Paul

Hi Paul

Thanks for your feedback. We’re sorry to hear that you’ve had a negative experience using our job board.

Unfortunately, we cannot guarantee applicants and have not made this claim to you at the time of purchase.

We have offered to work with you by running searches and offering training on our platform, which you have declined.

We are happy to work with you to make the contract work as best as possible, please get in touch with our sales team to arrange this.

Best wishes,

The reed.co.uk team

Hello Paul!

So sorry to hear this! This is not our usual DUSK standard! I can see a colleague has been in touch to help!

-Nina😊

Hi Paul,
We are sorry that you felt it necessary to leave us another review.
The previous situation regarding your parking fine was explained and you accepted that the correct process had not been followed. We positively resolved this for you at the time.
Regarding your latest complaint, please allow us to reiterate that the additional charges that you’ve received are due to damages in your office that cannot be covered by the standard restoration service.
Your local team has already detailed this to you; they are your key contacts here. If you have any further queries regarding this, please do not hesitate to contact them and they will be happy to clarify.
Thank you for your cooperation.
Regards,

Sandra Melody
Head of Customer Services

Hi Paul,
I am sorry that you feel so frustrated by your experience, however, it is important to highlight that we have not acted without authority.
Your local team has provided consistent reminders that the parking spaces are not all allocated to Spaces and therefore, as you parked in the space of another centre resident, the building issued a penalty (this was not applied by us). The parking requirements are labelled and well known to all Spaces customers.
I have arranged for somebody to contact you locally to address your complaint. They are working hard to reach a positive resolution on this occasion, please respond to them for more information.
We appreciate your cooperation in parking appropriately in the future. Thank you.
Best,

Sandra Melody
Head of Customer Services

Hi Paul,
I am sorry that you feel so frustrated by your experience, however, it is important to highlight that we have not acted without authority.
Your local team has provided consistent reminders that the parking spaces are not all allocated to Spaces and therefore, as you parked in the space of another centre resident, the building issued a penalty (this was not applied by us). The parking requirements are labelled and well known to all Spaces customers.
I have arranged for somebody to contact you locally to address your complaint. They are working hard to reach a positive resolution on this occasion, please respond to them for more information.
We appreciate your cooperation in parking appropriately in the future. Thank you.
Best,

Sandra Melody
Head of Customer Services

Paul,

Since your review, we have been in touch with you and issued you a refund in full.

Regards,

The Customer Care Team.

Hello Paul,

Thank you for reaching us!

Unfortunately it is not fully cleared what happened with your account. If your query was not yet solved, please contact us and we will be glad to check your refund.

TonyBet team

Thank you for sharing your feedback. If there's any way we can help address this, please don't hesitate to write to hello@tide.co, the team will do their best to reply as soon as possible to resolve this.