Repeated Unsolicited calls despite opting out
I signed up with Fortrade had a look, seen some shady reviews and then canceled my account within minutes. Since then, I’ve received three unsolicited calls over three weeks, despite clearly asking multiple times for my details to be removed and for the calls to stop.
On the third call, the rep said they were calling “to educate their clients.” Ironically, I’d now like to educate Fortrade on data protection laws.
Under UK GDPR, individuals have the right to erasure and the right to object to the use of their personal data, especially for marketing. Under PECR, companies must not make live marketing calls to anyone who has explicitly said they do not want to receive them.
Fortrade’s repeated contact, after I withdrew consent, appears to breach both sets of regulations. If I receive any further calls without my consent, I will be reporting the company to the Information Commissioner’s Office.
Fortrade must take data protection seriously and respect individuals’ rights. Repeated unwanted contact after clear instructions to stop is not only unprofessional but it’s likely unlawful.
Reply from Fortrade