United Kingdom
Review of NewDay
By far the best credit provider, got two credit cards started with at £1200 limit, one year in and they both been increased, one is 3650 other £4500. Capital one are brutal pointless card company had them two years and still on £300. These also gave me £2,500 with AO and my credit score is poor.
Reply from NewDay
Thank you for leaving a review Paul. We're happy to hear that you've had a positive experience with us. Best, Audrey
Review of Blinds Direct
Awful, avoids these cowboys, never answer the phone, sent product the wrong size damaged and no resolution. Dont order from them quality is horrific
Review of Blinds Direct
Poor, ordered, no updates, advisor really didn’t care! Next day delivery 5 days later nothing, no updates. I wouldn’t buy from this company again! 25 minute hold to speak to someone who was rude and didn’t care at all.
Reply from Blinds Direct
Hi Paul,
I’m really sorry to hear about your experience and that you were left feeling disappointed. We completely understand how important clear communication is, and I apologize for any frustration caused.
To clarify, we do not offer next-day delivery, and in this case, your order was scheduled for dispatch on 03/04/2025, which would have been visible on the product page and confirmation email. We have met this dispatch date, and your order is now on its way to you. You should have already received tracking details.
That being said, I’m very sorry to hear about your interaction with our team. We take customer service seriously, and I will ensure this is looked into internally. Your feedback is invaluable in helping us improve, and I truly appreciate you bringing this to our attention.
If there’s anything else I can do to assist, please don’t hesitate to reach out.
Kind regards,
Conor
Blinds Direct
Review of OnBuy.com
Awful! They are a rubbish version of ebay! Brought a PS5 that stated 2-3 days delivery! Then I get a fake tracking saying delivered by Royal Mail! I disputed this and then they send me another Evri tracking number that states coming from Alibaba in China!15 days later nothing, I had to register it as Fraud with my credit card to to get my money back! No apologies nothing! Onbuy don't care! Honestly will never use these again, sell counterfit stuff at normal prices. £399 PS5 thats £460 in shops. DO NOT USE ONBUY
Reply from OnBuy.com
Hello Paul,
We understand your frustration and apologise for the experience you've had. We take all customer feedback seriously and are committed to providing a positive shopping experience. We will be looking into this matter further to ensure we can prevent similar situations from occurring in the future.
Have a great day!
Beth - OnBuy Trustpilot Team
Review of Snoozetherapy
SCAM- ordered and they sent me something completely different. Ignored my emails and no phone number. Claimed against the company
Reply from Snoozetherapy
Please accept our sincere apologies for any inconvenience caused. For us, customer satisfaction is our top priority, and we are committed to resolving any issues as swiftly and effectively as possible. We would greatly appreciate the opportunity to make things right.
We kindly encourage you to reach out to our team once more, we will be more than happy to assist you and provide a suitable resolution.
Review of Wayfair UK
Shocking service, Brought a chair for £165 + £4.99 delivery, before it was even delivered they dropped it to £148 and they refused to price match and wanted to charge me to refuse the delivery or send it back before its even arrived complete rip off. Wont buy from them again, same chair on Amazon for £144 free delivery.
Reply from Wayfair UK
Hi Paul,
Thank you for advising us of the price change. We do not offer a price matching on our items, as such we cannot adjust the price of your purchase. We are sorry for any disappointment that may cause.
Prices can vary depending on demand and availability and we always try to have the most competitive prices for our customers. We do appreciate you reaching out and will send this feedback along to our appropriate team.Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount.
Thanks
Wayfair UK
Review of AnyVan
Smashed my £250 kids wardbrobe door glass and basically ripped the doors off, driver admitted it to me and took photos to report to office, filed a complaint and the driver never sent photos and now denying it. Absolute joke, heard nothing taking legal action.
Reply from AnyVan
Good Morning Paul,
We are sorry to hear that damage was caused to your daughters wardrobe.
Upon review of your booking we can see that a damage claim was raised with our team on the 23/10 and a member of the claims team did reach out to you yesterday to offer a refund to you as a resolution. We can see that we have received your reply and our claims team will respond further to you as soon as possible.
We apologise for any inconvenience caused.
Kind Regards,
Emma
Review of Zilch
Absolutely rubbish, says eligible then you apply and says no! There support function doesnt work!
Reply from Zilch
Thanks for sharing this. We’re sorry we aren’t able to offer you a Zilch account right now. We’re committed to being a responsible lender and our priority will always be to ensure our customers aren’t borrowing outside of their means.
If you have any questions, don’t hesitate to reach out.
Thanks
Team Zilch
Review of AnyVan
Horrendous!!!! Avoid! The most disorganised company i have ever met! Keep calling me women’s names even though i have told them multiple times I am not Donna, or Megan they don’t listen, i changed my booking for 40 miles less and wantes £100 more, then they put me £80 credit and took it off. Its a mess
Reply from AnyVan
Hi Paul,
Thank you for your review and taking the time to speak with us today.
We would like to sincerely apologise for any confusion regarding your name. This has been escalated to our technical department to review, and we will ensure this is resolved for you.
We can see you have spoken to a member of the team this morning who has resolved the issue regarding the credit.
Kind regards,
Emma
Review of Moonpig.com
Absolute joke of a company, Don’t fall for these fake reviews!!! Look on Reviews.io they have 1.5 rating from 1,300 reviews! I paid £3.99 next day delivery and turned up 3 days later, £9 on a card that’s not needed now. Not happy pathetic customer service, no resolution or refund . Won’t use again and wouldn’t recommend
Reply from Moonpig.com
We’re sorry our customer service didn’t meet your expectations. Providing great service is really important to us. If you could contact us with the details of your issue via trustpilot@moonpig.com, we’ll happily look into this for you. Please include the details of your order so that we’re able to help you as soon as we can!
Review of IONOS | ionos.co.uk
Reply from IONOS | ionos.co.uk
Hi Paul,
Thank you so much for taking the time to leave such positive feedback about your experience with Arlene! We're thrilled to hear that she was professional and calm while assisting you. Providing excellent service is our top priority, and it's wonderful to know that Arlene made a good impression.
If there's anything else you need or if you have further questions, please don't hesitate to reach out.
Thanks,
Marsha, IONOS
Review of marbles
Great credit card, got capital one for over a year and never got an increase still on £200, marbles started me on £900 and within 12 weeks increased to £1650. Better than all the other credit cards out there like Zopa, capital one, Zable, they don’t change at all. Highly recommend
Reply from marbles
Hi Paul, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Review of Kingsriver
Amit Shah!!! Most annoying guy and company ever! Don’t sign up for the course unless you want to be harassed! Texting me, calling me, what’s app and email to ask if I’m attending after saying yes 15 times they ask me again every day! Then constantly telling me to upgrade to pay more for a networking part that I said 5 times not interested in total Harassment, cancelled the course and went somewhere else.
Reply from Kingsriver
Hi Paul,
Thanks for your feedback. We’re sorry to hear that you’ve had a negative experience.
We reached out to you several times because you booked a ticket to attend our in-person Property Investment For Beginners event, but we did not get confirmation from you about your attendance.
I can see that all communication sent to you was related to the details of the event (venue location, timings, parking etc). A lot of these were also reminder emails as the date approaches.
This particular event is an in-person training event, so we need to confirm the exact numbers and details of attendees prior to attending. Confirmation of attendance allows us to save your seat / offer it to the next person on the Waiting List.
Our apologies if you found our communication excessive. It was simply because we were trying to ascertain whether you would be attending or not.
We wish you all the best on your property investment journey!
Kingsriver Property Training
Review of Hays Travel
Hemel Hempstead branch is a joke, walked in waited 10 minutes without even being acknowledged once, there was a man on his computer completely free not once did he look up, say a word to me! I said don’t worry I will come back later he still didn’t move, I said again don’t worry I will come back later and he looked up and said ok! Disgrace went in to book a £6k family holiday to turkey and don’t even get spoken to, went in again today same thing not even a hello, gone to TUI far better service.
Reply from Hays Travel
Good Morning
Firstly,Thank you very much for your time Monday Morning to discuss your review on the telephone.
We are very sorry that your experience in store was not up to the normal standard of service received by our customers. This will be fully investigate to ensure that incident is not repeated.
We would like to Thank you for your feedback as we appricate both positive & negative , as this helps identify training needs to ensure we deliver the best customer service.
We look forward to seeing you in store very soon.
Kind regards
Sally
Branch Manager
Review of Salesforce
Do not use these crooks, nothing works, sign you up to agreements and don't speak to you and ignore you and threaten you if you don't pay after 5 days of being mis-sold by the salesmen. go to HUBSPOT its free! does the same thing but far better and works
Review of Crowdfunder UK
Shocking! done the whole project and then never heard anything after a 24 hour review a week later, nothing has changed, phone number doesn't work, chat is useless and don't reply on email! Better crowdfunding platforms than these
Review of E.ON Next Energy Ltd
Awful company! Messed my bills up for months, kept billing me twice a month and 5 months later still not even tried to rectify them. I was promised 3 times that a manager was going to call me to sort them out, this never happened, there what’s app is pointless, if you want to be ripped off and ignored then these are the guys. I am taking them to court. Avoid like the plague unless you enjoy being on hold and never get called back if you have a problem
Reply from E.ON Next Energy Ltd
Hey Paul,
Thanks for taking the time to leave a review, I'd love to turn this around for you, please reply to my email from trustpilot so that I can get some more details from you and we can work together and resolve any issues you have with your account.
Thanks again, speak soon!
Review of Giftcloud
Scam artist! Owed me £200 sign up and never gave me and ignored! Joined Vodafone was told 120 days £200, been 5 months and still nothing, chased and never get a reply, will CCJ the company as it’s legally binding contract they owe me. That will sort it out £13 to CCJ them on money claims online!
Reply from Giftcloud
Afternoon,
We apologise for the inconvenience caused during this time.
Please can you provide the ticket number you have been assigned when you messaged our customer care team?
We will then look into this further and provide a response.
Many thanks,
Giftcloud
Review of Wizard Slots
Scam artist. They let you deposit but don’t let you withdraw! Make every reason why you cant till you give up. Report it to your bank as fraud and they will soon get blacklisted on letting money come in, i reported to my bank and they made the money be returned
Review of Reed
Terrible company, signed me up for a contract and completely miss sold and lied to me, told them I wasn’t happy and there attitude was we don’t care your in a contract, adverts producing zero applications on 35 jobs and CV’s of engineers and accountants with there job as a warehouse operative to make it look like they have more CV’s than they actually do! Most CV’s dead and old numbers, duplicate CV’s say that have millions of CV’s when most are made up and don’t work to steal your money when signing up. Honestly CV library are cheaper and far better
Reply from Reed
Hi Paul,
We are sorry to read of your disappointment with results thus far. If you could please send further details of your experience to service.excellence@reed.com , our team will pick this up and investigate on your behalf.
Kind regards,
The Reed team
