Jan Allen

Following a recommendation from New Zealand Travel Tips I contacted Backpacker / Travello. I dealt with both Kerri-Ann and then Jessye. Both were extremely helpful and professional. We made a couple of bookings, at great prices and may make more before the start of our roadtrip. Thoroughly recommend.

Robin is always so helpful.
We have booked many a time with Cruise.co.uk and normally deal with Robin. He is always very cheerful and helpful. Would certainly recommend.

Their online chat is a human!
I had a problem with their booking system in that I couldn't book for next year, so used their Web chat help Margaret and she is human! What a relief! Margaret checked the issue and confirmed it was a technical one, which she would refer on. In order to assist further she offered to arrange a manual booking, so we worked through the information together and I now wait to hear back from the Sales team. Margaret was extremely helpful - understanding and checking the issue before offering a solution. Great experience!

This was the second time we'd used the services of Bolsover Cruise Club. On both occasions they were efficient, thorough, friendly whilst being professional. The information received was both timely and very helpful. Their quotes included all transfers and good hotels. When the flight information arrived, they were excellent - great airlines flying at sensible times.
Their supplier for one transfer cancelled at the last minute so we organised a hotel car as suggested by Bolsover. We settled the cost and sent them a copy of the receipt. Within 24hrs we had the refund back into our bank account!

You may think this excellent service comes at a price - however, we obtained other quotations and none offered the same at such a reasonable price.

We will definitely use Bolsover again and can thoroughly recommend them to you.

Purchased the cream tea with pasties for good friends who were suffering health issues. It was a surprise and they absolutely loved it! It was delivered well packaged and the goods were tasty and fresh. Thoroughly recommend and will use again.

Overall the experience was good.

Laurian our driver called just prior to arrival at cruise port, which was helpful - about 10mins after booked time, which wasn't a problem. He checked exact post code of destination and updated the price with us. Due to a misunderstanding, he then called the office to clarify and we agreed the revised payment. Journey was very comfortable and quick. Driver was pleasant and helpful. Would certainly consider using again and would recommend - just ensure you put in the full postcode when obtaining the quote as the booking will be made even with only the first part of the code.

Sending a parcel to Ireland to return personal belongings left behind on a visit. Required to put in a Tariff Code for Customs, but the codes generated by the Parcelforce system were not valid! Eventually got through the robot assistant to a human, who was unable to assist other than provide me with the link to the Government website. I was then able to find the correct code and sort it myself. Not impressed.

We have used Cruise.co.uk on many occasions now, from a short four day to longer cruises. Our link is normally via Robin Clarke, who is friendly, professional and very quick to respond, to both enquiries and after sale amendments. It is always a pleasure to chat with Robin and thoroughly recommend both him and the company. Prices are always competitive and the information given is accurate and timely.

I hold shares in Carnival and required evidence to obtain my Shareholder Benefit when next cruising. Having liaised with ii a week ago, I awaited a letter from them to confirm my holding. Unfortunately, due to a technical issue their end, they were unable to forward a pdf securely.
After much frustration I spoke with Chloe Broughall as time was fast running out to qualify. Chloe was most helpful and apologetic. She was aware of the issue as she was part of the ongoing message loop, so when we spoke she provided excellent, knowledgeable help, liaising with her colleagues whilst I stayed on the phone. Unfortunately, we were unable to overcome the technical issues, but by chance she asked about the reason for the document. Unbeknown to me, ii provide a direct confirmation service for shareholders, so she offered this on an escalated timescale to solve the issue. This was done quickly and confirmed accordingly.
Chloe and her colleague Thomas in IT department persevered until we got sorted. For last thing on a Friday afternoon nothing was a problem for Chloe. She was pleasant, helpful, efficient and very professional. Thank you Chloe

We book our cruises through an agent and discovered Cruise.co.uk. Our specific agent is Robin Clarke who is always a pleasure to speak to. We have every confidence in him, both for service and price. We've just cancelled and rebooked a trip to the Fjords as the deal was better than when originally booked when on board ship. Robin dealt with it efficiently as usual. He always rings back when promised and always has a happy story to tell! Thoroughly recommend.

Quick and efficient service by very friendly and gentle staff. We had the results back within the hour - very impressive!

We have used this company before, so were happy to use them once again to enquire on a trip to Australia and NZ for 2023. Due to the pandemic and availability of cruise credit, he and us alike were amazed on the lack of availability for the trip. Robin spent a lot of time trying to help us, especially as this was a combination of two cruises back to back. Although we were able to get a final price, with guaranteed level availability, we decided not to proceed as the compromises were too great.

However, we did decide to opt for a last minute cruise with P&O. Robin collated all the information, costs and availability and guided us through the booking process with ease.

Thank you Robin and we hope to deal with you again in the future. Definitely recommend!

Prompt and efficient service, provided with a smile. We needed an old metal trunk opened, which Colin sorted. He was extremely helpful and very reasonably priced. Thoroughly recommend.

Music Magpie was so easy to use, loading up the items was simple and quick and the prices were fair. The postage arrangements were straight forward and their check was prompt. Payment is now on its way 🙂. Definitely recommend and will use again.