United Kingdom
Review of Yodel by InPost
I was given a decent time frame which was clear and concise and my delivery driver was super friendly and smiley which makes all the difference!! :0)
Reply from Yodel by InPost
We're delighted that you are happy with your Yodel experience. Thanks so much for taking the time to share your feedback.
Review of Debenhams
I bought a dress that was sold as petite and it sadly wasn’t. I was around a week over my 28 days as I was trying to sort out the dress problem but I spoke to multiple people trying to rectify this, I couldn’t even exchange for another dress (within 28 days). Eventually Zoe helped me and saved the day!! I cannot thank her enough. Everybody else was dismissive and rude and Zoe came to my rescue! Be careful when buying from here as I could not find a way to exchange and there are no contact numbers for coast or Debenhams so this was not an easy situation to resolve. Thank you again Zoe, you were a true customer service assistant!
Reply from Debenhams
Hi
Thanks for taking time to leave a review.
We don't currently offer an exchange service at this time although it is something we would love to offer in the future. We would advise to return your item and re-order the item in the size which you require.
It's great to hear that Zoe stepped in to assist with your return.
Be sure to collect a postage receipt when you return the parcel and keep it safe until you have received all of your refunds. If you haven't received your refunds after 15 days, just send a photo of your receipt and we can process the refund manually for you.
For future reference, Our customer service team can be contacted on a number of platforms 7 days a week, and the link below will provide our details: https://www.debenhams.com/pages/informational/contact-us
Thanks, take care - Jack
Review of HelloFresh UK
Usually Everything is great but this time I was sent the wrong recipe and I did not realise I could see them on the app. By this point it was too late and I wasted ingredients and money sadly.
Reply from HelloFresh UK
Hello,
Thank you for your review, we appreciate the feedback.
We're sorry to hear about the incorrect recipe card that was sent.
While packaging errors are statistically rare for us, we try hard every day to find new improvements to implement, such as introducing a new box design to help streamline the packaging process.
All our recipes can be found on the Website or if you like, we can send you a PDF for the missing recipe card or even send it to you via post, but we would need to know exactly which ones were missing.
For any further queries or feedback, we encourage you to contact our Customer Care Team. You can reach them here: https://www.hellofresh.co.uk/contact-page or via Facebook Messenger, Instagram, or Twitter DMs.
Kind regards,
Dora
The HelloFresh Team
Review of Autoglass®
Our technician was absolutely wonderful! He was kind, happy and made everything easy! The service was quick and easy to arrange and they even contacted me for an earlier appointment! Thank you for making this so easy :0)
Review of Isabelle Margarita Home
I recently purchased an indoor Christmas wreath and it is utterly beautiful, the pictures do not do it justice and it looks far more expensive than what it is! I get so many compliments about how different it is, so thank you for this magical find! :0)
Reply from Isabelle Margarita Home
We are beyond thrilled you love your wreath, so simple, understated and yet makes such a statement at the same time. We love it too!
Thanks so much for your review and support of our small business,
Keelly & Arianne xx
Review of Ted Baker
Review of Ted Baker
Fast and communicated service!!! LOVE you Ted! :0)
Reply from Ted Baker
Hi Friend of Ted,
Thanks for leaving a review
We are delighTED to hear that you received your order promptly and you feel tat you were always kept updated. At Ted, we always like to ensure each customers experiences are simple and positive.
Hope to see you again soon.
Kind regards
Ted
