sam bell

We went to the Printworks Vue in Manchester last night, the film was great but the actual cinema itself was unbearably hot.

It strikes me as strange that during the hottest month of the year, the cinema staff did not turn the air conditioning on.

Made the experience pretty horrendous!

Was promised a refund on 24th July after making purchase 27th June, still nothing - was told the following on 24/07: We understand you wish to cancel your order, and this is now being processed for you. You’ll receive a confirmation email shortly, and your refund should clear within 3–10 business days, depending on your bank.

If you have any issues at all — or if you did not intend to cancel or request a refund — please reply to this email as soon as possible.

NO REFUND HAS BEEN PAID -Complete liars and frauds - DO NOT BUY ANYTHING FROM THESE SCAMMERS.

I ordered a Rains hold all bag ahead of my wedding on 27th of June, I'm still yet to receive the item.

I emailed the hello email address advised on the website and received a generic "sorry we're busy, we'll get back to you soon" email from their customer service manager. In the meantime, I got an order update saying there has been an unexpected delay to my order, I should expect the delivery within the next 10 working days - I responded to the email several more times just looking for an update, something to say; don't worry you should receive your order asap.

The response I got said: here's the previous email, i.e. there has been a delay in dispatch.

I still really want my order, however, I responded to their customer service manager saying I shouldn't be paying for the delivery cost of this as it had now been around 12 working days since I placed my order - no response, no empathy, no understanding at all.

It's now 13 working days later, I'm no further forwards, no updates no refund for the delivery charge and no sign of the bag!

I will never use this company again and I would very much advise that no one else fall into this trap either - the customer service is amongst the worst I've seen in retail.

I bought two pairs of the "Gordon" shoes (lovely brogues by the way, can't fault them - although other bad reviews would have me believe they'll be falling to bits soon, watch this space!) as a consequence, I was awarded 2x "free gifts" for passing a threshold.

I took the free gifts aspect at face value, products I didn't ask for that were given to me as a customer spending a nice chunk of money. I opened the aftershave and the boxers and thought "not bad, these guys have a new customer for life!" I told my best man (the reason I bought the shoes was for my upcoming wedding.) he bought a pair for the same shoes within 2 weeks of mine arriving. Fantastic news for Oswin Hyde, 2x customers, all because of those lovely free gifts making such an impact on my experience.

Fast forward to me returning one pair of shoes, I looked at the refund receipt and saw only a third of the amount they cost refunded, what gives? Turns out, as a consequence of me assuming a free gift, means a free gift, I'd been charged for them.

I contacted customer support, a person named Gie helped me and essentially said, all items have a monetary value and free doesn't mean free.

As a result, I decided not to pay over the odds for "free" boxers and aftershave (which together somehow, totalled more than the amount refunded for the shoes - £49 for those and £39 for the shoes???) I requested that Gie post the shoes back to me that I returned (which cost me the £39 that was "refunded" plus delivery to have them posted back to me, so overall, my return process technically cost me more!) why on earth would I pay over the odds for something I didn't even want in the first place.

The moral of my purchase is, take note of other bad reviews, beware the free gifts and don't open anything unless you are prepared to pay for them.

Great service provided, would recommend to friends and family!

Avoid this company - they took payment of over £500 for a new phone which was delivered, only for the phone to stop working around 2 days into its life cycle with us, as the phone had been reported stolen!

We then sent the phone back expecting to have a full refund in a matter of days or a new phone on the way, we were then told the phone has been "lost in transit" which has left my partner without a phone or refund for 21 days (with no end in site!)

Awful communication, awful customer service - bottom line DO NOT USE THIS COMPANY.

Ordered a print, which arrived within the allotted time stated in the email confirmation I received. However, I didn't get a chance to apply my 20% off promo code, so emailed the team.asking if this could be retroactively applied - no response. I then thought, well it's not a huge deal as long as the print is as cool as it looked in the images on the site. The print arrived today, the bottom corner of it was wet and the print itself had been folded in half and a huge fold line is right down the middle of the print. I've emailed the team again asking for a refund and possibly an explanation as to why the print was received in such horrible condition. I will update this review (if) when I get a response. UPDATE: I was contacted by the help team eventually, who issued me a full refund and didn't want me to send the print back.