Unprofessional, unethical and disorganized
I applied for a BYOU licensed psychotherapist position at the beginning of January 2025 via LinkedIn. I received an email reply thanking for applying the position. It was very confusing and unclear from the beginning, What actually happened it was not even 1099 position as it was supposed to have been based on the application but turned out to be a PAID subscription with a start up cost just to set the profile. I couldn't even find the job opening anymore shortly after that which I found strange I took time to reflect on my almost 3 months of experience with them (all the facts can be verified as I kept all the correspondence.) which I'll explain briefly here. I am writing this so that it does not happen to anyone else. Please do your research and ask specific questions during the discovery call.
So instead of getting a job/contract, I ended up being a paid customer. However overall, the worst part and the main reason why I finally left and asked my profile to be taken down was when I received very defensive and rude response from the owner basically implying that I am not a mental health provider (and she doesn't even know me). This came directly via private message on my LinkedIn profile account (I saved a screenshot) This was because on several occasions I expressed valid concerns about things such as licensing and issues with the Town Hall that I had to leave because of the political remarks that have no place in a business meeting and did not feel to me were aligned with humanitarian organization that they claim to be. Not to mention the marketing efforts did not happen. and never received any clients in 3 months. My concerns were not addressed in a timely manner.
It's interesting that only a few days after my email to the company and the owner they all of a sudden, without any warning, they put all their SERVICES ON HOLD/PAUSE and after all these issues I requested a refund as I had no intention of staying with a company that treats providers like this!
While her staff apologized to me in several messages the owner continued to be defensive and never apologized for her rudeness or lack of professional response.
I am so glad that I saw this early and listened to my intuition. I will not recommend this company to my 10 K plus connections on LinkedIN and my professional community over 25 years. I never want to be a part of the company where I am treated with disrespect.
In my professional opinion and experience with this company, that appears to be as a start up company, when it comes to global mental health, they didn't have any in-depth knowledge about licensing for psychotherapists globally.
During the initial discovery call and onboarding process, the sales people and onboarding dept. could never produce answers to my questions about licensing, for example.
Being a seasoned therapist for over 25 years, working for corporate America, including Magellan, Memorial Healthcare systems and telemedicine with all major telemedicine companies I have expert level knowledge of both profit and non-profit sectors. I've helped to save thousands of lives! I work with people who suffer from severe PTSD and much more.
I hope that the owner and the company will take this feedback seriously and we can all take this as a learning experience.
February 26, 2025
Unprompted review