on the name delivery and I’ve had zero response.

Rated 5 out of 5 stars

I ordered some plants from Beards and Daisies and couldn’t be happier! The delivery was quick, and the plants arrived healthy, well-packaged, and exactly as described. You can tell they really care ab... See more

Rated 5 out of 5 stars

My selection of plants arrived well packaged and looking fresh and exciting. They are doing fabulously well after a week and I haven't repotted them yet. My partner who is an expert on plants, so she... See more

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Company details

  1. Garden Center
  2. Flower Delivery
  3. Living Room Furniture Store

Written by the company

Beautiful plants and flowers delivered to your door. View our stylishly curated range of plants, pots and accessories online.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 0% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

The plants I ordered arrived well…

The plants I ordered arrived well packaged and in a great condition. Sadly one of the pots had split in transit. I contacted Rosie at the customer service team and she replied within 1 day and arranged for a new pot to be sent out to me. Great customer care, thank you!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

After been a loyal customer for several

After been a loyal customer for several years , I am highly disappointed with your service towards me. I received a different order compared to the order I placed. They had also pushed me to one side and forgotten my order , I had to get in touch with them on three occasions to find out where my order was.
I am very disappointed with the way that I was treated and contemplating leaving them and going elsewhere

October 17, 2025
Unprompted review
Rated 3 out of 5 stars

Mixed review but overall wouldn’t class…

Mixed review but overall wouldn’t class them as bad service, they are a good bunch people at this company and they do their best. First few deliveries were great, then the postal service they used was quite bad, but they accepted it and replaced the plants (sadly not all survived) . Customer service is responsive. With some plants, it’s a IYKYK situation.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Plants !

I have just received my second order from Beard & Daisies and can honestly say plants arrived in fabulous condition and very well packaged and are thriving wonderfully.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

On ordering my second order I realised…

On ordering my second order I realised I had made a mistake and ordered a real prayer plant instead of an artificial one.
I got in touch with Rosie to explain, thinking I was too late, but she was able to cancel my order so I can now go back and reorder when what I want is in stock.
Very prompt and helpful communication.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with both plants

I ordered 2 plants Hanging Hoya Krohniana and String of Rubies. Both were meant to be 20 - 30 cms long. In fact, both had branches over 90 cms, so I was exceptionally pleased with them. One is to go into a head planter and the other to go on a shelf and hang down. Having had a bad experience from another company, I am very happy with these. B&D delivered really quickly - another bonus. Packaging was strong with both plants very well protected.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Claims next day delivery but after 7…

Claims next day delivery but after 7 days I’d heard nothing so I asked where my package was and how to get a refund. Conveniently the next day I’m told it’s now been shipped.

Plant arrives but not the expensive pot or the other accessories I ordered so now I have a plant with no pot and I still haven’t heard from anyone there.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing plants

Absolutely amazing plants, ive even ordered rescue plants that came and I couldn't see why they was a rescue plant l, looked healthy and strong, so I ordered another rescue bundle and was pleased with a totally different selection of plants that again looked healthy... ive got a fantastic range of plants now from the site. Im on here again to get a friend a plant for her birthday...

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Plant Advice

Rosie provided some extremely useful advice as to why my plant leaves were turning brown. She informed me of the few reasons it could be, and how I should go about rectifying it. It is great to have that level of after care available. Thank you Rosie!

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, good resolution

I love this company and the quality and convenience of it. My last order was a gift to my niece but I unfortunately hadn't input the address correctly. I received an email to say there was a delay in delivery due to a change in warehouse so I received a refund of my delivery charge, and Rosie was so helpful in replying really quickly, sorting a change to delivery address for me. Very helpful and friendly with good energy! Thanks again Rosie!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

We love Beards & Daisies

We love Beards & Daisies! We have purchased a few plants from here now. Recently I emailed customer care in need of some advice on repotting my calathea, and I'd like to highlight how lovely & friendly, and helpful Shannon has been! She has advised me on particular soil and care to ensure my calathea continues to thrive.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

5-Star service!

I’ve shopped with Beards & Daisies a few times now and never had any issues. Plants are always in good condition and costumer service second to none! Shannon Barlow was especially helpful today, so thank you!!!

October 13, 2025
Unprompted review
Rated 3 out of 5 stars

Plants are great

Plants are great, however I paid the next day delivery and didn’t get it. I’ve emailed over a week ago to ask for a refund on the name delivery and I’ve had zero response.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my new plant

Very happy with my new plant, arrived safely and well packaged, Rosie from customer service is so lovely and super helpful, I’ll definitely be ordering from here again! Thanks so much

October 10, 2025
Unprompted review

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