Pablavo

I ordered an Emma sofabed in May 2025. Since then I’ve had six failed deliveries – the first was the wrong colour, and every other attempt arrived damaged because of poor packaging. After months of stress, unusable rooms, wasted time, and extra money spent, Emma finally agreed to issue me a full refund plus 20% compensation.

But now they are backtracking. They are trying to include a £173 payment made earlier as compensation into the refund amount, even though this was never part of the final settlement. The agreement was clear: refund in full + 20% compensation, excluding the £173. This was the agreement we settled at and I asked for an email that stated this amount. I never received an email but did today and they are using the earlier compensation as a 'refund'. By refusing to honour this, Emma is short-changing me by hundreds of pounds.

At this point I believe I am being scammed. They must have phone recordings of what was agreed, yet Emma’s customer service keep twisting their own wording and delaying payments.

All I wanted was an undamaged sofabed in the correct colour, or failing that, the compensation I was promised. Instead, I’ve spent over 4 months fighting for what I paid for and still don’t have a resolution.

I will now be contacting trading standards and my bank to raise a dispute and I hope they have recordings of the agreement that was made.

Edit 03/10/2025
Emma still owe me £520 compensation as agreed via calls and emails. I am now requesting a subject access request and making a legal claim and contacting trading standards to ensure I get this back.

Ordered a sofabed in May and still no usable sofabed after 4 failed deliveries.

1st: wrong colour (ordered beige but was given two mismatched colours inc grey) .
2nd: damaged & dirty.
3rd: damaged again (i refused) .
4th: damaged corners, no protection.
5th delivery cancelled because Emma booked the wrong service for collection of the second delivered damaged sofabed. (despite me telling them it’s a 3rd-floor flat multiple times).

Gold service collection didn’t even show up on the booked day (this is the latest in the saga) .

This has been incredibly stressful and I’ve had to call Emma’s reps multiple times to re-explain the same issues, chase missing flat numbers from the delivery address, and repeat basic instructions that are still not followed by Emma, and even being made to feel I was making mistakes regardless of the Emma rep's intent.

I’ve had an unusable room for months while waiting for a sofabed I paid for, dealing with frustration, wasted time, and poor coordination at every step. Emma know this and they have been perpetually escalating it to – who I don’t know.

I’m upset at the state of this situation, but what I should be getting is an undamaged, fully protected sofabed in the right colour and I will keep going through this process until I get it.
I have never experienced anything like this in my whole life. For sure it's the worst experience I've had but as long as Emma are prepared to keep burning money maybe one day I'll get a sofabed that is usable.

This is a new review based on a new delivery - the fourth one - and the issue still hasn’t been resolved.

My first order was placed around 11 May 2025. It's now 18 July, and I still don’t have a usable sofa bed.

Here’s the breakdown of the issues I’ve faced
- 1st delivery – wrong colour (mismatched parts)
- 2nd delivery – scuffed, dirty, and damaged corners due to lack of packaging
- 3rd delivery – same issue again, refused on arrival. They didn’t collect the 2nd bed because Emma only collects if there’s a new delivery.
- 4th delivery (today) – again damaged on the corners, no protective foam on the headboard or sideboard, just like before

Emma has told me multiple times this was being escalated and personally coordinated, but that clearly hasn’t happened and it’s all just lip service. At one point they even ignored my request for a proper replacement and tried to issue a refund without my consent.
The last person I spoke to (after 4th delivery), I stated all of this and they said that they could not guarantee the items will be properly packaged and won't arrive damaged! WOW

I've also been left out of pocket and paying extra for delivery, tipping the first crew to carry the sofa upstairs, and still I have nothing fit to use or test.
I’ve now spent nearly 10 weeks trying to get a sofa bed that is
- The correct colour
- Undamaged
- Properly protected for delivery

That’s all I’ve ever asked for - and still, four deliveries in, Emma can’t provide it. Absolutely appalling handling of a basic order and inconsiderate to the needs of the customer.

I’ve paid for a sofa bed and my BASIC expectation is that it arrives undamaged and properly protected.

So to be clear, will continue to refuse delivery until Emma gets this right. Their poor packaging is causing damage in transit, and they’re BURNING their own money repeatedly sending and recalling damaged goods. It’s ridiculous - four deliveries now and still no usable product. Completely avoidable if they just packed the item properly in the first place… MENTAL!

I was going to give Emma the benefit of the doubt on third delivery attempt but here we are... seeing the same mistakes... again. I ordered a Beige sofa bed a while back and I still haven't tested the actual product out yet.

First delivery mismatched colours dark grey base, beige sides.
Second delivery: arrived dirty and damaged, torn corners due to no corner protection on one side .
Third delivery (today), damaged again, one corner scuffed due to missing protective foam, exactly as before.

Had repeated promises from reps that packaging would be improved but, not listened to and nothing changed. I was told the last delivery would be personally coordinated and checked. I even had to call twice the day before to confirm this, after one rep refused to help because they could not "disclose that information " and another assured me it was under control but it wasn't and I feel I've been lied to.

The delivery team was never told it's a 3rd-floor flat even after I was assured the crew would know, causing delays and frustration. On the second delivery I paid extra for premium delivery to have it delivered to third floor but had already tipped the first crew £40 because Emma wouldn’t guarantee upstairs delivery. I’ve requested compensation, but still waiting and no response past their own SLA.

I’ve had a room out of use for over 3 weeks with unusable furniture piled up. I also submitted a formal complaint and still no resolution. Reps offer apologies but again, lip service. Comms are inconsistent, and internal systems seem to be clearly broken (e.g. flat number missing from address multiple times even after it was manually updated by a rep) felt like I was being accused it not inputting the address or selecting the right colour on purchase even though what I received was two colour mismatch of the same sofa.

Not what I expect from a so called premium brand. Now I'm unsure what to do, try once more and see if they'll listen this time and deliver a protected undamaged product that is the right colour or get refund and forget about the weeks of hassle I've been put through!

Emma, you need to do better and you need to get someone with decision rights and authority to contact me. I suggest also listening to the recordings that could flag some terrible customer service.

I feel compelled to warn others about the very shady company. I placed an order for a wicker side table, which was listed as an optional purchase and not part of a larger set that's restricts it's individual sale. They processed my payment and sent a confirmation email stating they were preparing the order.

Then, I received a message from customer service claiming the item was part of a set (despite it clearly being presented as an individual option) and that they would be cancelling the order. They are still selling this item as a standalone item which still gets processed and they take your money.

I’ve sent a formal complaint email, spoken to two different customer service agents, both said they would follow up. The last person I spoke to said they would contact me again the same day after speaking to management.

That follow-up never came. It’s now clear that management simply don't care. They’ve been holding nearly £300 of my money, with no product, and still waiting confirmation on full refund.

This is shady and unprofessional behaviour. Processing a sale, refusing to fulfil it, and then going silent with someone’s money is unacceptable. I now feel I have no choice but to escalate further, including reporting the issue to Trading Standards and sharing my experience publicly so others don’t get caught in the same situation.

Be careful with this company... Well shady


**** Response to Daal 08/07/2025 ***
Why *Shady*
Thank you for responding, but your explanation is contradictory. If the item 'is not guaranteed at checkout,' the system should not process payment or confirm the order. Doing so implies a valid contract - and holding nearly £300 for up to 14 days due to internal prioritisation policies is unfair.

Under the Consumer Contracts Regulations 2013, once an online retailer accepts payment and confirms an order, a binding contract is formed. Taking payment for an item you never intended to fulfil breaches the spirit of these regulations. If a product is not available, the checkout process should make that clear before payment is taken - not after.

This is poor practice and misleading to consumers. Please consider correcting your listing and checkout logic to prevent others from experiencing the same issue

I bought the "Matter Smart Multicolor Outdoor String Lights" and one was not working when first switched on. I mean that's pretty low quality control off the bat. Then another stopped working within 10 minutes. I tried turning off mains and resetting but nothing. I've realised that there is no clear way to initiate a return; only to set up a support ticket and no idea when someone will respond. This is quite scammy considering the amount of other people who have had the same issue.

To nanoleaf of you're seeing this
What is the retuns address for faulty items, how do I initiate it right now?

I previously wrote a review when the app was causing all sorts of problems and there was lack of clarity on how and when things would get better. It was a negative review.

Things have improved in my opinion and I don't have the same issues I had before which included software losing / forgetting my Sonos hardware,

But let me tell you this. I admit, a while ago, I started looking at alternative systems and I just don't see anything comparable to the flexibility and range of the hardware that comes with Sonos - which very few folks complain about. It is outstanding and I really want Sonos to pull themselves out of this desperate pit and succeed for us that love the system.

From what I've read, they've reshaped the team and have a new CEO. I hope this is enough to mitigate damages and change user perspectives as I think this is a wider issue for sonos than their app.

Good luck Sonos!

Was was my first time buying from Dreams. I bought a Francesca ottoman bedframe and it very good quality, looks great and the electric lift is brilliant. would say that it would help if the remote could be pressed once going up and down rather than having to keep the finger on the buttons until increased fully.

One problem with dreams that prevents me from giving 5 stars is the length of wait times on call to speak to a rep. Once you speak with someone, they're helpful. However wait times are very long. The most annoying thing about waiting (that made me nearly go insane) was the song they played which is a cut down cover version of Dreams by The Cranberries, it's the first verse, a short solo and back into the first verse
"Oh, my life is changing everyday
In every possible way.... Oh, my life is changing everyday
In every possible way...Oh, my life is changing every day
In every possible way..."

It was close to torture, and by the time a rep answered, I felt nauseated. Please just have some classical or elevator music for waiting 50+ minutes.

I signed up with Fortrade had a look, seen some shady reviews and then canceled my account within minutes. Since then, I’ve received three unsolicited calls over three weeks, despite clearly asking multiple times for my details to be removed and for the calls to stop.

On the third call, the rep said they were calling “to educate their clients.” Ironically, I’d now like to educate Fortrade on data protection laws.

Under UK GDPR, individuals have the right to erasure and the right to object to the use of their personal data, especially for marketing. Under PECR, companies must not make live marketing calls to anyone who has explicitly said they do not want to receive them.

Fortrade’s repeated contact, after I withdrew consent, appears to breach both sets of regulations. If I receive any further calls without my consent, I will be reporting the company to the Information Commissioner’s Office.

Fortrade must take data protection seriously and respect individuals’ rights. Repeated unwanted contact after clear instructions to stop is not only unprofessional but it’s likely unlawful.

I’ve had nothing but issues since moving into my new build shared ownership flat with Southern Housing. Everyone is nice enough on the phone but ultimately, SH have been completely unhelpful.

From day one, the intercom door release hasn’t worked, meaning I can’t let visitors or delivery people in unless I physically go downstairs from the third floor. I reported this in November 2024, and despite endless phone calls and emails, they still haven’t fixed it. Repairs team said it was an emergency in early January- no one ever called me back. I was told engineers had my number and would get in touch - they didn’t. A team did once buzz my intercom to test the door but then they disappeared and there's been nothing since.

Now, I’ve had major hip surgery, I’m on crutches, and I physically can’t go downstairs to open the door. I told them this was urgent, but they ignored it. I’ve had to escalate everything to the Housing Ombudsman because they’re not responding to me anymore.

And it’s not just the intercom - there are other issues when I moved in: damaged kitchen handles, a gap in the bathroom tiles, a damaged balcony that I was promised would be fixed, and what looks like a water stain on the ceiling after just two months of living here. I reported all of this but I'm concerned non of these will get fixed.

Edit 13/02/2025
They have responded to my complaint but it's just an acknowledgement and they will answer my complaint in over 2 weeks, when I need help now.

Sound system great but app is now terrible and since the system relies on the app, it's problematic!
What happened to the app?! It was alright before the update now it keeps losing existing system details every time the app is opened and takes ages to auto locate it (or whatever its doing). It's a really messy app config now as well. Not easy to navigate, unintuitive. As they say, sort it out!

Shady subscription terms. They charged me as I forgot that I had a recurring annual renewal, which I take responsibility for. However, to ensure I didn't get charged again, I went to cancel and the message is that if you cancel you lose access to tons of stuff and your progress and account may be deleted. They charged me just a month ago and if I cancel a yearly plan, they threaten to penalise me by losing access even though I paid just last month.

Absolutely shady!

Pretty good scam if you ask me. If you're not familiar with obtaining or renewing a license/provisional then you've probably seen this site. If you attempt to obtain a provisional renewal and provide your bank details, you're automatically added to a subscription to Dr Admin (which does not actually provide any value to a customer other than take £89 from their account on a periodic basis). You'll notice from other reviews on Dr Admin that the same has happened to them whether it's the website on this review or another similar named website, in association with Dr admin

You'll also see that Dr admin (or associate sites) responds stating that what they are doing is legit and that its printed on the t&cs. That's the scam.... No one really expects to be added to a subscription without explicit notification. You have to search for that in the terms... Which very few people read.

You pay £24 initially to the website in this review and are automatically added to a sub to pay £89 every three months... Good luck seeing that quickly enough to cancel. I was lucky and done some digging after paying the initial £24 and managed to block via my bank and write an email forbidding them to attempt to take further payments from my account.

You can get a provisional renewal for £14 (£10 less). I don't expect I'll see my £24 back or a driving license from these scammers. It's unbelievable they haven't been shut down for lack of transparency and decipt.

GO TO THE GOV DVLA official site!

I took the course in 2020 and generally there is a lot of positive feelings about the course. In regards to group engagement, I'd say this is one of the best benifits; it's rare to be in these sorts of teams working to a common goal especially, where in work there can be so many limitations including 'red tape' and ego. Exploring new ways of working in a team and refining ideation is invaluable in this course.

The content is extensive and there are a lot of references and links to help the teams/individuals research everything about digital transformation/leadership.

You get out what you put in was the experience. However, as this is teamwork you better be lucky you're in a team that is at least committed. I was lucky that my first group (for the first 3 months) worked well and we all participated fully. The last group wasn't so much and only a couple of us were committed. It's also interesting when ego surfaces and having to find ways to deal with that is invaluable also.

Where the course lets itself down is the slow customer service responses. You'll get the answer eventually but it can take weeks to get an answer (at least in 2020).
Also, there is very little info on getting the distinction accolade and what the criteria are. I'm not saying I should have received one but at least I would have been in with a chance had I known to complete every single quiz etc. I was a couple short and all the commitment I put in wouldn't have been enough to receive the distinction. To Squared, it would be nice to highlight this more at the start of the course.

I got this course through work. Would I have paid for it, probably and I do recommend it.

Terrible UI, difficult to select objects without selecting the wrong object. Pretty basic UI as far as I can see. To top it off, it's a waste of time unless you want to do all the work with a basic UI to pay for a high res image (as you wouldn't want to use the low res)
What a wast of my time.