Vera Roberts

I bought a box of the eco sponge Scourers a couple of weeks ago. The idea of long life eco scourers is great but I won't be getting them again. Because they are 50% loofah, they are stiff and inflexible. Makes using them for small items like, eg, wine or sherry glasses impossible as they either can't get in or can't get to the bottom. Also can't use where I need to get into nooks and crannies. Great for larger items that I can't put in the dishwasher.

The delivery was delayed but the company kept in touch so I wasn't worried it had got lost. Grandson very pleased with the football t-shirt for Christmas . Date shown below is approximate. It was definitely some time in December.

I felt my direct debit was far too high, caused by a boiler problem last winter. I email to ask for the dd to be reduced to a level of my choosing and, within a few hours, I got a reply from Hajeera agreeing to my request. Very impressed that Octopus accepted my assessment of the amount I should be paying (still a lot, but that's life these days) without any debate

Books purchased as Christmas presents. Speed of delivery fine. Would certainly look again at what's available.

I too had a call from Chris at the Green Eco Centre today. He was sticking firmly to script, because when I asked him to repeat the company name, he went back to "I'm Chris from " etc. Went through all the details - has clearly learnt from previous calls, so only asked me age bracket, no dob. Went through everything, wanted to pass me on to a local rep who would call to do the loft survey, but didn't like it when I asked for his number so I could call back after discussing with my husband! Refused to give. However, a number had come up on the phone when he called (not south-west London as he said, but a Bournemouth area number!) so I rang it back and got a recorded message - Digital Marketing Company contacted me today for marketing purposes, press 1 to opt out!

Ordered "Floral Embroidery Shoes", what turned up eventually were completely plastic. Despite 30 day money back info on their website, it's rubbish. They don't respond to emails, so it's money down the drain. Never thought to check Trustpilot first, wish I had. This is an appalling company, no doubt reinvents itself from time to time and starts over.

Boiler broke down. British Gas Home care booked us in for the earliest available - 24th February!!!! But also said to contact Local Heroes, and if they could sort it, would refund the bill (less excess of course). Contacted Local Heroes,, asked for a visit same day if possible or next day. Within half an hour got positive response from Pete, who arrived shortly after that and sorted things out. Brilliant